Steve Marshall Email & Phone Number

Toronto, Canada Area

Learning and Development:- Revitalized Softchoice University strategy and brand. Created Softchoice University program guide. - Launched LinkedIn Learning to all 1800 employees with 87% activation rate. Over 20,000 online programs taken in under 2 years. - Instructionally designed and deployed corporate orientation e-learning program, Manager Essentials e-learning program, Emerging Managers 2 day classroom program and Corporate Award Mentorship program. Designed and deployed IDP… Show more Learning and Development:- Revitalized Softchoice University strategy and brand. Created Softchoice University program guide. - Launched LinkedIn Learning to all 1800 employees with 87% activation rate. Over 20,000 online programs taken in under 2 years. - Instructionally designed and deployed corporate orientation e-learning program, Manager Essentials e-learning program, Emerging Managers 2 day classroom program and Corporate Award Mentorship program. Designed and deployed IDP guide in support of Performance Management process. - Deployed Coaching for Great Work and Morpheus Leadership Development programsTalent Management & Organizational Effectiveness: - Spearheaded the re-design & was lead facilitator of the Softchoice Organizational Talent Review Process {TRP} for all business functions within Softchoice. Implemented top talent development and action planning in concert with HRBP’s.- Led the design and deployment of the NEW Work Life Design Strategy to all 1800 employees, resulting in new programs being launched in support of the strategy. - Designed and deployed GREAT PLACE TO WORK Annual Engagement Survey. Including all logistics, reporting and ELT results review and corporate action planning aligned with strategic priorities. 2018 highlights include Softchoice being recognized as a Top 50 Great Place to Work, 88% participation rate, 76% engagement score. - Executed Annual GPS Performance Management program, including all corporate communications, reporting and integration with Total Rewards for annual merit increases. Show less

Mississauga

- Developed the vision, and strategic roadmap for the creation of Rexall Learning Institute. Led the Learning and Development team (1 Director Learning and Development, 1 Manager Learning, 2 Learning Specialists, 1 Learning Coordinator) in the development of all corporate and store operations learning design, development and delivery for the over 8,500 Rexall corporate and retail staff. Launched >100 On-Line management and leadership development courses via LMS. - Revitalized the… Show more - Developed the vision, and strategic roadmap for the creation of Rexall Learning Institute. Led the Learning and Development team (1 Director Learning and Development, 1 Manager Learning, 2 Learning Specialists, 1 Learning Coordinator) in the development of all corporate and store operations learning design, development and delivery for the over 8,500 Rexall corporate and retail staff. Launched >100 On-Line management and leadership development courses via LMS. - Revitalized the outdated Customer Experience Program to enhance and improve the customer experience in the 460 retail locations across Canada. Escalated the customer experience score by 8% and the customer response count by 47%.- Created the revolutionary Pulse Check Employee Engagement Program in partnership with Towers Watson. Generated a 65% employee participation rate, securing a 76% employee engagement score.- Guided and coached the change management team through the development of the Rexall Change Management Framework and Toolkit, saving over 400K in vendor change management fees.- Developed/Executed the Annual Performance Management Cycle Program encompassing performance evaluation objectives and rating scale evaluation forms for head office and corporate stores.- Led the Talent Acquisition team (1 Director, 3 Talent Acquisition Consultants & 1 Coordinator). Responsible for full cycle recruitment activities, budget and planning, for all functional head office and store management positions. Led the annual campus recruitment planning for Pharmacists across the country. Annually filled over 450 corporate store and head office positions. I have attracted/selected/developed over 100 Executive/Director and Senior Managers in my career. Show less

Mississauga

- Spearheaded the design and execution of the company’s first Talent Review Process. Led the functional talent review, functional talent calibration meetings, and business talent review meetings with the Executive Management team over the last 10 years. Facilitated corporate talent pool meetings to devise development action plans in collaboration with the Executive Management team. Automated the succession planning process, partnering with Successfactors.- Created C-Suite and Rexall… Show more - Spearheaded the design and execution of the company’s first Talent Review Process. Led the functional talent review, functional talent calibration meetings, and business talent review meetings with the Executive Management team over the last 10 years. Facilitated corporate talent pool meetings to devise development action plans in collaboration with the Executive Management team. Automated the succession planning process, partnering with Successfactors.- Created C-Suite and Rexall Leadership Competency Models - Executive Project Leader for 7 Rexall annual management and leadership ONE Conferences. Managed the conference’s $2.5M budget attended by 1,100 executive management, Regional Management, Store Management, Pharmacy Management and head office staff. Show less

Contracted to provide leadership development programs and change management programs to various organizations across Canada. Selected engagements include: Purolator Courier, CIBC, Royal Bank.- Designed and Delivered a curriculum and acted as lead facilitator for 80+ 5-day leadership workshops across Canada provided to executives, management and head office employees.- Encompassed in the interactive workshops: adult experiential learning exercises, psychometric… Show more Contracted to provide leadership development programs and change management programs to various organizations across Canada. Selected engagements include: Purolator Courier, CIBC, Royal Bank.- Designed and Delivered a curriculum and acted as lead facilitator for 80+ 5-day leadership workshops across Canada provided to executives, management and head office employees.- Encompassed in the interactive workshops: adult experiential learning exercises, psychometric assessments and leadership action planning.- Utilized the Certified Coach designation to facilitate 40+ 2-day coaching workshops including instructional design in workshop materials, content, facilitator guides, and PowerPoint presentations. Show less

Toronto, Canada Area

- Led the roll out of the management and leadership development courses over 2 years in the Central Ontario region, accumulating >1,000 hours of classroom facilitation and 400 hours of videotape coaching feedback.

Organizational Development

Psychology