Arafat Hossain Email & Phone Number

• Manage and maintain the overall IT infrastructure, hardware, software and other related systems.
• Ensure all systems are operational.
• Respond to IT-related issues and requests.
• Identifying technical problems.
• Deploying the appropriate IT solutions to solve problems.
• Identifying user needs with technology.

Dhaka, Bangladesh

• Installing new hardware, Setting up user accounts, permissions and passwords.
• Fixing network faults, Network maintenance.
• Technical support for people using the network.
• Planning future improvements and suggesting IT solutions to business problems.
• Making sure all IT meets industry standards.
• Developing proposals and helping to finalize opportunities that reduce expenses.

Dhaka, Bangladesh

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ask customers targeted questions to quickly understand the root of the problem.

Tejgaon, Dhaka

• Planning concepts by studying relevant information and materials.
• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
• Preparing finished art by operating necessary equipment and software.
• Develop compelling graphics and layouts for use on websites, social media and in print materials.
• Think creatively to produce new ideas and concepts that align with customer/company requirements.
• Optimize images for use on web and social media.

Dhaka, Bangladesh

• Manage schedules, meeting arrangements and correspondence.
• Oversee office operations, maintaining an organized workspace.
• Direct office supplies and equipment management.
• Plan, schedule, and coordinate meetings, conferences, and appointments, inclusive of preparations of meeting agendas and circulating materials.
• Execute document management including the creation, editing, and formatting of documents, reports and presentations, while maintaining organized digital and physical filing systems.

B.Sc, Computer Science & Engineering, 3.618

Activities and Societies: Organizing Joint Secretary of NUB Computer Club (2020)

Diploma, Computer Technology, 3.57