Mphasis – An HP Company Nov 2010 – Sept 2011Senior Technical Support AssociateMangalore • Worked in an Infrastructure Technical Outsourcing sector• Primary functionality to Provide Technical Assistance to Issue raised By Business Partners.• Areas of Specialization: Mobile Access Services/Virtual Private Network, Mainframe Applications, Teleworker.• On Call Support 24-7 Support.• To Resolve the Issue on Call.• Task: Manage on Level 1 Severity 3 Tickets.• Recently Undergone Training for Leverage Incident Manager.• Task: To Manage Level 1 Severity 1/MASTER Tickets during Off Prime Hours.• To Report the Severity 1/MASTER Tickets Issue to Bank of America Desk and HP Support Desk.• Appointed As SPOC (Single Point of Contact) in the Team.• To Report to Operation/Unit Manager regards to Issues faced in the Team.• To Cascade the Updates sent by Operation/Unit Manager.

• Worked as Web developer.• Web Sites Designed Mentioned under Technical Skills.• Reported the Project details and Update the same to Client Site.• Undertaken Data Entry Task.

• Worked as a Trainer for Courses like .NET, Java, Java 2 Enterprise Edition.• Conducted Software Development Classes for assistance of Students.Performed Operation regarding System Administration, Network Administration.