• Account Management, Account Growth, Customer Satisfaction• Delivery, escalation management, SLA/KPI’s and CSAT for key accounts in manufacturing vertical • Planning and executing transition and transformation strategies to increase offshore percentage• Revenue growth and Cost reduction to improve end to end project margins • Implementation of ITIL based delivery model for Application support and maintenance • Continuous improvement, Innovation, Automation & Robotics • Proactive proposals, Account mining and Account growth plans

• Handpicked for the role of Client services manager to lead and build a sustainable delivery and governance framework, Account growth and management strategy for 2 key accounts in the US (Mosaic and Tyco). • Led a team comprising of managers, technical professionals and functional specialists for the execution of key engagements with multinational companies in an onsite offshore delivery model. • Focused on service strategy, transition, operations, process improvement, process management, team building, training, hiring and client relationship management. • Program managed a multiyear, multi-location, multimillion dollar SAP rollout program.• Facilitated a comprehensive organization change management program. • Successfully delivered consistent year on year revenue growth resulting in account revenue of $14.5 million in 2012 from $1.8 million in 2008.• Recognised for consistently receiving high customer satisfaction ratings in the range of 4.5 – 5.0 on a scale of 5 for all the projects.• Managed multiple small and large engagements supporting implementation of Baan ERP.• Supported pre-sales activities for Baan practice resulting in adding new customer logos in USA and Europe like Mettler Toledo, Huber & Suhner and Cytec Engineered Materials.

A senior member of corporate data center staff supporting manufacturing sites worldwide. As an ERP Analyst was responsible for support and delivery of various projects around the Baan ERP systems used by manufacturing sites worldwide.

Member of SE technologies ERP consulting group successfully executed multiple ERP implementation projects for large manufacturing companies based in North America.

Responsible for marketing and supporting Microsoft and Corel products through Datapro’s nationwide sales and distribution channel in India.