Manjunath Hosamani Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

In my capacity as a CSH Preventive and Remote Analyst at Schneider Electric, I collaborated with cross-functional teams to deliver 24/7 monitoring and support across a diverse portfolio of products, including single-phase UPS systems (ranging from 600VA to 20kVA) and three-phase UPS systems (up to 1.5MW). I acquired in-depth knowledge of advanced cooling solutions, encompassing in-row, in-room, and chiller systems, through rigorous training and practical assembly experiences. My role involved the assembly of three-phase UPS systems in both parallel and series configurations, ensuring adherence to high-quality standards and operational efficiency. I undertook on-site factory visits to deepen my understanding of assembly processes and product functionality, thereby enhancing my troubleshooting capabilities. By leveraging Schneider Cloud technology, I provided continuous monitoring of client devices, proactively addressing potential issues to minimize business disruptions. My analytical skills were further utilized in evaluating device-triggered alarms through specialized software, facilitating timely communication with clients via phone, chat, and email for effective support and resolution.I coordinated the deployment of field engineers for on-site interventions, ensuring comprehensive issue resolution and sustaining client satisfaction. By cultivating robust client relationships, I understood their needs and objectives, contributing to their growth with minimal disruption. My consistent performance exceeded targets, earning commendations from clients and management alike. Additionally, I led team initiatives to enhance strategic decision-making and foster a collaborative environment, resulting in improved team performance and client outcomes.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

In my role as a Backup Analyst – Voice Support at IDrive Software Pvt. Ltd., a company specializing in cloud backup solutions and remote access software, I managed a comprehensive customer base, fielding approximately 80 to 100 calls daily within the sales and billing department. My responsibilities encompassed not only addressing customer inquiries but also providing robust support to the technical team by resolving users’ technical queries related to our software offerings. I was particularly adept at achieving substantial sales by effectively articulating the benefits of our products to individual users and large-scale organizations, tailoring recommendations to meet their specific requirements and needs. During my six-month tenure as a contractor, I significantly contributed to the company's strategic vision of expanding its presence in the Indian market, leveraging my expertise in cloud backup services and remote access technologies.Moreover, I efficiently handled the sales and billing department, ensuring that customer transactions were processed smoothly and that all inquiries were resolved in a timely manner. This multifaceted experience not only enhanced my knowledge of cloud solutions but also sharpened my skills in customer relationship management and technical support, thereby enabling me to contribute meaningfully to the company's growth objectives.

Bengaluru, Karnataka, India

During my tenure at Cognizant Technology Solutions as a Senior Systems Engineer from July 26, 2021, to April 11, 2022, I had the opportunity to work on a pivotal project for Merck, a prominent player in the pharmaceuticals sector. As part of the initial pilot phase for this collaboration, I provided technical support for various client issues across departments on a global scale, ensuring seamless operations and prompt resolutions.In addition to my core responsibilities, I took on a leadership role in training new team members and managed their onboarding processes. Acting as a dispatcher, I efficiently assigned tasks and communicated with teams in different regions, facilitating the handling of language-specific communications and fostering a cohesive work environment. This role required a high degree of collaboration and subject matter expertise, which I leveraged to support my colleagues effectively.Furthermore, I enhanced reporting processes by pulling and analyzing data, which led to a significant reduction in delivery times. I engaged in discussions with management regarding innovative strategies during our transition period, acquiring invaluable insights and knowledge throughout this experience. My technical acumen allowed me to troubleshoot issues across both Windows and macOS platforms, utilizing the Remedy ticketing tool for issue tracking. Once the processes were fully operational, I transitioned to using the ServiceNow ticketing system, ensuring efficient service delivery and support for all stakeholders involved. This multifaceted experience not only honed my technical skills but also reinforced my ability to lead and collaborate within diverse teams.

Bengaluru, Karnataka

Accenture Services Pvt. Limited / Technical SupportAPRIL 2019 - JULY 2021, Bagmane Tech Park-Was Awarded Encore for representing company corevalues.- Worked in various departments, Starting Business tobusiness chat process by handling 4-5 concurrency.- Handled 60 U.K Clients in a day on an average byadvising them and supporting technical issues ontheir Broadband, TV and home line virtually alongwith Bill queries as well.

Prestige Shantiniketan Techpark

In my role as a Phone Banking Officer at Concentrix, specifically within the Axis Bank process from August 2018 to March 2019, I adeptly managed client interactions in a variety of languages, including English, Hindi, Kannada, Tamil, and Telugu. This linguistic versatility enabled me to effectively address the diverse needs of our clientele, particularly concerning their credit card issues.I provided comprehensive support to clients facing various challenges, ensuring that each inquiry was handled with precision and care. In addition to resolving these issues, I engaged in cross-selling strategies, adeptly identifying and recommending financial products tailored to meet the specific requirements of each customer. This not only facilitated enhanced customer satisfaction but also contributed to the overall growth of the bank's portfolio.My ability to communicate fluently in multiple languages allowed me to build rapport with clients from different cultural backgrounds, fostering trust and loyalty. This experience not only refined my customer service skills but also deepened my understanding of financial products and their strategic application in addressing client needs. Through this role, I demonstrated a commitment to excellence in service delivery while actively contributing to the organization’s objectives.

Bachelor Of Engineering, Electrical, Electronics And Communications Engineering

Diploma, Electrical, Electronics And Communications Engineering

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