Key reasons for return:- Offered the opportunity to project manage the delivery of a Technogym transformation project- Rebuild a team that had been reduced due to COVID pandemic- Work with new joiners to the fitness industry to reaffirm Level 1 business coaching skills- Work with sales team to develop social outreach goals and grow membership base- Recruit, train and retain health and fitness professionals- Grow and develop fitness service amongst 3k+ membership base- Successful launch flagship programmes to help those with long term covid, joint pain- Manage financial forecasting, payroll and budget for all fitness services and activities- Deliver monthly reporting on NPS and CSAT responses

I currently work with multiple European, English and UAE health and fitness providers facing growth challenges and ensuring sustainable growth plans and strategies are in place.  Key tasks:- Manage multiple P&L lines- Develop sales and marketing and client retention plans - Consistently monitor weekly key business metrics- Create and deliver against multiple business SCRUM boards- Deliver sales/leadership and marketing training to new staff

Harlands Group part of the Transactional Services Group works with over 1,800 leisure sites in the UK providing Direct Debit (DD) collection services and credit control and process – over 1.9million transaction per month were managed by Account Management department during my appointment.Key Responsibilities/Achievements:- Complete operational control over Account Management department owning profit and loss for 1000+ managed accounts using SaaS product line to manage DD services- Recruit, retain and up-skilled 8 members of staff inclusive of 6 Account Managers and 2 Account Executives- Assess and evaluate existing service provision, develop comprehensive payment offering with added value benefits- Developed Salesforce integration plan to deliver better reporting to Board and Group- Lead negotiation and renegotiation of client contracts - Creation and delivery via Salesforce CRM an improved customer retention program yielding a 95% retention rate- Engaged with key stakeholders within wider TSG group to develop product and overhaul systems- Managed improvement process with top 50 clients within the group to develop more robust business reporting systems/processes - Worked with in-house contact centre leads to identify route cause issues to address and amend via system i integrations - Created with the aid of an in house Business Intelligence analyst a robust monthly/quarterly business metrics pack for whole suite of clients

NPE has helped 24,000 businesses in 10+ years in 95 countries, has been listed 7x on the Inc 500/5000 list of fastest growing, privately owned US Corporations and were recently been recognised as the top Management Training and Education company in the UK at the UK National Business Awards.Key responsibilities/achievements: Primary role:Work and lead the UK/EU region to improve efficiency in client acquisition and retention whilst also working at a strategic level with the owners to improve leadership management, staffing solutions and overall net profitability of clubs. • Create and develop marketing strategy to engage with larger user network within the UK/EU region• Report directly to CEO’s office on regional plans and development strategies• Develop and nurture new partnerships within the UK/EU fitness market to develop sales leads• Interview and pre-qualify potential candidates through the sales process• Generate new project management plans to ensure business growth, retention and development focused around profitability.

Primary role:Coach, lead and manage team of client success service staff. Act as primary contact to all UK/EU clients for coaching and business profitability planning. Key responsibilities/achievements: • Deliver bespoke 1 to 1 coaching for UK/EU fitness business owners to drive profitability• Drive new starter net profit by a minimum 10% within first 90days targeted time frame• Create, lead and deliver weekly webinar coaching sessions to Worldwide audience of fitness business owners• Create global content on business ownership to be delivered via USA/AUS/UK offices• Work in partnership with UK health and fitness providers to secure greater exposure of NPE coaching products• Manage workflow via Trello, Slack and Google sheets

The International Confederation of Registers of Exercise Professionals (ICREPs) is an international partnership between registration bodies around the world that register exercise professionals. The primary role of ICREPS was to map international’s standards to allow individuals to have a protected title and allow portability between countries. ICREPs has three main functions:• To facilitate international portability/recognition for exercise professionals worldwide• To facilitate sharing of best practice systems between ICREPs members• To provide information and support to countries and regions that wish to develop registration systems for exercise professionals*Resigned due to conflict of interest

Launched in 2002, REPs is an independent, public register which recognises the qualifications and expertise of health-enhancing exercise instructors in the UK. REPs provides a system of regulation for instructors and trainers to ensure that they meet the health and fitness industry’s agreed National Occupational Standards.Key responsibilities/achievements:• Grew a voluntary membership base from 24,500 members to 32,500 members during term of appointment. • Recruited, coached and mentored a team of Account Managers (2) and Business Development Executives (2) alongside a team of Membership Advisors (5) to deliver their cross functional roles.• Grew and managed strategic partnership by lobbying top tier employers within the sector to protect the industry from non qualified instructors• Developed and improved core membership product to improve retention statistics • Hosted and presented at quarterly REPs UK events inclusive of large trade shows• Grew and managed a budget line of £3.2Million

• Provide technical management support to project management team and to the business in development of Registers platform• Lobby and work with existing stakeholders to invest in Skills Council agenda to deliver safeguarding to sectors within project• Deliver team training and technical upskilling to ensure smooth transition of project from development phases through to operation• Ensure timely progression of project lifecycle

Develop, implement and launch National registers for:- The Register of Exercise Professionals (REPs) 30,500 Membership bodyGrew a register (REPs UK) of 10 years existence by 15% within 6 months of appointment and developed more streamline consumer friendly interface to ensure repeat business. - The Register of Aquatic Professional (RAPs) 12,500 Membership body - The Register of Children's Activity Professionals (CAPRE)- The Register of Playwork Professionals- The Register of Personal Development Practitioners in Sport (RPDPS)- The Register of Spa Professionals- The Register of Nail Professionals- The Register of Beauty Professionals

-Implement digital change.-Manage team of staff to engage and deliver optimal customer service. -Improve and implement SOP's to streamline the registration process.-Recruit and train new members of staff to meet and exceed customer expectations