Stephen Maughan Email & Phone Number

Clifton, NJ, US

Norcross, Georgia, US

Roseland, New Jersey, US

• Leveraged multiple channels as subject matter expert for client base marketing in $3B segment, creating client loyalty and enhancing client retention, migration and upsell programs.
• Developed, coordinated and implemented multiple touch sales and marketing campaigns, tracked results, and provided analysis and recommendations for future improvements. Most recent regional campaigns yielded 13:1 ROI.
• Enhanced client experience by leading Six Sigma "green belt" project of a cross-functional team that streamlined and standardized communications, eliminating over 30 redundant client emails and consolidating regulatory.
• Directed multiple subject matter experts in the creation of a “one client sales experience” process when purchasing products across business units, part of ADP’s “Simplify Innovate Grow” initiative. Successfully.
• Created and administered largest private client community within ADP’s social network, The Bridge, allowing clients to leverage ADP experts and peers for best practices and advice on any Human Capital Management (HCM).
• Conducted monthly webinars to entire client base on various HCM topics, designed to help them maximize the effectiveness and efficiency of their product(s).

Jacksonville, FL, US

• Drove long-term, sustainable growth by providing oversight of $180M Commercial Customer sales channel to migrate customers to subscription-based services. Performed forecasting and analysis to develop strategies for.
• Provided training, guidance and final approval on contract negotiation strategies that best demonstrated value proposition to customers.
• Developed and launched new customer acquisition (NCA) model to attract new business by coupling promotional pricing with long-term customer retention strategies.
• Collaborated with Sales, Legal and Policy to improve efficiencies and provide direction to salespeople and leaders throughout organization.

Estero, FL, US

• Created promotions that were fresh, competitive and strategically profitable across audiences, generating over $234M in gross revenue in 2006. Analyzed and coordinated revenue development initiatives to identify most.
• Chaired monthly Marketing meeting regarding issues related to promotions, pricing and availability and facilitate communication across entire organization.
• Negotiated, developed and launched Nick On The Go video entertainment player, estimated to generate $7M net profit annually.
• Partnered with relocation company for exclusive partnership, geared toward long-term rentals; estimated to generate $1.5M incremental revenue annually.
• Led monthly presentation to Senior Management on project development status and action items.
• Developed promotional campaigns for Hertz Prestige Collection and Hertz Fun Collection, which were directly responsible for 2006 gross revenue of $74M and $57M, respectively.

Estero, FL, US

• Developed leisure pricing and revenue management strategies and directly oversaw hiring, training and work progress of regional managers and analysts.
• Took ownership of all large revenue events to ensure maximum contribution.
• Established retail, government, association and promotional rates for US markets.
• Developed Internet pricing for major online partners (Expedia, Travelocity, Orbitz, Priceline, Hotwire).
• Oversaw implementation of worldwide pricing system.

Mba

Bachelor Of Science, Finance