Alyx Flannery Email & Phone Number

Experienced IT industry professional. Held support and web applications team leadership roles for teams of various sizes. Focused on reducing costs and inefficiencies using combination of free, open source and paid solutions. Have worked successfully with all levels of clients including CxO. Successful driver of software and hardware standardization across both small and large enterprises. Responsible for new hardware/software deployment, network configuration, system design and installation.Specialties: Technical support for all levels of user including CxO, Enterprise OS deployment (from alpha to production), OS Image creation (Ghost, ImageX, FOG experience) Enterprise wide OS maintenance, custom script writing, customer service, HW/SW standardization,problem escalation support, HW/SW discovery, investigation and standardization, Software troubleshooting/support, Windows XP Support, Windows Vista Support, Windows Server Install\Configure\Support, Mac OS support, Windows 7 support, PDA and smartphone, OS maintenance/patching; custom system building; troubleshooting and user support (on-site, remote, web based and over the phone); branch office connectivity; on-line storage/backup solutions.

Listed skills include Troubleshooting, Operating Systems, Technical Support, Windows, and 9 others.