- A virtual assistance business specializing in customer service, administrative and creative management.- Provide administrative, commercial, and creative coordination services with multilingual (ENG-SPA-FRA) management to clients worldwide in need of a strategic partner to delegate operations/projects.- Co-creating solutions for the development and growth of businesses.- Cultivate a multicultural work environment that fosters collaboration, innovation and prosperity.

- Liaise and negotiate with customers and suppliers.- Planning delivery timetables.- Coordinate and track movement of goods through logistic pathways.- Overseeing arrival of shipments.- Execute logistics plan to move products and packages to reach destinations on schedule- Review freight rates and other transportation costs to keep working costs low- Organizing and recruiting the various freelancers working on a project.- Making sure that all the aims of the project… Show more - Liaise and negotiate with customers and suppliers.- Planning delivery timetables.- Coordinate and track movement of goods through logistic pathways.- Overseeing arrival of shipments.- Execute logistics plan to move products and packages to reach destinations on schedule- Review freight rates and other transportation costs to keep working costs low- Organizing and recruiting the various freelancers working on a project.- Making sure that all the aims of the project are met.- Making sure the quality standards are met.- Using IT systems to keep track of people and progress.- Translation of documents. Show less

As the founder of Rubiks Admin Solutions (R.A.S), I provide virtual assistance services: Creative, administrative, and commercial solutions with multilingual management that supports entrepreneurs and businesses to develop and streamline their operations and enhance productivity.I participated in the SINGA incubation program in Lille, France. Incubee Promo 3 "Weyn del Camino"Where I honed my business skills and expanded my understanding of the French market alongside other… Show more As the founder of Rubiks Admin Solutions (R.A.S), I provide virtual assistance services: Creative, administrative, and commercial solutions with multilingual management that supports entrepreneurs and businesses to develop and streamline their operations and enhance productivity.I participated in the SINGA incubation program in Lille, France. Incubee Promo 3 "Weyn del Camino"Where I honed my business skills and expanded my understanding of the French market alongside other entrepreneurs. The program offered a comprehensive support system including individual mentoring, collective intelligence workshops, and numerous networking opportunities, all of which were nourishing and instrumental in my journey as a creative entrepreneuse and the growth and commercial development of Rubiks Admin Solutions.🎯- Participated in over ten workshops on collective intelligence, entrepreneurship, and personal development, led by experts from the SINGA community and partner organizations.- Explored the professional network, gaining access to numerous opportunities and strategic guidance from professionals, experts, and mentors.- Gained visibility for Rubiks Admin Solution through various events and media contacts facilitated by SINGA.- Collaborated with diverse entrepreneurs, sharing experiences and growing together while developing our respective projects. Show less

- Assisting SPA on replying to large numbers of emails on a daily basis, each with their own unique, nuanced touch. - Keeping track of links and posts.- Import and organize people and websites.- Perform and track outreach through email.- Qualify websites for potential link opportunities.- Develop and execute strategy to acquire backlinks that will positively impact organic search visibility.- Analyze and ensure a healthy backlink profile.- Coordinate with content… Show more - Assisting SPA on replying to large numbers of emails on a daily basis, each with their own unique, nuanced touch. - Keeping track of links and posts.- Import and organize people and websites.- Perform and track outreach through email.- Qualify websites for potential link opportunities.- Develop and execute strategy to acquire backlinks that will positively impact organic search visibility.- Analyze and ensure a healthy backlink profile.- Coordinate with content providers to consistently deliver content-related outputs. Show less

- Standardization of business process.- Respond to customer’s needs and concerns via email and social media.- Business consulting and management of day-to-day operations.- Monitoring sub-contractors to ensure guidelines are maintained.- Prepare, maintain and update website materials.- Attend project meetings.- Brainstorm for new ideas to grow the business.- Making sure that all the aims of the project are met.- Recruit and/or interview subjects (as needed).-… Show more - Standardization of business process.- Respond to customer’s needs and concerns via email and social media.- Business consulting and management of day-to-day operations.- Monitoring sub-contractors to ensure guidelines are maintained.- Prepare, maintain and update website materials.- Attend project meetings.- Brainstorm for new ideas to grow the business.- Making sure that all the aims of the project are met.- Recruit and/or interview subjects (as needed).- Manage and respond to project related emails.- Develop/assist in the creation and development of new products for the business.- Creation and implementation of marketing strategies.- Creation of email and social media campaigns.- Develop assessment and evaluation tools.- Organizing and executing assigned business projects on behalf of clients according to client's requirements.- Scheduling.- Recommend solutions for improvement.- Recommend appropriate strategies and logistics to increase business opportunities. Show less

• Create, schedule and manage social content calendar• Create social posts and content using Canva• Write copy for social media posts• Community management• Setup email campaigns and monitor results• Create surveys and promotions• Update spreadsheets• Light data entry• Corresponding with partners, vendors and associates• Internet research• Helping develop and document systems & processes• Create and publish weekly email newsletters and updates•… Show more • Create, schedule and manage social content calendar• Create social posts and content using Canva• Write copy for social media posts• Community management• Setup email campaigns and monitor results• Create surveys and promotions• Update spreadsheets• Light data entry• Corresponding with partners, vendors and associates• Internet research• Helping develop and document systems & processes• Create and publish weekly email newsletters and updates• Powerpoint creation• Taking meeting notes and following-up on action items• Project management Show less

- Work closely with clients to determine the purpose and scope of an event.- Prepare, follow and update budget based on customer's requirements.- Scheduling - Appointment setting.- Lead management.- Email handling.- Coordinate logistics (e.g. food, location, participants, etc.)- Social media management.- Data entry.- Customer support.- Web research.- Delegate event planning tasks to other staff members where necessary.- Issuing invoices and… Show more - Work closely with clients to determine the purpose and scope of an event.- Prepare, follow and update budget based on customer's requirements.- Scheduling - Appointment setting.- Lead management.- Email handling.- Coordinate logistics (e.g. food, location, participants, etc.)- Social media management.- Data entry.- Customer support.- Web research.- Delegate event planning tasks to other staff members where necessary.- Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports.- Respond to customer’s needs and concerns via email and social media.- Evaluate event's success and submit reports.- Managing and overseeing events, including problem-solving, communicating with the team, and follow up after the event with client.- Strong communication skills, and the ability to present event ideas and plans to client.- Follow up before and after event with customer's. Show less

- Organizing the various professional people working on a project.- Making sure that all the aims of the project are met.- Making sure the quality standards are met.- Using IT systems to keep track of people and progress.- Monitoring sub-contractors to ensure guidelines are maintained.- Listen and respond to customers’ needs and concerns via phone.- Research answers or solutions as needed.

• Researching for bail bonds companies. • Collect and analyze data. • Data entry and lead generation (turn prospects to leads to customers). • Business consulting for daily operations. • Acquire skills to support high-impact research throughout changes in social, economic, and political landscapes. • Manage and respond to project-related emails. • Prepare, maintain and update website materials. • Attend project meetings. • Brainstorm new ideas to grow the… Show more • Researching for bail bonds companies. • Collect and analyze data. • Data entry and lead generation (turn prospects to leads to customers). • Business consulting for daily operations. • Acquire skills to support high-impact research throughout changes in social, economic, and political landscapes. • Manage and respond to project-related emails. • Prepare, maintain and update website materials. • Attend project meetings. • Brainstorm new ideas to grow the business. Show less

• Lead a team of 15-20 inbound call center agents. • Monitor phone calls, conduct side-by-side coaching and provide real-time feedback, motivation and recognition to team members• Regular monitoring, motivating, recognizing and coaching to team members based on their key performance indicators (KPI’s)• Create a culture and environment of energy by implementing contests, recognizing staff, and maximizing employee potential. • Process paycard payments. • Complete… Show more • Lead a team of 15-20 inbound call center agents. • Monitor phone calls, conduct side-by-side coaching and provide real-time feedback, motivation and recognition to team members• Regular monitoring, motivating, recognizing and coaching to team members based on their key performance indicators (KPI’s)• Create a culture and environment of energy by implementing contests, recognizing staff, and maximizing employee potential. • Process paycard payments. • Complete paperwork.• Handle complaints (from both staff and customers).• Prepare warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.• Generate and share comprehensive and detailed reports about team performance.• Report to operations manager when required.• Perform other duties commensurate with that role. Show less

• Support team manager and performs management duties.• Manage the flow of a day-to-day operations.• Complete paperwork.• Handle complaints (from both staff and customers).• Monitor the team’s performance.• Provide encouragement to team members, including communicating team goals and identifying areas of development.• Provide continuous evaluations of processes and procedures and coaching to each team member. • Coach and help develop team members based on their… Show more • Support team manager and performs management duties.• Manage the flow of a day-to-day operations.• Complete paperwork.• Handle complaints (from both staff and customers).• Monitor the team’s performance.• Provide encouragement to team members, including communicating team goals and identifying areas of development.• Provide continuous evaluations of processes and procedures and coaching to each team member. • Coach and help develop team members based on their performance.• Prepare warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.• Generate and share comprehensive and detailed reports about team performance.• Report to team leader / operations manager when required. Show less

The Puerto Rico Commonwealth Office in the Dominican Republic is responsible for promoting trade between the Dominican Republic and Puerto Rico.This office's mission is to represent the government and the people of Puerto Rico with dignity before the Dominican Republic, fostering increasingly solid and close relations between both nations, supporting Puerto Ricans residing in the Quisqueyana Homeland and serving as a link between Puerto Rico, Dominican Republic and international… Show more The Puerto Rico Commonwealth Office in the Dominican Republic is responsible for promoting trade between the Dominican Republic and Puerto Rico.This office's mission is to represent the government and the people of Puerto Rico with dignity before the Dominican Republic, fostering increasingly solid and close relations between both nations, supporting Puerto Ricans residing in the Quisqueyana Homeland and serving as a link between Puerto Rico, Dominican Republic and international missions accredited to the Dominican government, for a more robust regional and international cooperation.During the position as an intern, some assigned duties were:- Conducting market studies for potential Puerto Rican entrepreneurs seeking to invest in the country, as well as updating the contacts to be able to make appointments with them.- Analysis of the fluctuations of certain markets in the Dominican Republic.- Creation of an agenda for Puerto Rican businessmen who come to the country to carry out negotiations.Arrange meetings between Puerto Rican and Dominican businessmen. Show less

• Listen and respond to customers’ needs and concerns via phone.• Handle and resolve customer complaints.• Provide quality service and support in a variety of areas including, but not limited to: billing, placing orders, troubleshooting and cancellations.• Provide information about products and services• Review or make changes to customer accounts• Record details of customer interactions and transactions• Research answers or solutions as needed.