- Manage a team of 10 people, running corporate promotional products websites- Oversee 50+ eCommerce websites, all on-site warehouse functions, customer service, GoldnerSports division, inventory ordering and tracking (new items and reorders), department metrics and more- Customers include Bridgestone, Asurion, HCA, AAA, Disney and many more- Work closely with all divisions of the company, including senior management, sales, backline, warehouse and human resources

- Promoted from GoldnerSports Programs Specialist to Programs Manager in 8 months- Manage and execute all aspects of GoldnerSports division, which facilitates end-of-season conference gifts for student-athletes in many major collegiate conferences, including the SEC, AAC, A-10 and more

- Managed and executed all aspects of Salesforce CRM in support of the company's go-to-market strategy- Ongoing development of efficiencies which streamlined the sales process and empowered the sales team to increase their capacity, while delivering industry-leading value to customers- Provided all the tools and data board members, senior leadership, sales managers and sales representatives required to excel- Built complex and detailed reports and dashboards in Salesforce and Excel which allowed management to have instant visibility into the performance of their teams- Imported, exported and manipulated Salesforce datasets using DemandTools and Microsoft Excel for efficient data entry and hygiene

- Owned and managed corporate Infusionsoft CRM database, including cleaning inbound leads and mass updating both client and contact records- Created, managed and maintained digital marketing and inside sales calling campaigns, documented workflow processes and imported database lists using SixthDivision processes- Managed contract list cleaners, including the supervision of their production, time, invoices, quality control of their work, and training for new employees- Compiled lists of sales prospect leads on a weekly basis. List sources included internal database data, contracted list cleaner work, trade show/event lists, purchased lists, and other sources- Supported Inside Sales team on accuracy of call lists, software troubleshooting, process management and data cleanliness- Worked closely with direct mail vendor to ensure all lists were provided accurately and on time to meet weekly mailing dates, in coordination with the production schedule of the inside sales team- Software Administrator for two in-office Zoom Room video conferencing sites

- Identified, qualified and researched prospects and donors through iWave wealth screening software to support the External Affairs department in meeting revenue goals- Utilized The Raiser’s Edge (SQL-based CRM database) for all donor data, including creating queries and running reports to filter specific data sets- Created comprehensive financial donor dossiers for the Senior Vice President of External Affairs, Major Gifts and Corporate Giving teams- Worked with the Senior Manager, Donor Database Services to train and mentor staff on proper data entry processes- Provided ongoing project analytics and reporting for dashboards, scorecards and other related metrics

- Created and managed complex ongoing analysis projects to track the performance of physical and human assets- Customer facing role including daily asset tracking and movement reporting for largest client account, using Rhino Fleet Tracking software- Served as Project Manager for buildout of a new office space covering a full floor of Nashville’s L&C Tower, including floor plan layout, data networking, growth forecasting and office relocation- Collected large databases of data from myriad sources and combined them into simple at-a-glance reports for efficient decision making- Developed KPI and performance tracking procedures using Microsoft Excel, Microsoft Dynamics CRM and Microsoft Power BI.- Negotiated and tracked cost savings derived from fuel mileage performance and fuel network utilization, partnering with Pilot/Flying J- Created budgets, tracked margins, and analyzed employee performance

- Solely responsible for all marketing tasks in the organization- Worked closely with outside vendors on large-scale marketing projects, such as billboards, corporate logos and website creation- Improved employee relations by creating a company newsletter, website and social media presence, which assisted in the recruitment and retention of drivers- Updated corporate website with WordPress, and monitored Internet metrics, utilizing Google Analytics and Facebook Page Insights- Tracked and analyzed driver usage of Comdata fuel cards and Comcheks- Coordinated multiple vendors to set-up and manage EDI transactions- Project Manager on TCH fuel card pilot program, and fleet-wide rollout of Qualcomm tracking devices- Project Manager on company-wide software upgrade to TMW’s Innovative fleet management software- Project Manager on rollout of TMW Innovative maintenance module to track vehicle service intervals, as well as parts inventory for on-site maintenance and repair shop- Tracked asset movement with Qualcomm Omnitracs- Developed parts inventory tracking process, and trained service technicians on inventory best practices- Trained end users on software functionality, and served as the first point of contact on all support issues- Managed employees in Accounting, Inventory and Administration

Wrote and edited Blu-ray and DVD reviews for this popular media review website during the height of the DVD media boom. Posted reviews to the website weekly using WordPress and HTML tags. When the owner of the website sold the company, I briefly moved over with him to his new website, Movie Marbles.

- Conducted daily competitive analysis- Obtained case law documents from the federal courts system and added them to corporate inventory database- Project lead on the production of new CD-ROM products containing a legal document library through a partnership with Aspen Publishers- Established best practice procedures to be used for all future product manufacturing cycles

- Forecasted sales and maintained inventory levels for both production elements and finished goods for all proprietary labels in three different warehouses across the United States- Worked closely with multiple proprietary record labels and art departments to coordinate the timely production of all radio singles and promotional releases- Worked with CMYK print vendors to manufacture CD and DVD booklets, sleeves, tray cards, stickers and disc art- Provided CD and DVD manufacturing plants with master files for the printing of finished products.- Served as a member of the corporate Transition Team during a period of downsizing

Position with this nationally-recognized advertising agency gave me valuable insight into how the departments of a major advertising agency work together to provide excellent results for clients. Later promoted to Market Research Intern, where I was given training on conducting focus groups, compiling quantitative and qualitative customer data, and researched customer bases by residence down to a city block level.-Clients included Cracker Barrel Restaurants, Purolator, Chinet, Coleman, Kroger and Gaylord Entertainment