Helping businesses navigate the complex world of cybersecurity and compliance. With a deep understanding of industry regulations and standards, I am able to assess and mitigate risks, implement robust security controls, and maintain comprehensive compliance.My expertise includes conducting risk assessments, creating security policies, standard operating procedures, managing security incidents, and providing cybersecurity awareness training to employees. I am well-versed in industry frameworks such as NIST, ISO, and CIS, and have a proven track record of helping organizations achieve and maintain compliance with regulations such as SOX, HIPAA, and PCI.In addition to my technical skills, I possess strong communication and project management abilities, which enable me to work effectively with stakeholders across all levels of an organization. Whether working on a small-scale project or a large-scale transformation initiative, I am committed to delivering value and ensuring clients are well-protected against cyber threats and compliance risks.

I was chosen to co-manage the company's Cybersecurity division with Infracore's Chief Operating Officer. My role included writing standard operating procedures for evidence collection, writing detailed security audit reports, and meeting with clients to go over findings of the audit. I've worked with multiple clients involved with HIPPA compliance. I center my findings around CIS Benchmarks and ITIL practices when providing recommendations to clients.On top of the responsibilities of Infracore's Cybersecurity, I was brought in as a fractional IT Production Manager to prioritize the deployment of new Lab Information Software, standardize the IT Service Management System, deploy monitoring solutions, as well as write and implement standard operating procedures on incident, problem, and change management.

As an IT Manager, I was responsible for managing the overall IT infrastructure and resources of the multiple clients. I worked with various stakeholders, including the CEO, Board of Directors, Controller, Quality, and Site Managers, to ensure the IT department is aligned with the company's goals and objectives. My objective as an IT manager for my clients have been to smoothly transition legacy products into cloud services.My most recent client, I managed a $1.5 million budget and improved service uptime while decreasing overall IT spending for the last three years in a row. I also oversaw various-sized IT teams; including hiring, separations, promotions, and performance reviews.I deployed new cloud infrastructure to improve productivity and collaboration within the organization. I set up and managed Atlasssian JIRA Projects, Confluence spaces, Status page alerting, JIRA Service Management, and Access. I also managed Salesforce customer tenant, accounts, licensing, permission sets, profiles, and roles. I led the transitions from stand-alone on-premise systems to cloud services OneDrive, Teams, and RingCentral. To reduce IT involvement in day-to-day tasks, I deployed a knowledge base for employees to self-resolve issues. I also built out IT documentation for processes, services, and setup.I oversaw various projects involved implementing new technologies and improving existing systems. For example, I replaced all unsupported Cisco ASAs, HP Procurve switches, and Cisco APs with Meraki MX/MS/MR devices. These improvements increased the reliability and performance of the network infrastructure.I led the deployment of various other projects such Single Sign-On business applications through a CASB solution, migrated P2V in Microsoft Azure, and set up visitor check-in systems for multiple client sites to monitor visitor access, health status, and effectively communicate emergencies, and deployed a RMM solution to corporate computers, servers, and network devices.

As an Enterprise Solutions Specialist, I was responsible for managing and maintaining the organization's enterprise software applications and systems. In addition to my core responsibilities, I was involved in several IT projects and initiatives, including:One of my major projects involved migrating 300TB of active medical data to AWS S3 using AWS Snowball. I also set up a new on-premises file server to manage the AWS data and share it between employees following the principle of least privilege.I co-led multiple Office 365 migrations for medium to enterprise businesses. I performed the cutover from Exchange to Exchange Online, assigned licensing, installed the cloud office suite, communicating changes to employees, and provided support to ensure a smooth transition to the new platform.I managed the security and access controls for enterprise systems and created and managed user accounts and permissions, ensuring users had the appropriate access rights for their roles.I monitored the performance of enterprise systems and identified areas where improvements could be made. I also implemented upgrades and patches to enterprise systems to ensure they were running on the latest versions and any security vulnerabilities were addressed.I collaborated with other IT professionals to identify and implement solutions to improve the efficiency and effectiveness of enterprise systems. I researched new technologies and trends in the industry to stay up-to-date with the latest advancements and to identify opportunities for improvement.

As an IT Specialist, I was responsible for maintaining the organization's IT infrastructure, including hardware, software, and network systems. I also provided technical support to end-users to ensure smooth operations.I installed and maintained hardware and software, including desktops, laptops, servers, and printers. I also monitored the organization's network systems, including LAN, WAN, and wireless networks, to ensure high availability and performance.I conducted routine maintenance on computer systems, including software updates, antivirus scans, and backups. I also resolved technical issues that end-users encountered, including hardware and software problems, network connectivity issues, and other IT-related concerns.I collaborated with other IT professionals to identify and implement IT solutions to improve efficiency, security, and performance. I researched new technologies and trends in the industry to stay up-to-date with the latest advancements and to identify opportunities for improvement.I was responsible for managing user accounts and permissions, including creating new accounts, assigning access rights, and managing user passwords. I also ensured that all IT-related documentation, including procedures, user manuals, and technical documentation was up-to-date.I conducted user training sessions to promote awareness and understanding of the organization's IT policies and best practices. I also worked with third-party vendors to obtain quotes for hardware and software, and to ensure that all vendor relationships were managed effectively.As an IT Specialist, I was also responsible for implementing security measures to protect the organization's data, including managing antivirus software, and intrusion detection systems. I also managed backup and restore procedures to ensure business continuity in the event of a system failure.

As a Technical Account Manager, I provided technical support and strategy for managed services clients in a 24/7/365 environment. I was accountable for the overall technical ownership of clients, ensuring and coordinating client issue resolution in accordance with Service Level Targets. I acted as a senior technical resource for client issue/problem escalation in the managed services department, and participated in problem and incident management activities where necessary.I assessed and understood the technical needs of clients, and ensured the successful management of client server and desktop agent counts. I was responsible for the managed services clients’ infrastructure and server maintenance, including the development of a technical strategy for ongoing management in accordance with the client’s business goals. I mentored and supervised the daily activities of Field Engineer staff, and provided feedback to them in accordance with company and departmental policies.I performed technology project services as well as T&M work (non-project) for assigned clients, and was accountable for ensuring documentation management for clients. I periodically traveled to clients' sites to address technical needs or concerns.I administered LAN/WAN, Exchange and Active Directory, virtual machines, and Office 365 tenants. I demonstrated success using ticket systems to document client issues and communication.In terms of supervisory skills, I provided technical and professional mentorship to clients and colleagues. I provided honest, constructive feedback leading to future projects and conversations about upcoming changes.I worked on several projects, including a domain transfer to a new registrar, setting up and implementing a Cisco LAN Controller with access points, and presenting to 20+ college faculty staff regarding new classroom technology installed.