Susan Mcdougall Dackow Email & Phone Number

Greater New York City Area

Teach intensive integrated skills in Business English to international professionals and students. Instruct adult students in all facets of language learning, including listening, speaking, pronunciation and grammar.

Provide one-on-one or small-group consulting sessions designed to meet specific Business English language goals. Sessions are customized to focus on individual communication needs and to maximize learning. Instruction emphasizes improving speaking, listening, reading and writing in ways that are immediately useful in a real-world setting. Lessons focus on practical skills:​Email CommunicationPresentationsMeetings and Teamwork Telephone CommunicationNetworking and Small TalkConversation and Impromptu SpeakingNegotiation Report Writing

Summit, New Jersey

Teach English to a diverse group of high intermediate adult students. Prepare and conduct a range of lessons to build skills in speaking, writing, reading and listening. Create reading and listening comprehension activities using TED talks, graded readers, short stories, news articles, and novels. Adapt materials to teach students the strategies and language used to express agreement and disagreement. Develop activities to teach idioms and collocations. Created lessons in Quizlet to reinforce classroom learning. Design lessons to address specific communicative needs, including speaking with a doctor or a teacher, ordering in a restaurant, making complaints, and conducting business on the telephone.

New York, Ny

Co-taught a group of twelve Intermediate students from ten different countries as part of the on-site practicum of the TESOL certificate program at Columbia University. Prepared and executed themed lesson plans each week. Created communicative and task-based learning activities for students. Utilized technology to execute lessons and activities. Adapted textbook materials to reinforce grammar and language points from the unit. Facilitated individual, pair, and small group activities.

Summit, Nj

Developed new client relationships and maintained client accounts in the financial services industry for Cactus River's boutique IT recruiting business. Worked with clients to identify project management, development and Agile needs. Located and screened qualified candidates, and managed the interviewing and hiring process. Regularly communicated with clients and consultants to ensure ongoing and successful partnerships. As a consultant, led data analysis and mapping of a data warehouse implementation for an asset management firm. Worked closely with business and IT leads to evaluate reporting requirements and characterize the data. The data warehouse will be used for developing the analytics and reports driving investment decisions.

New York, New York

Project manager for a 12 month, large-scale project to develop a new release of the graduate Test Prep website. Tracked efforts of internal and external resources, including design, marketing, web production, development and testing. Developed work breakdown structures, coordinated simultaneous work streams, identified deliverables and resources, and maintained overall project schedules for 7 graduate community websites included in the release. Tracked plan and communicated regularly with project sponsors, scrum master and accountable groups.

Greater New York City Area

Acted in a series of part-time management and marketing roles for the Borough of New Providence and The Farm at Green Village. Specifically: • Created and improved recreational programs for teens in the Borough of New Providence. Increased overall teen participation in Borough activities by over 60% within one year. • Evaluated non-athletic recreational programming in the Borough of New Providence. Identified underserved constituencies and wrote recommendations for the Borough’s Master Plan. • Designed and developed a series of large display signs for The Farm at Green Village. -• • Managed production of the bonus bucks and loyal customer card promotional programs.

Greater New York City Area

Managed a product marketing strategy designed to meet Nasdaq’s corporate objectives and maintain its competitiveness as a securities market provider. Analyzed new product/market opportunities, developed new product plans, managed plan implementation and monitored performance against strategic goals. Specifically:• Developed and launched NasdaqTrader.com using a broad group of in-house and contract resources across three major locations. • Prepared and presented a plan to Nasdaq’s Board of Directors to expand Market Services’ Internet team. Won Board approval to grow the team and increase Nasdaq’s web presence.• Managed the promotion and advertising of all web-based services. Coordinated all Internet initiatives within Market Services. • Managed Nasdaq’s OTC Bulletin Board product, including conducting market research, and developing and executing marketing and promotional plans to accomplish its marketing goals. • Worked with equity traders and regulatory, legal and technical staff on the OTC Bulletin Board Committee to develop and launch rules and enhancements to meet strategic goals. • Oversaw development of functional plans required to implement the Consolidated Order File project, including marketing, financial, customer service, regulatory, operational and legal plans.

Washington D.C. Metro Area

• Piloted the product management process and established a marketing approach to product development with the OTC Bulletin Board. • Responsible for managing the OTC Bulletin Board market and all facets of its product life cycle. • With technical team lead, jointly produced a corporate product management process and the strategic, marketing and technology plans associated with it. • Developed research and promotional plans and budgets for trading service products.

Washington D.C. Metro Area

• Hired as the first product manager in the newly formed marketing department to pilot and help establish a product management process for developing trading products and services. • Formalized a market analysis process using the OTC Bulletin Board as the pilot.• Developed the OTC Bulletin Board product into a discrete marketplace for unlisted securities. • Created market forecasts and pricing alternatives for all trading products.

Greater Pittsburgh Area

Recommended, implemented and monitored strategies to increase Mobay’s participation as a supplier to the furniture industry. Created short and long-term strategies to increase penetration of three Mobay product lines in the furniture market. Coordinated product development, technical service, sales and manufacturing to satisfy ongoing customer requirements and to implement market development strategies. Organized Mobay’s participation in trade shows and prepared press releases to increase product awareness.

Greater Pittsburgh Area

Completed project assignments from members of the Executive Committee, Planning and Business Development and Corporate Marketing. Assignments involved designing studies, performing business analysis and market research, writing reports and corporate policies and presenting study results to executive management. Achievements included creating a framework to assess Mobay’s new product development activity. This framework was adopted by Divisional and Executive management to monitor product development efforts within and across Mobay’s seven divisions. Results of the study were presented throughout Mobay Corporation and to Mobay’s International Board.

Tesol Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Master Of Business Administration (M.B.A.), Marketing

Bachelor'S Degree, Public Policy & Management And French