Susanna Mantovanelli Email & Phone Number

Barcelona, Ct, Es

-Present our Platform and Technology to a non tech-savvy audience in friendly terms. Become the go-to person in case of technical doubts during the sales process.-Support prospect customer’s technical assesment through IT discovery meetings being able to explain the platform limitations, boundaries and main use-cases from the technical perspective.-Act as a solutions architect recommending the modules and setup that better fits customer’s constraints.-Support sales executives narrowing down the SOW while managing future clients expectations in terms of effort, timings and deliveries.-Receive the RFI/RFP, orchestrate the different company resources and deliver the responses aligned with the commercial strategy, the product and the interests of Caravelo.-Support, together with the Onboarding Manager or Implementation specialist, the most appropriate product setup and dedicated flow for every customer following market best practices.-During the sales and/or implemention, advice and collaborate with prospects / clients by suggesting changes and adjustments of their internal procedures (adhoc workarounds)-Produce or enable diagrams and mock-ups to assist in establishing correct requirements and understanding of the platform and/or product basics.-Influence the schedule and prioritisation of deliveries to meet project scope and company or team objectives.-Maintain a knowledge base of best practices (product parameters and business processes). Assist with the preparation and maintenance of presentations, state of works and other information as needed, writing appropriately for the intended audience.-Engage with CSMs and clients to drive alignment on product operations.-Handover to Product Support any relevant information about the rollout setup.-Advocate for optimising our products and services on behalf of our clients, users and for the benefit of CVO team and platform.

Galway, County Galway, Ireland

-Present product demonstrations to clients and prospects to advance the sales cycle-Understand and uncover the customer’s business challenges in tandem with the commercial team, and then develop and articulate solutions that solve the issues Understand and gain competitive intelligence and use business and product knowledge to advance the sales process -Create and execute strategies and tactics that advance the sales process -Conduct and lead technical engagements and trials -Collaborate with internal business stakeholders to create documentation on competitive analysis, internal processes, white papers, best practices, presentations, etc. -Clearly communicate with internal departments to advance the sales process and secure necessary resources-Collaborate with internal teams on newly released product enhancements to transfer knowledge to commercial teams -Create sales tools and resources to facilitate sales demos of products for commercial teams-Participate in new product development meetings to provide insights into customer and prospect needs to developmentAlign cross-functional teams and ensure focus on the same goals-Meet tight deadlines and effectively prioritize multiple projects-Identify risks and communicate them to stakeholders-Make a strong impact and influence decisions-Set and manage realistic expectationsProjects I took part in:-Data Migration (Hosted and Self-Hosted)-Data Demerge/Merge-Custom Reports-Data Quality and Remediation-API-Inbound/ Outbound feeds-RFP-POC-WorkshopsEvents I took part in:CGI (Dublin Castle), Insider Track (London)

Galway, County Galway, Ireland

-Provide technical support to clients using our Entities software via phone and email-Gather customer’s information and determine the issue by evaluating and analyzing the information provided, researching their individual customisations and testing issues to identify issues and triage as necessary-Develop a deep expertise of our Entities software to help clients achieve outcomes including centralizing, managing and effectively structuring their corporate record-Diagnose and resolve technical and software issues involving settings, connectivity, login problems, customisation issues, XML issues and more-Follow troubleshooting guidelines to research possible solutions using a combination of consulting available resources, testing and live troubleshooting sessions with clients via video call.-Identify priority issues and work with development and tier 2 team to troubleshoot or escalate as necessary-Deliver frequent updates to clients on ongoing issues managing a balance of new cases with open, ongoing cases-Accurately process and record call transactions using a computer and designated CRM software-Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business-Organize ideas and communicate effectively within team and department as well as with external stakeholders

Galway, County Galway, Ireland

-Interact with customers to provide and process information in response to inquiries, concerns, andrequests about products and services-Gather customer’s information and determine the issue by evaluating and analyzing the symptoms-Diagnose and resolve technical and software issues involving internet connectivity, login problemsand more-Accurately process and record call transactions using a computer and designated CRM software-Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’business-Organize ideas and communicate oral messages appropriate to listeners and situations-Stay current with system information, changes and updates

Reading, England, United Kingdom

-Effectively managing client inquiries by emails and phone-Ensuring customer satisfaction and provide professional customer support-Assisting schools and partners with the onboarding process through meetings-Analysing and reporting weekly leads data to the CEO with Excel-Collaborating with the Social Media Team to maximise leads conversion-Handling communications with our business partners-Managing client accounts and having bi-monthly meeting to run campaigns and raise funds

Germany

I have worked for this company for 3 years over the summer (2017-2020). The main responsabilities were:-Managing teams of up to ten employees-Running the company Facebook page / promotion of the camps-Preparing financial plans for location and handling petty cash and invoices-Dealing with emails and bookings between the camp and the external activity providers-Supporting members of my team in carrying out their tasks and improving their performance -Dealing with issues arising from stakeholders using a problem-solving attitude

Reading, England, United Kingdom

-Working as an apprentice for AMDEK Infoways Ltd which had an online ecommerce company selling Perfumes and Cosmetics.-Packaging and labelling the items as per the sales order-Stock keeping and managing the products in the Inventory Management system-Replying to customer emails and resolving any issues either by calling them or via email.

Msc Business Analytics, Computer Systems Analysis/Analyst

Modules: -Database Systems -Business Applications Programming -Decision Theory & Analysis -Statistical Techniques for Business Analytics.

Business Analytics, Analytics

Maths and Statistics Primer, Python Primer, Descriptive/ Predictive/ Prescriptive Analytics

International Management And Buiness Administration With French, Business Administration And Management, General, First

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services, 2:1