Led team of engineers implementing front-end features for primary growth product. Led team of engineers implementing our search engine optimization (SEO) product.• Implemented process and organization changes that reduced the average time to close issues by 70% and client issue openings by >30%.• Implemented Test Driven Development resulting in a drop of code related Severity 1 issues in production from 1 per week to 0 code related Sev 1 defects in 6 months.• Instituted disciplined planning of sprints resulting in a shift from over commitment and under delivering to continual delivery of committed features and issues. Teams ability to react to business priority changes increased dramatically. Team spirit increased dramatically.• In the interest of continuous improvement I negotiated and coordinated the rollout of Lean Agile (Kanban) that resulted in a decreased time to close by 70%, dramatically improved quality (measured by decrease in severity and quantity of production defects), reduced interrupt driven work, and freed up time to focus on innovation.• Implemented process changes in the SEO team, which resulted in the team meeting their service level agreements while resolving serious performance and scalability issues.

Led a Global team of development professionals to implement and support over 10 major Information Technology solution products. Products consist of Virtualization Management, Help Desk, Remote Desktop Management, Server and Application Management, Log and Event (SIEM), and more.

Led a team of application development professionals in the development, support, and maintenance of all internal software and all external software products. Established and managed offshore development contractors. Developed and maintained departmental budget. Communicated product requirements to internal development staff and offshore contractors. Analyzed new technology for integration into existing and new products. Oversaw all buy vs. build decisions for development projects.

Directed the product development teams to deliver on time, high quality releases that included defect fixes, major and minor enhancement for the four Winternals products (Protection Manager, Recovery Manager, Administrator’s Pak, and Defrag Manager). Led a team dedicated to the development and quality assurance of all Winternals products. Oversaw the recruiting, hiring, training, promotion, evaluation, and motivation of the team members. Team consisted of software developers, QA manager, technical writers, and QA engineers.

Led software development team mentored and motivated employee’s, built long-term organization growth plans, and recruited new team members.

Directed the technology group ensuring goals were cohesive with those of the company's business functions and sales regions. Leveraged in-depth knowledge of retail billing systems, technology, industry, and the company's business functions to influence progressive operational change at the company. Operations Risk Officer: Led operations team to identify risks, track risks, and assist in development of mitigation plan or contingency plan. Reviewed all design documents for software architectural consistency.

Managed resources of Program Managers, Business Analysts and Software Quality Assurance Engineers, set goals, evaluate performance, and mentoring with hands on approach. Worked with CIO to define future business architecture of Green Mountain’s systems and develop plans for execution.

Oversaw the development and maintenances of the Company's Enterprise CRM & Trading Partner Communications system.

Led a 15-person scheduling team responsible for training 130 aviators to be combat read, and maintain 36 B-52H aircraft with an annual budget of $40 million. Manage wing’s current operations flight, coordinate global air refueling, joint/composite force exercises, and weapons range utilization to ensure aircrew combat readiness.• Reengineered Flight and Ground scheduling sections into a Current Operations scheduling team decreasing conflict errors by 50% and reducing work load 30% and schedule changes 25%.

Offensive systems supervisor of a five-person heavy bomber. Planned and directed training missions and instructed 15 B-52 navigators in ground and flight procedures.• Noted by Squadron Commander as a "Superior Planner, Organizer, and Leader" directly leading to Wing being awarded “Outstanding Unit in US Strategic Command."• Squadron Officers School (Distinguished Graduate (top 10% out of 700), Outstanding Team Contributor Award)