William Scheele Email & Phone Number

Honolulu, Hawaii, United States

Honolulu, Hawaii, United States

IT Consulting/Managment for Small Businesses

Honolulu, Hawaii, United States

Manage Entire IT Infrastructure, Left due to company closing

Bentonville, Ar.

ASSOCIATE SYSTEMS ENGINEER (L3)Support MS Windows store servers in all stores internationally (approx. over 50,000), which support Asset Protection, Pharmacy, Vision, Tire, as well as the back-end.• Made sure servers are up and running and healthy.• Build / DR servers using Automation• Assist in mass deployment of Security Servers for Asset Protection, working with on-site vendor to ensure they get installed and configured correctly.• Help support L1/L2 techs.

Honolulu, Hi.

Provide users with technical support and training in a way they can understand. Ensure ticketing system remain up to date. Maintained company computer infrastructure, while minimizing outages.• Closed 99% of trouble tickets on the first call without escalation.• Made sure server and network uptime was always up and running• Managed and maintained 200+ devices including PCs, servers, printers, handhelds devices and other peripherals• Managed and maintained the nationwide WAN using Cisco and Cisco-Meraki• Managed Active Directory domain and Group Policy• Implemented Spiceworks ticketing system for IT/MIS to track support requests and physical assets• Standardized base PC configurations• Took part in planning and managing IT budget• Installed and terminated RJ45 network cabling throughout our build-ings• Researched and implemented new technologies• Worked with IBM AS/400 (iSeries) / PeopleSoft (Oracle) JD Edwards ERP SystemKEY ACCOMPLISHMENT:• Migrated company from Exchange to Google Apps/Suite, while mini-mizing impact to users• Upgraded aging Windows domain infrastructure to Windows Server 2012 • Using Hyper-V, consolidated multiple physical servers to the new vir-tual environment, eliminating all physical servers, all while minimizing impact to users.• In 2017, assisted with migration and upgrade to new Server/Tegile SAN VMware infrastructure to accommodate new ERP system, while upgrading all virtual servers to Server 2016 minimizing impact to us-ers• Upgraded division specific domain/application/file servers, while not interrupting normal business operations• Upgraded WAN from using T-1/Frame Relay circuits to site-to-site VPN using Cisco-Meraki for all offices nation-wide

Honolulu, Hi.

Provide users with technical support in a way they can understand over the phone and in person. • Closed 95% of trouble tickets on the first call without escalation.• Assisted faculty and staff with computer issues/requests/operations (PC/Mac)• Diagnosed computer (PC/Mac) and network problems, escalating is-sues to correct personnel when needed, keeping ticketing system up to date• Imaged computers for mass deployment• Installed and terminated RJ45 network cabling for offices/classrooms. • Installed cabling and Cisco access points throughout the school cam-pusKEY ACCOMPLISHMENT:• Setup and assisted in maintenance of PLC (Electricians Lab), and Fash-ion lab, working with vendors to get software to work with special equipment used in labs, while keeping the machine and network in a secure state.

Honolulu, Hi.

• Repair and build computer systems / laptops• Assist in network installation• File invoices, service orders and other accounting information• Handle out-going shipping • Input and update service order / invoice system• Assisted technician with on-site repair of LCD, Plasma, DLP TVs.

Kaneohe, Hi

• Maintained and repaired SPED dept computer systems• Assisted in the wiring school campus• Built and repair computer systems• Taught parents and other teachers basic computer skills and repair skills

Associate Of Science (A.S.), Cent: Computing Electronics Networking Technology

High School Diploma