Sagar Masih Email & Phone Number

Markham, Ontario, Canada

• Resolve store complaints regarding Office365, peripherals, and hardware issues, ensuring minimal downtime. • Monitor network performance and backend processes to proactively identify and address potential issues.• Utilize Active Directory to manage user accounts and access permissions. • Assist stores in installing and configuring printers, routers, and power backups.• Collaborate with IT teams to troubleshoot network-level and backend system problems. • Proficient in… Show more • Resolve store complaints regarding Office365, peripherals, and hardware issues, ensuring minimal downtime. • Monitor network performance and backend processes to proactively identify and address potential issues.• Utilize Active Directory to manage user accounts and access permissions. • Assist stores in installing and configuring printers, routers, and power backups.• Collaborate with IT teams to troubleshoot network-level and backend system problems. • Proficient in general networking, patching, backups, and data center integration. • Experienced in supporting Active Directory, Exchange, File and Print servers, and SQL servers. Show less

Guelph, Ontario, Canada

• Handle all IT and administrative tasks in the office, ensuring smooth operations. • Set up and troubleshoot peripherals, including printers, scanners, and other devices. • Design and implement efficient dashboards to streamline and optimize the client database. • Develop automation solutions to improve office processes and enhance productivity. • Perform regular backups and create technical documentation for systems and procedures. • Proficient in cloud network management… Show more • Handle all IT and administrative tasks in the office, ensuring smooth operations. • Set up and troubleshoot peripherals, including printers, scanners, and other devices. • Design and implement efficient dashboards to streamline and optimize the client database. • Develop automation solutions to improve office processes and enhance productivity. • Perform regular backups and create technical documentation for systems and procedures. • Proficient in cloud network management and backend processes. Show less

Chandigarh, India

• Provided Level 3 Technical Support to clients, resolving complex network issues promptly. • Led and mentored a team of 30 new recruits, ensuring efficient troubleshooting and issue resolution. • Monitored system alarms, performed in-depth analysis, and initiated appropriate actions. Developed and implemented network strategies, optimizing performance and ensuring high availability. • Installed and pre-configured network devices, ensuring seamless integration into the network… Show more • Provided Level 3 Technical Support to clients, resolving complex network issues promptly. • Led and mentored a team of 30 new recruits, ensuring efficient troubleshooting and issue resolution. • Monitored system alarms, performed in-depth analysis, and initiated appropriate actions. Developed and implemented network strategies, optimizing performance and ensuring high availability. • Installed and pre-configured network devices, ensuring seamless integration into the network infrastructure. • Conducted network stability checks during maintenance and upgrade activities. • Proficient in network protocols, including OSI model, TCP/IP, firewalls, and routers. • Experienced in network troubleshooting, diagnosis, and security implementation. Show less

Chandigarh, India

• Resolved customer complaints via phone, email, or social media, providing excellent technical support.• Upgraded software, printers, routers, and desktop systems to meet customer requirements.• Provided remote support using Citrix GoToAssist tool, ensuring efficient issue resolution.• Assisted the team lead in resolving level 2 escalations, demonstrating strong troubleshooting skills.• Proficient in troubleshooting both Mac and PC systems.• Recognized as Employee of the… Show more • Resolved customer complaints via phone, email, or social media, providing excellent technical support.• Upgraded software, printers, routers, and desktop systems to meet customer requirements.• Provided remote support using Citrix GoToAssist tool, ensuring efficient issue resolution.• Assisted the team lead in resolving level 2 escalations, demonstrating strong troubleshooting skills.• Proficient in troubleshooting both Mac and PC systems.• Recognized as Employee of the Year 2017 for exceptional customer support. Show less

Postgraduate Diploma, Cyber Security And Computer Forensics, 3.23

Worked with various different operating systems and security tools. Was in Dean's honour list in 1st semester. Designed and Led various.

Bachelor Of Technology - Btech, Computer Science Engineering, 6.0