• Manage portfolio of new and existing key customers • Use Miller Heimen sales techniques to sell on value of service. • Hit quarterly sales and margin targets.Manage sales and margin for a portfolio of around 60 new and existing customers across West and North Yorkshire with and annual spend of between £120k and £2.5m. Work with a mixture of customers from reactive maintenance and installation to planned new build housing contractors and one off domestic installers. Manage… Show more • Manage portfolio of new and existing key customers • Use Miller Heimen sales techniques to sell on value of service. • Hit quarterly sales and margin targets.Manage sales and margin for a portfolio of around 60 new and existing customers across West and North Yorkshire with and annual spend of between £120k and £2.5m. Work with a mixture of customers from reactive maintenance and installation to planned new build housing contractors and one off domestic installers. Manage pipeline to drive sales growth leveraging excellent customer service to sell on value not price. Hit sales and margin target for first two quarters adding over £1m to sales line in H1 of financial year. Show less

• Drive electronic sales number and new customer adoption across Wolseley. • Hit quarterly targets of circa £11m growing at 31% YOY • Retain and grow existing customers, to win new customers through digital solutions.Sell Wolseley's eBusiness offering of eCommerce, system to system software integration and APIs into customers ERP systems including MS Dynamics, SAP, Sage and TotalMobile. Document customers process and business needs but challenge existing ways of working to… Show more • Drive electronic sales number and new customer adoption across Wolseley. • Hit quarterly targets of circa £11m growing at 31% YOY • Retain and grow existing customers, to win new customers through digital solutions.Sell Wolseley's eBusiness offering of eCommerce, system to system software integration and APIs into customers ERP systems including MS Dynamics, SAP, Sage and TotalMobile. Document customers process and business needs but challenge existing ways of working to drive eBusiness sales that add value to the customer. Engage with the field based sales team to identify customers through analytical insight, industry knowledge and poor internal processes. Understand the customers process though data analysis, speaking with internal teams and phone interviews with the customer. Challenge process and present a solution to senior business leaders and IT partners through face to face meetings that would make their business more efficient, making Wolseley the easiest merchant to do business with and making the customer 'stickier' to Wolseley. Work with key business stakeholders and internal teams in IT, sales, operations and implementation to deliver on what was proposed on time to the customers satisfaction. Manage ongoing relationship with the customer, making sure they are kept up-to date with any new developments that would be of benefit to their business, providing user training and reporting on adoption. Continue to be the customers point of contact for any issues or requirements. Monitor sales and report on usage back to the customer and the business. Work with team members to define our offering to customers and then the benefits that would bring to our customer then deliver to market. Working to challenging sales targets and new customer numbers. Hit quarterly sales targets of £11m growing at 31% year on year. Converting over 40 new customer to digital ways of working in 2018 Show less

Grew eCommerce adoption within Wolseley branch customers, working with branch teams to supportunderstanding of requirements ranging from registration, login, usage, trial orders, and habit orders.Championing eCommerce within branches taking feedback from branches and customer and rolling into eCommerce road map. Used examples where branch service may be falling down where eCommerce can help branch and the customer. Developed 'online toolkit' with how to guides, FAQ's and… Show more Grew eCommerce adoption within Wolseley branch customers, working with branch teams to supportunderstanding of requirements ranging from registration, login, usage, trial orders, and habit orders.Championing eCommerce within branches taking feedback from branches and customer and rolling into eCommerce road map. Used examples where branch service may be falling down where eCommerce can help branch and the customer. Developed 'online toolkit' with how to guides, FAQ's and online benefits page. Direct customer contact including face to face visits through branch manager leads and cold calling customers who have made 1st time logins or purchases and with high website usage but no sales.Working to a target percent of customers, registered, logged in and purchasing through the website. Made eCommerce business usual across the north, out performed senior Business Development Managers on sales and new customer numbers. Show less

Managed all aspects of a Plumbing and Heating business. Put the customer at the forefront of everything we do to Increased sales and margin. Manage and train team members. Put processes in place for stock management, over the counter sales and health and safety. Provide best customer service in our town that would win us new business and build lasting relationships to provide value to our customers. Hit sales targets in every FY from 2008 to 2014