Accountable for 8 North American Data Center facilities and oversaw $90M budget. Managed local and remote staff of 60 employees plus contractors and 3rd party partners.Worked with New Business organization to develop strategy and pricing for potential new customers. Managed through the adversity of multiple staff reduction initiatives while continuing to maintain 24x7 Operations and 100% uptime.

Accountable for 8 North American Data Center facilities and oversaw $90M budget. Managed local and remote staff of 60 employees plus contractors and 3rd party partners.Increased internal communications between Data Centers yielding improved collaboration, process alignment, and consistency across sites.Standardized best practice processes and procedures across North American Data Center facilities (Billing, Disaster Recovery, Audits, Inventory), while influencing global Data Center standards.Worked with New Business organization to develop strategy and pricing for potential new customers. Managed through the adversity of multiple staff reduction initiatives while continuing to maintain 24x7 Operations and 100% uptime.

Administered a $16M Data Center facilities budget. Responsible for over 55,000 square feet of raised floor space. Accountable for the day-to-day management of Chicago Data Center, including 24x7 Operations, Finance, Smart Hands, Facilities, Physical Security, Processes & Procedures and Vendor Management. Developed business case for a $20M Data Center facility expansion (40K sf) and then oversaw many aspects of the project.Achieved certification in numerous audits including SSAE16, ISO9001, ISO50001 and ISO27001.Conducted Data Center presentations at both Senior Management and technical levels.Developed monthly “Operation Reviews” to track projects, metrics and capacity issues. Coordinated numerous large scale projects involving facilities buildout and space planning.

Responsible for the day to day operations of Aon’s 7 U.S. based Data Centers. Managed staff supporting Production Control, 24x7 Operations, Facilities, Backup/Restore, and Print.Chaired project to migrate to a single source off-site media vendor which resulted in significant financial savings to the company and better disaster recovery ability.Transitioned from Aon to CSC as part of outsourcing initiative.

Responsible for the day to day operations of Aon’s Rolling Meadows Data Center. Successfully managed numerous IT and facilities projects including; new system deployments, IT systems standardization, ISO9001, and SAS70.Project Manager for $6M facility expansion to increase call-center capacity by 50%. Established standard Data Center processes to reduce costs and improve quality.Liaison between IT organization and Business Units on large projects to ensure objectives were well defined and ultimately met.Developed monthly metrics for infrastructure to enable better management of IT environment.Implemented new ITIL based Change Management procedures which helped stabilize the IT and Application operating environments.Coordinated training and certifications for IT group of 100 technicians. Transitioned from ASA to Aon as part of corporate acquisition.

Responsible for the local IT staff which included; Microsoft & Unix Systems Administrators, Database Administrators, Desktop Support and Help Desk. Responsible for facilities management including multi-million dollar build out project. Project Manager for several facilities expansion projects. Worked with General Contractor, sub-contractors, Property Management and Aon Real Estate.Project Manager for the migration of local users from Exchange to Lotus Notes enabling all users to become part of Aon’s global email system and take advantage of existing databases.Developed Data Center Business Continuity Plan as part of Disaster Recovery Team. Coordinated licensing of Microsoft products to ensure compliance. Consolidated multiple licensing agreements into one master agreement to reduce costs.Managed day to day technical operations of the infrastructure supporting ASA’s Data Center. Established a consistent desktop build running Windows 2000 which reduced the amount of time to create and test a new desktop image from 2 months to 3 weeks.Managed the migration of business critical applications from external company to ASA that culminated in a cutover without any unscheduled downtime.Established 24 x 7 Data Center and Call Center Operations as part of separation from AT&T

Conducted pre/post-sale technical support to Fortune 500 companies and the NCR Sales organization on NCR product offerings with a main focus on Microsoft technology. This included presentations, RFP responses, system designs and technical support. Recipient of the 1997 NCR Global Great Performance Award for contributions to the Company.

Conducted pre/post-sale technical support to Fortune 500 companies and the AT&T Global Information Systems Sales organization on product offerings with a main focus on Microsoft technology. This included presentations, RFP responses, system designs and technical support.