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Emma Smart Email & Phone Number

Head of Customer Communications | Data, AI, Automation, Platforms and Operations at Woolworths Group
Location: Greater Sydney Area, Australia, Australia 11 work roles
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✓ Verified May 2026 2 data sources Profile completeness 86%

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Current company
Woolworths Group
Role
Head of Customer Communications | Data, AI, Automation, Platforms and Operations
Location
Greater Sydney Area, Australia, Australia
Company size
56459 employees

Who is Emma Smart? Overview

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Quick answer

Emma Smart is listed as Head of Customer Communications | Data, AI, Automation, Platforms and Operations at Woolworths Group, a company with 56459 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Emma Smart.

Emma Smart previously worked as Head of Channel Strategy + Digital Transformation at Link Group (Lnk) and Customer & Digital Transformation Lead at Wooliesx.

Company email context

Email format at Woolworths Group

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Woolworths Group

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Profile bio

About Emma Smart

Emma Smart is a Head of Customer Communications | Data, AI, Automation, Platforms and Operations at Woolworths Group. She possess expertise in customer retention, direct marketing, team leadership, segmentation, email marketing and 23 more skills.

Listed skills include Customer Retention, Direct Marketing, Team Leadership, Segmentation, and 24 others.

Current workplace

Emma Smart's current company

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Woolworths Group
Woolworths Group
Head of Customer Communications | Data, AI, Automation, Platforms and Operations
Sydney, NSW, AU
Website
woolworthsgroup.com.au
Employees
56459
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Company profile
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11 roles

Emma Smart work experience

A career timeline built from the work history available for this profile.

Head Of Customer Communications | Data, Ai, Automation, Platforms And Operations

Woolworths Group

Sydney, NSW, AU

Head Of Channel Strategy + Digital Transformation

Current
Link Group (Lnk)

Sydney, New South Wales, Australia

Jul 2022 - Present

Customer & Digital Transformation Lead

Wooliesx

Sydney, New South Wales, Australia

Contracted either in a General Manager or Transformation Lead role to support Woolworths Group with their multi-million-dollar transformation. Managed the development of strategic plans, roadmaps, and continuous improvement initiatives, driving innovation and efficiency across digital and business systems. Implemented new teams and functions in line with.

Jan 2015 - May 2022

Customer Strategy & Transformation Consultant

Emma Smart Consult

Sydney, Australia

Support clients to initiate and deliver business and digital programs of work. Provide subject matter expertise on utilising data and technology to drive team, business, and customer outcomes. Lead the development of customer strategies and CRM transformations relating to marketing, sales, service, reporting and analytics. Deliver a portfolio of projects.

Jun 2016 - Apr 2022

Head Of Customers & Data

Zonk

Supported clients in establishing new operations and high performing teams, including strategy, budget, objectives, and processes. Transformed client's customer management, including sales, marketing, and service, from a people, process, and technology standpoint. Supported clients to design personalisation solutions and managed projects from planning.

May 2013 - Jun 2016

Loyalty Director

Amalgamated Holdings Limited

Led the development, execution, and management of a cross-channel marketing strategy, including relaunch of the cinema loyalty program. Oversaw a team of 6, including marketing, customer services and loyalty operations. Developed customer acquisition and retention plans across email, SMS and emerging digital platforms across Australia and New Zealand. Some.

Jul 2012 - May 2013

Assistant Director Marketing (Contract Position)

Department Of Education And Training, Nt Government
Jul 2009 - Sep 2009

Retention Direct Marketing Manager (Contract Position)

Talktalk
May 2008 - Jun 2009

Campaign Manager

Nrma Motoring & Services
Apr 2006 - Mar 2008

Campaign Manager

Aapt
Nov 2004 - Apr 2006
Team & coworkers

Colleagues at Woolworths Group

Other employees you can reach at woolworthsgroup.com.au. View company contacts for 56459 employees →

DF Dane Fraser Dane Fraser Colleague at Woolworths Group Tiruvallur, Tamil Nadu, India, India View → BG Brooke Gibbs Brooke Gibbs Colleague at Woolworths Group Bankstown, New South Wales, Australia, Australia View → VK Venkatesh Koppaka Venkatesh Koppaka Colleague at Woolworths Group Ashmore, Queensland, Australia, Australia View → ZD Zanele Dludla Zanele Dludla Colleague at Woolworths Group Durban, KwaZulu-Natal, South Africa, South Africa View → TU Touhid Uz Zaman Touhid Uz Zaman Colleague at Woolworths Group Kogarah, New South Wales, Australia, Australia View → MJ Melanie Jacobs Melanie Jacobs Colleague at Woolworths Group Greater Melbourne Area, Australia View → LJ Leonie Jansen Van Vuuren Leonie Jansen Van Vuuren Colleague at Woolworths Group Potchefstroom, North-West, South Africa, South Africa View → NS Nonhlanhla Sibeko Nonhlanhla Sibeko Colleague at Woolworths Group Johannesburg, Gauteng, South Africa, South Africa View → SS Salman Siddiqi Salman Siddiqi Colleague at Woolworths Group Greater Sydney Area, Australia View → MK Mykel King Mykel King Colleague at Woolworths Group Greater Perth Area, Australia View →
FAQ

Frequently asked questions about Emma Smart

Quick answers generated from the profile data available on this page.

What company does Emma Smart work for?

Emma Smart works for Woolworths Group.

What is Emma Smart's role at Woolworths Group?

Emma Smart is listed as Head of Customer Communications | Data, AI, Automation, Platforms and Operations at Woolworths Group.

Where is Emma Smart based?

Emma Smart is based in Greater Sydney Area, Australia, Australia while working with Woolworths Group.

What companies has Emma Smart worked for?

Emma Smart has worked for Woolworths Group, Link Group (Lnk), Wooliesx, Emma Smart Consult, and Zonk.

Who are Emma Smart's colleagues at Woolworths Group?

Emma Smart's colleagues at Woolworths Group include Dane Fraser, Brooke Gibbs, Venkatesh Koppaka, Zanele Dludla, and Touhid Uz Zaman.

How can I contact Emma Smart?

You can use AeroLeads to view verified contact signals for Emma Smart at Woolworths Group, including work email, phone, and LinkedIn data when available.

What skills is Emma Smart known for?

Emma Smart is listed with skills including Customer Retention, Direct Marketing, Team Leadership, Segmentation, Email Marketing, Crm, Database Marketing, and Marketing Communications.

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