Shruti Dhawan Email & Phone Number

United States

6340 Sugarloaf Parkway, Suite 200, Duluth Ga 30097

I am CPP certified and founded SmartPayroll Solutions-HCM in July 2014. The goal of our company is to offer smart, affordable and efficient workforce management tools such as Payroll, Tax services, Time Keeping and Human Resource services to small - medium size businesses. We work as consultants and provide value to our clients bottom line. Provide consultation to business owners on methods to improve current business set up and help streamline their administrative departments. Conduct workshops/ seminar's on a wide variety of topics ranging from 'Understanding Payroll basics' to 'New Tax law changes' for small businesses; encouraging business owners and aspiring entrepreneurs to recognize the importance of compliance at their workplace.

Communications Lead:• Design creative training materials and document FAQs for all in-house applications for increased & meaningful use• Prepare articles for Sales Weekly, Solution Point, hot news, alerts, announcements and update courses on Sales Development & Education (SDE) for the RateSim tool, FedEx Reporting Online (FRO), Sales Reporting, Strategic tools, Analytics & Reporting (STAR) website, Discussion Forum and iSell Custom Reporting• Coached new team members on data sourcing/gathering, answering Custom requests, creating custom portals, how to use reports• Developed a survey to capture ideas and list of priorities from sales and analysts to better understand their requirements for the Discussion Forum• Shared ideas with team on how to improve existing customer reporting website to include more user friendly, easier to navigate cascading menu barCo-Project lead for iSell Custom Reporting• Managed, collaborated and co-hosted weekly team meetings with FedEx and Vendor partners for iSell Custom Reporting project for first six months that involved project efforts ranging from requirements, management updates to quality assurance and compliance set up with FedEx teams and onsite & offshore vendor teams• Successfully completed Vendor Process Management that included setting up LDAP IDs, System access, Infosec requests, Vendor badges and VPN access to avoid delays and increased productivity during off business hours• Collaborate with SDE to develop multi-faceted course; build guidelines for Knowledge base; document FAQs for all reports; author ‘To the point’ article on Solution Point; create presentation for webinarsProject lead for FXF Claims Report• Facilitated a Reporting Utility project that is the first tool designed that consolidates data across three OPCOs (Express, Ground & Freight) to provide a single report to customers and successfully implemented the project for 10 sales analysts

Project Lead for FedEx Reporting Online (FRO):• Fostered a collaborated effort with IT/marketing/sales and solution partners to convert the business requirements to system requirement document, streamlined a process to document issues/gaps/enhancements and update senior management on the progress weekly.• Established testing rules to integrate customer reporting data in FRO to successfully launch the application on internal portal and fedex.com for sales and customers • Worked closely with SDE to prepare adoption material, developed FAQs, presentations and presented over 80 webinar’s for different sales groups for a successful adoption that led to increased usage over 100,000 users

Support lead for Custom Reports:• Created a concise training document for sales professionals to allow ease of use and quick comprehension of the custom portal, this helped reduce corrupted selling time for the sales by three hours• Developed a customized CBR graph suite for sales professional’s presentation to the CEO of the company and retain a 14 million dollar account Co-Project lead for PRS3.3 (Pricing Request System):• Analyzed and revised requirement document to include Customer Fusion changes to the current document• Coordinated meetings and worked across teams and across regions to allow X-OpCo bundling for iflow in PRSProject lead for Freight Link Retirement: • Prepared Business Requirement document, reviewed and verified documents prepared by IT, performed qualitative analysis using SQL on ISH and mktview databases• Developed test cases and conducted thorough testing to ensure effective transition of data to PRS and successful retirement of Freight Link

Manhattan Ny

Business Analyst for US Sales & Marketing Website: • Fostered collaborated effort with marketing team to conceptualize and design content and layout of the website, created use cases, assisted in testing and verification of HTML code, implemented project under budget.Project Lead for Daily Price Review System:• Planned, organized and collected data for enhancing the application, utilized all phases of system development life cycle (SDLC) to ensure efficiency, provided production support and created reports for Portfolio Managers.• Conducted cost/benefit analysis, estimated cost reduction was over $1 million; new functionality resulted in being used by over 300 institutional Fixed Income Portfolio Managers. Business Analyst for Performance Appraisal System: • Created business model with two months, which after implementation was used by 2600 employees across 6 countries, application launched with 100% success rate.

San Francisco Bay Area

Junior Analyst for Database upgrade system: • Analyzed and re-modeled bill of material process using Sun Sigma methodology, developed operational plans and executed them with excellent customer satisfaction. Increased effectiveness and reduced costs significantly.• System Helpdesk Agent: Generated integrated quotes for prices issued to customer to ensure efficiency.Certifications: Received Sun Sigma (Based on Six Sigma)

Bachelor Of Business Administration (Bba), Computer Information Systems, Business Process Management

Education record