Co-owner and Chief Information Officer for Data Tech Cafe. My responsibilities include managing all aspects of the business, with a primary focus on technology and operations. This includes developing strategies and roadmaps for both Data Tech Cafe as well as our clients. From an operations perspective, providing management and oversight over Help Desk, Project Management, Procurement, and Dispatch operations for the organization including management of a remote workforce as well as budget management and forecasting. Together we built a Managed IT Service Provider with nearly 3M in revenue.Experience:-Built and lead service desk, procurement, field services, purchasing/distribution, and consulting teams.-Provided operational leadership for the organization (as high as 25 employees) from a technology perspective, including the implementation of ticketing, time management, reporting, automation, documentation, and customer feedback tools.-Development of employees from entry level to architectural roles, including training and development for career growth outside of our organization.-Developed metric reporting for KPI management including progress towards goal achievement and benchmarking.-Evaluated and rolled out infrastructure solutions from multiple vendors for things like cybersecurity, antivirus and endpoint protection, virtualization (private cloud as well as Azure), and network management.-Lead multiple projects including Office 365 migrations, NIST 800-171 certifications, network service upgrades, and more.-Managed clients across multiple verticals including legal, advertising, manufacturing, retail, financial, and government entities.-Worked closely with finance teams to understand and work within budgetary constraints and used outsourced solutions when appropriate, ensuring our high customer service demands were not compromised.-Collaborated with peers across the country to create a network of partners to provide services nationwide.

Part of Microsoft Consulting Services, providing design and implementation services for Microsoft Technology, specializing in Active Directory, Exchange, PowerShell, Lync, Office 365, Azure, Forefront Identity Manager (FIM).Experience:-Provide enterprise design and implementation plans to customers with a focus around enterprise messaging platforms such as Exchange 2007, Exchange 2010, and Exchange Online services.-Worked with both public sector and private organizations.-Collaborated with internal peer groups to gain feedback on organizational culture and worked to promote a positive culture workplace.-As part of the Microsoft Consulting Services (MCS) arm of the organization, regular communication and collaboration was facilitated between the sales and services areas of the organization including insight to these teams for potential opportunities within client organizations.-Contributed to regional awards for exceeding consulting sales and delivery goals.-Work as a liaison between small, medium, and large businesses and Microsoft to forge partnerships and help these customers reach their technology goals.-Clients included the State of Michigan, Ford Motor Company, Tennessee Department of Transportation, and the University of Mississippi Medical Center.-Develop extensive documentation around both technical and process-oriented tasks, as well as documentation tailored toward the non-technical audiences.-Participation in multiple internal communities with the organization for knowledge sharing, process documentation, and collaboration.-Lead large migrations (up to 62,000 users) from on premises infrastructure to Office 365.-Worked with product groups to identity and remediate issues for both my clients and clients worldwide.-Extensive use of PowerShell for automation of tasks, including migration techniques.-Experience with Forefront Identity Management for synchronization across multiple Active Directory forests.

Lead Systems Engineer supporting Infrastructure Services for over 140,000 users. Specializing in Active Directory, PowerShell, VB Script, DNS, DHCP, WINS, Exchange, Live Communication Server, and Threat Management Gateway.Experience:-Support of Exchange environment, consisting of 42 Exchange servers serving 88,000 customers and 65TB of data using Exchange 2003 and Windows 2003 in Michigan, Hong Kong, Shanghai, and Seoul. -Planning and design of an Exchange 2007 migration including mailbox, CAS, and Hub Transport servers. Also included in this was an overall review of storage needs as it pertains to the introduction of 64-bit hardware/OS and changing capacity needs.-Experience with storage design and layout for Exchange 2003 and 2007.-Implemented ISA 2006 to combine separate OWA environments, reducing hardware and licensing expenses and provided external access for Windows Mobile devices.-Design and support of an Active Directory environment including Active Directory integrated DNS, Group Policy, and Site topology consisting of two forests and 3 child domains.-DNS Architecture and redesign for internal DNS routing for over 7,000 zones as well as hosted DNS services for public facing zones. This included the introduction of a highly available solution based out of two separate locations.-Disaster Recovery planning for Active Directory, DNS, WINS, and DHCP between to failover locations and on offline facility.-Performing regular analysis and research of anomalies-Supply Tier 3 support for the organization-Mentoring and training team members within their disciplines on established methods, standards, and technologies-Proficient in VB Scripting for various tasks including health checks, inventory requests, DNS tasks, and server configuration changes/updates. Also included in this is the integration of custom scripting within Microsoft Operations Manager (MOM) and Systems Center Operations Manager (SCOM).

Senior Infrastructure Engineer responsible for all core infrastructure services as well as mentoring, design, and project implementation. Specializing in Active Directory, DNS, DHCP, Exchange, and CitrixExperience:-Lead engineer of Exchange environment, consisting of 16 Exchange servers serving 14,000 customers, including a 7 node SAN attached cluster using Exchange 2003 and Windows 2003. Experience with storage design and layout for Exchange as well as capacity planning, including migration of data from a CX700 Clariion to a DMX SAN.-Lead engineer of Active Directory environment including Active Directory integrated DNS, Group Policy, and Site topology consisting of a single forest and 2 child domains, managing over 40 sites and 50 domain controllers, and also 2 separate forests for a production and staging DMZ with trust relationships.-Experienced with VMWare 3.x using VMotion technology, with over 300 Virtual Servers on 30 hosts.-Extensive documentation duties including the Disaster Recovery planning for several core infrastructure applications and environments.-Initiative-taking work with the architecture team offering ideas, help, resources and building commonality of purpose.-Identifying technical opportunities for improvement of the systems deployed within the environment-Performing regular analysis and research of anomalies-Supply Tier 3 support for the organization-Extensive work done with all other groups in the IS/IT organization including WAN, DBA, and Field Services for project design and implementation. This work includes infrastructure architecture, design, and installation. -Implementation of a patch management solution using Windows Software Update Services (WSUS)-Mentoring and training team members within their disciplines on established methods, standards, and technologies

Started the in-house Information Systems department, managing team of 2 full time employees. In addition to providing end user support, I met with senior leadership on a weekly basis to build and execute roadmaps for the environment including planned growth.Experience:-Responsible for asset procurement, capacity planning, and light budgeting for hardware and software needs-Vendor relationship management for phone, data, hardware, and software needs including account setup and invoice management-Migrated core infrastructure from Novell to Windows NT 4.0-Migrated entire corporate office from 10Mbs to 100Mbs Fast Ethernet-Maintained Windows NT Terminal Server with Citrix MetaFrame 1.8 for remote office communications-Administration for systems access and security in Novell and Windows-Maintained Telrad Phone system, setting up users, moving extensions, and setting up voicemail

Help Desk Administrator:Handled support calls for 3500 users, supporting mortgage application, printing, application, and OS supportNetwork Administrator/Field Administrator:Provided desktop support for end users, including office setup and takedown of network connectivity and PC deploymentEmail supportNovel Network support 3.xSenior Network AdministratorDGUX support Project implementationExperience:-Administration of systems access and security in Unix, Novell, and Windows NT-Repair and troubleshooting of file server hardware/software components-Installation and configuration of networked PC’s and peripherals-Troubleshooting of PC and data communication problems-Performing daily and routine network maintenance