Susanna Mantovanelli Email & Phone Number

Barcelona, CT, ES

-Present our Platform and Technology to a non tech-savvy audience in friendly terms. Become the go-to person in case of technical doubts during the sales process.-Support prospect customer’s technical assesment through IT discovery meetings being able to explain the platform limitations, boundaries and main use-cases from the technical perspective.-Act as.

Galway, County Galway, Ireland

-Present product demonstrations to clients and prospects to advance the sales cycle-Understand and uncover the customer’s business challenges in tandem with the commercial team, and then develop and articulate solutions that solve the issues Understand and gain competitive intelligence and use business and product knowledge to advance the sales process.

Galway, County Galway, Ireland

-Provide technical support to clients using our Entities software via phone and email-Gather customer’s information and determine the issue by evaluating and analyzing the information provided, researching their individual customisations and testing issues to identify issues and triage as necessary-Develop a deep expertise of our Entities software to help.

Galway, County Galway, Ireland

-Interact with customers to provide and process information in response to inquiries, concerns, andrequests about products and services-Gather customer’s information and determine the issue by evaluating and analyzing the symptoms-Diagnose and resolve technical and software issues involving internet connectivity, login problemsand more-Accurately process.

Reading, England, United Kingdom

-Effectively managing client inquiries by emails and phone-Ensuring customer satisfaction and provide professional customer support-Assisting schools and partners with the onboarding process through meetings-Analysing and reporting weekly leads data to the CEO with Excel-Collaborating with the Social Media Team to maximise leads conversion-Handling.

Germany

I have worked for this company for 3 years over the summer (2017-2020). The main responsabilities were:-Managing teams of up to ten employees-Running the company Facebook page / promotion of the camps-Preparing financial plans for location and handling petty cash and invoices-Dealing with emails and bookings between the camp and the external activity.

Reading, England, United Kingdom

-Working as an apprentice for AMDEK Infoways Ltd which had an online ecommerce company selling Perfumes and Cosmetics.-Packaging and labelling the items as per the sales order-Stock keeping and managing the products in the Inventory Management system-Replying to customer emails and resolving any issues either by calling them or via email.

Msc Business Analytics, Computer Systems Analysis/Analyst

Modules: -Database Systems -Business Applications Programming -Decision Theory & Analysis -Statistical Techniques for Business Analytics.

Business Analytics, Analytics

Maths and Statistics Primer, Python Primer, Descriptive/ Predictive/ Prescriptive Analytics

International Management And Buiness Administration With French, Business Administration And Management, General, First

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services, 2:1