Shatoya Mcknight Email & Phone Number

United States

Grand Prairie, Texas, United States

United States

United States

Sorting packages based on location. Loading trailers for outbound deliveries

Arlington, Texas

• Manage different priorities within Complaint Tracking, Social Media, and VoC daily
• In-depth knowledge of GM Financial operations, policies, and proceduresLiaison with internal and external customers including branch team members and dealers
• Responsible for providing “Best In Class” service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer.
• Assist with job shadowing sessions
• Review and resolve consumer complaints submitted internally and online by assessing individual situations
• Document and update complaint related information in the system of record

Dallas, TX

• Created new and/or update existing room type and rate plan, rate plan linkage, rate acquisition, pricing model changes
• Created and managed promotions for all Expedia POS
• Educated partners on advanced self service functions
• Responded to critical & complex partner issues, while providing fast and accurate solutions
• Provided assistance to peers and members of leadership
• Partnered with General Market Managers for mutual partner satisfaction

Dallas, TX

• Actively sought cost saving measures to ensure optimal use of team and department budget
• Collaborated with leadership on training, processes, and procedures to improve relationships between multiple divisions and sites to ensure a streamlined and consistent morale and culture
• Managed multiple projects in all stages through planning, development, and implementation
• Maintained agent tool requests; working with leadership and cross-site administrators to ensure consistent processes while increasing efficiency
• Inventory, order and maintain supplies for department
• Coordinated and scheduled conference rooms

Dallas, TX

• Contract worker for Expedia, Inc..
• Lodging Partner Associate I
• Assists hotels with invoices, credit card payments, and inventory close outs.
• Relocate guests of hotel overbooking or hotels who are no longer partners with Expedia/Hotels.com.

Irving, Texas

• Received inbound calls from members inquiring about their Medicare D prescription drug plan
• Assisted with retail pharmacy claims, submit mail order refill request, and process payments for mail order invoices, route calls to the appropriate departments
• Explained Medco Medicare PDP and Coventry Medicare PDP and the different stages of Medicare D with potential members prior to and during Medicare Open Enrollment season
• Assisted current enrollees in the Medicare D plans with plan changes, advise them of what stage they have reached
• Trained in Fraud Waste and Abuse procedures, Medicare grievance process and HIPPA Laws

Business Administration And Management, General

Accounting And Finance

Computer And Information Sciences And Support Services

High School Diploma, Basic