Steven Marzabal Email & Phone Number

Harrison, Nj, Us

Drove product strategy, organizational design, platform management, digital transformation, workforce strategy and deployment, and business management of Fannie Mae & Freddie Mac join venture focused on modernizing the backbone of US Housing Finance. Established organization-wide goals for performance measures, secured funding for multi-year operations strategy, improved resilience, and owned decisions on $40M annual CSP maintenance budget. Key Accomplishments:● Tripled the speed of decision-making process by breaking down silos/determining best paths for execution● Reduced run rate expense by $22M over two years by developing/implementing major organization transformation in risk management and resilience efforts ● Lowered response time by 50% and improved accuracy of internal estimation processes by 80% by establishing consistent, commercially-minded processes for team● Boosted the firm’s innovation lab ROI by over 200% after being selected as chair of the Innovation Lab ● Created 8-person Business Development team to lead sales; during the first six months, 8 conversations were successfully converted into 4 opportunities

Led Uniform Mortgage-backed Security program; assessed product & made daily prioritization decisions.Key Accomplishments:● Launched/led a top firm priority project enabling go-live of Uniform Mortgage-backed Security, leading to the implementation of the Common Securitization Platform (supports $6T of US households and saves taxpayers $500M annually)● Lowered response time by 50% and improved accuracy of internal estimation processes by 80% by establishing consistent, commercially-minded processes for team

Brooklyn, New York

Designed & implemented the digital transformation of operating models supporting new and legacy business. Own day-to-day operations management and lead 10-person team to manage transfer of assets & innovate modern protocols.Key Accomplishments:● Onboarded $1.3T of strategic assets, which boosted the organization into top three global custody rankings● Migrated organization from bifurcated model to single source model, automating 100K+ instructions monthly ● Redesigned client communication, minimizing client inquires via mail/phone by 75%

Managed Client Service & Trade Support team to implement initiatives & establish efficient processes. Key Accomplishments:● Spearheaded $1.1M in annual cost savings by optimizing the Fixed Income Operations footprint (non-core and offshoring change execution)● Saved $1.8M annually by reengineering the Mortgage Backed Securities Group trading infrastructure with an intelligent decisioning tool and redeploying resources ● Reduced failing market trades to a record 0.2% of total volume by implementing a control framework

Hong Kong Assignment—5 Mo.

Managed 4-person trading support team (Asia Pacific Fixed Income Institutional Trading Desk), created a core control team in Hong Kong, and structured/executed divisional deployment from Singapore to India.Key Accomplishment:● Launched the Firm’s entry as Qualified Foreign Institutional Investor into the Chinese Interbank Bond Market

Managed multiple teams and 20+ trade support group members, representing billions in transactions. Served as liaison between trading desk, sales force, legal and compliance, market and non-market risk teams, financial controllers, regulators, and other teams to manage risk and implement initiatives. Serve as subject matter expert of fixed income products and create a suite of management tools to ensure global consistency.Key Accomplishments:● Boosted efficiency of process for Qualified Institutional Buyer verification (decreasing average length from three months to seven days) by implementing lean sigma strategies, mapping out the process, and removing bottlenecks ● Developed/implemented client-centric coverage model that was adopted as the North American coverage model and became the global standard

Ensured team had a client-centered focus by providing tailored, exceptional service to the firm's largest institutional clients. Interacted daily with sales, trading, legal, compliance and other operational areas to ensure maximum risk management and timely execution of daily processes. Trained new employees, mentored peers, and served as a knowledge source for senior management.Key Accomplishments:• Successfully assisted in introducing a task force designed to minimize operational risk associated with aged fail items• Developed and managed risk reports/metrics sent to senior management, including market- specific reporting for European Sovereign debt and daily KRI (Key Risk Indicator) reporting

Responsible for the daily processing of fixed income securities to include: confirmation, allocation, clearing and fail resolution of multi-million dollar institutional trades.Key Accomplishments:• Developed and implemented a client centric coverage model to provide exceptional operational service while minimizing the firm's exposure to risk-which is still being used as the North American coverage model and has become the global standard at the firm• Spearheaded an initiative intended to minimize the firm's reputational risk by shifting clients from postal to electronic confirms-leading to a savings of $150,000 a year by eliminating paper and postal costs