Arafat Hossain Email & Phone Number

• Manage and maintain the overall IT infrastructure, hardware, software and other related systems.• Ensure all systems are operational.• Respond to IT-related issues and requests.• Identifying technical problems.• Deploying the appropriate IT solutions to solve problems.• Identifying user needs with technology.• Provide technical support and assistance to guests and staff.• Maintaining required records for the members and departments.• Recovery, reinstallation/reimaging of failed desktop and laptop computers.• Maintaining printing-related services.• Check and Maintain all the servers regularly.

Dhaka, Bangladesh

• Installing new hardware, Setting up user accounts, permissions and passwords.• Fixing network faults, Network maintenance.• Technical support for people using the network.• Planning future improvements and suggesting IT solutions to business problems.• Making sure all IT meets industry standards.• Developing proposals and helping to finalize opportunities that reduce expenses.• Assisting and providing consultancy services to clients.

Dhaka, Bangladesh

• Research and identify solutions to software and hardware issues.• Diagnose and troubleshoot technical issues, including account setup and network configuration• Taking ownership of customer issues reported and seeing problems through to resolution.• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.• Ask customers targeted questions to quickly understand the root of the problem.• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.• Provide prompt and accurate feedback to customers.• Ensure all issues are properly logged.• Prioritize and manage several open issues at one time.• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.• Physically implementing Software according to client needs.• Organize and train clients to maintain the implemented software.

Tejgaon, Dhaka

• Planning concepts by studying relevant information and materials.• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.• Preparing finished art by operating necessary equipment and software.• Develop compelling graphics and layouts for use on websites, social media and in print materials.• Think creatively to produce new ideas and concepts that align with customer/company requirements.• Optimize images for use on web and social media.• Creating and executing paid advertising campaigns.

Dhaka, Bangladesh

• Manage schedules, meeting arrangements and correspondence.• Oversee office operations, maintaining an organized workspace.• Direct office supplies and equipment management.• Plan, schedule, and coordinate meetings, conferences, and appointments, inclusive of preparations of meeting agendas and circulating materials.• Execute document management including the creation, editing, and formatting of documents, reports and presentations, while maintaining organized digital and physical filing systems.

B.Sc, Computer Science & Engineering, 3.618

Activities and Societies: Organizing Joint Secretary of NUB Computer Club (2020)

Diploma, Computer Technology, 3.57