Working with candidates interested in becoming owners of a Ben & Jerry's franchise throughout the US. Specializing in helping to promote and attract BIPOC candidates for the new Racial Equity ownership program.

- Franchise Consultations - Advocate for Women and Minorities Looking to Become Franchise Owners- Consulting for Business Owners Looking to Franchise Their Business- Franchise 101 Classes- Franchise Workshops- Business Funding Consulting - Speaking Engagements: Selecting The Right Franchise" and "How To Fund Your Franchise Dream"

Provide Consulting services for clients looking to purchase franchise resales and new franchises throughout the US and internationally.

Providing expert advice on Franchising to readers and profiling successful franchisors and franchisees for readers, both online and in print.

For 20 years, the Money Pages franchise has been helping businesses grow through direct print advertising and a suite of other digital products. In Oakland, we mail to 70,000 households every month through our partnership with the USPS. Our award-winning ads and compelling consumer offers have a track record of driving new customers into businesses. The results? Keeping local businesses thriving and consumers happy.

Provide overall vision, leadership and strategic direction for a team of 25 employees focused on replenishment / top-up of prepaid accounts across Sprint’s four prepaid brands – Boost Mobile, Virgin Mobile, PayLo, and Assurance Develop and manage strategy, product development, distribution and operations for the $5B in annual revenue sales Replenishment segment of the business Manage an annual budget of $30M in support of over 15M customers Orchestrate and execute on key strategic initiatives such as Cash Payments, Distribution expansion and controls, Compensation, and new business revenue streams for the corporation End to end execution of RFP / RFI processes with Tier 1 vendors for Platform selection and Mobile Wallet vendors Identify opportunities to improve customer experience, maintain advantage over key competitors, and control costs Negotiate multimillion dollar Contracts / MSA’s with third party Technology Service Providers (TSP)

Provide overall vision, leadership and strategic direction for a team of 25 employees focused on designing system capabilities and processes in support of new products and services, promotions, replenishment, customer care, self service and overall customer experience. Provide leadership and strategic planning on business system (CRM, Billing, Provisioning, Web, and IVR) development based on Business Needs, Financial goals, Customer expectations, and Corporate strategy Manage an annual budget of $10M to deliver through Customer Care tools and applications to support over 4M customers Partner with various teams across the enterprise to educate on Customer Experience Lifecycle Management Serve as a member of the Director Steering Committee determining company wide priorities and resourcing for major projects and advising Executive Management on key initiatives in an effort to ensure that Boost maintains a strong, smart and innovative Portfolio, while growing the business Manage Customer Care Rep communication strategy and execution supporting 3,000+ Reps nationwide Drive Business Requirements and SDLC definition to support operational needs and business strategies within baseline capabilities Manage a team responsible for ensuring that Business Operations are efficient and effective. To include operational readiness of new products and services, determining process and policy, and ensuing capability implementation management and support

As Sr. Manager of the Core Capabilities Systems Management team, managed a team of eight Sr. Project Managers and Sr. Business Analysts, responsible for the following: Strategic Planning for future system architecture and functionality Participated in compiling the Nextel Essential Capabilities workbook in order to enable the creation of the Capabilities Roadmap and ultimately a design for the Future State system architecture Negotiated system enhancements and fixes with Nextel IT and AMDOCS Leadership role representing Customer Operations in the AMDOCS Ensemble Billing system prioritization process across the enterprise Provide Career Coaching and Development, Mentoring, and Training for team members Created and presented accomplishment analysis to Management and HR resulting in promotion of 75% of team within a 12 month time period Responsible for annual budget and Business Case analysis for numerous initiatives, to include the Wireless Internet Add On Tool (WIAT), Telesales Order Entry System, and Fulfillment Activation Service ToolManaged a team of Project Managers and Sr. Business Analysts, responsible for driving and supporting successful development of Order Management and Care capabilities to improve order/service quality, decrease cycle/handle time, and eliminate key process gaps or deficiencies. Requirements writing and Analysis, Business Cases building, UAT, and implementation of Order Entry, Order Management, Workflow, Credits & Adjustments, Pricing and Care for all Sales Channels Enterprise wide Implementation of quarterly Ensemble Releases for over 10,000 users Documentation of all Order Entry Baseline process flows for all Sales channels and all order types Launched Wireless Number Portability (WNP) , Smart Connect Order Management, and Electronic Subscriber Agreement (ESA) Complex system enhancements for Service Validations and Discounts