Client Services Manager
Tampa/St. Petersburg, Florida Area
• Handpicked for the role of Client services manager to lead and build a sustainable delivery and governance framework, Account growth and management strategy for 2 key accounts in the US (Mosaic and Tyco). • Led a team comprising of managers, technical professionals and functional specialists for the execution of key engagements with multinational companies in an onsite offshore delivery model. • Focused on service strategy, transition, operations, process improvement, process management, team building, training, hiring and client relationship management. • Program managed a multiyear, multi-location, multimillion dollar SAP rollout program.• Facilitated a comprehensive organization change management program. • Successfully delivered consistent year on year revenue growth resulting in account revenue of $14.5 million in 2012 from $1.8 million in 2008.• Recognised for consistently receiving high customer satisfaction ratings in the range of 4.5 – 5.0 on a scale of 5 for all the projects.• Managed multiple small and large engagements supporting implementation of Baan ERP.• Supported pre-sales activities for Baan practice resulting in adding new customer logos in USA and Europe like Mettler Toledo, Huber & Suhner and Cytec Engineered Materials.
