Sarah (Sally) Mccabe Email & Phone Number

Greater New York City Area

Greater New York City Area

Leveraged 15 years of experience to launch and lead EMS billing and collections department processing $36 million in annual gross billings. Coach department team to improve daily operations; provide regular performance feedback and make recommendations for professional development or promotions. Develop and deliver tailored compliance and financial training programs.Managed EMS Call Center with over 300,000 incoming calls and 100,000 requests for transport annually. Partnered with… Show more Leveraged 15 years of experience to launch and lead EMS billing and collections department processing $36 million in annual gross billings. Coach department team to improve daily operations; provide regular performance feedback and make recommendations for professional development or promotions. Develop and deliver tailored compliance and financial training programs.Managed EMS Call Center with over 300,000 incoming calls and 100,000 requests for transport annually. Partnered with social workers and Hospital Physician Access Transfer Center across 6 campuses to facilitate efficient patient transport. Assess potential financial and compliance risks, and implement controls to mitigate risks. Led EMS Quality and Patient Safety, EMS Review, and Steering committees; drive department performance analysis and identification of best practices and growth opportunities. Oversaw EMS Division of Training and delivered American Heart Association training for more than 8,000 physicians, nurses, and EMS professionals annually.* Spearheaded automation of data entry and billing which increased collections by 200% in first year, by 500% over 6 years, and by 800% over 10 years.* Reduced Comprehensive Error Rate from 87.4% to 2.49% in first year which eliminated 100% focused claim review by Medicare contractor.* Oversaw custom implementation of integrated computer dispatch system which improved response time by 48.8%.* Laid foundation for accreditation as National Academy of Emergency Dispatch Center of Excellence; 95% of staff completed individual certification.* Led transportation integration project which tripled call center volume, reduced staffing by 50%, and reduced complaint volume by 75%.* Instituted department employee recognition program and boosted staff retention, reducing voluntary turnover from 60% to 8.3% over 3 years.* Consistently achieved employee satisfaction scores between 95% and 100% over 12 years. Show less

Tasked to analyze compliance risks and implement safeguards to effectively address control gaps. Produced organization-specific compliance plan, trained managers and other key stakeholders, and enforced compliance requirements. Acted as main contact for external audit agencies including Medicare, Medicaid, New York City Department of Social Services, and other third party payers. Hired, trained, and supervised personnel in union environment; provided goal-oriented performance… Show more Tasked to analyze compliance risks and implement safeguards to effectively address control gaps. Produced organization-specific compliance plan, trained managers and other key stakeholders, and enforced compliance requirements. Acted as main contact for external audit agencies including Medicare, Medicaid, New York City Department of Social Services, and other third party payers. Hired, trained, and supervised personnel in union environment; provided goal-oriented performance evaluations and initiated personnel actions.* Led project to implement and customize automated dispatch and billing system to manage 100,000 transports annually* Overhauled registration, billing, and collection process which increased collections 86% and decreased personnel needs by 40% over 2 years.* Established payroll incentives which increased productivity by 29%. Show less