Pfizer experiences: 1998 to 2012 were Application Support and Operations2017 until present are Operational Compliance SupportI leverage my Operational experience to develop compliance for emerging operational areas (e.g., Blockchain, Robotic Process Automation, etc.) and ensure validation of GxP validated and Financial SOX applications.I've managed a $12M, 600 employee, global shared services Application Support and Maintenance organization supporting a portfolio of over 1000 global applications. Drove millions in cost savings through proactive continuous improvement.I've served an integral role supporting all business units on a worldwide scale, leading the Application Support and Maintenance functions while overseeing CAPA issues, change management, and compliance with configuration management processes.I've designed and Implemented organization changes to support Service Creation and Operation of Configuration, Change, Release, Testing, Application Support (Level 1 and Level 2) and Application Maintenance (Level 3) Services.

I led the vision, strategy, and execution for all facets of technical support and network operations at this provider of pre-employment screening, background checks, drug testing, I-9 employment and education verification services.I effectively managed a team of over 30 direct reports in domestic and offshore locations while administering a $2M budget.I was credited with revolutionizing the effectiveness of support, evolving an in-house model into a managed service model leveraging outsourcing and providing for a lower-cost solution with 24/7 coverage. Eliminated 40% of operating costs.I transitioned to a Plan-Build-Run model, with accountability for the full spectrum of Run activities including Level 1 service desk, Level 2 and 3 engineering, and the network operations center.

Refined and operated the Application Support and Maintenance Service Operations organization of this multinational publishing business and the largest education company in the world.Provided strategic insights on how to mature model into metrics based, managed service structure for continued savings opportunities and the establishment of standard processes and tools within the team for consistent reporting and seeding of Continuous Improvement items.As operations entered steady-state, I took on role of Scrum Master on a global Agile team for the establishment of a federated Configuration Management Database (CMDB) to leverage across the organization.Created an operational factory approach to the discovery of data centers that culminated in the assessment of applications and their eventual decommissioning thereby saving thousands of dollars for the company.