Steven Dixon Email and Phone Number

Selected to lead the nationwide launch of a cutting-edge telehealth practice, overseeing the entire lifecycle from initial concept through to successful implementation and ongoing management. Created business entity and established foreign qualifications in 46 states with strict adherence to Corporate Practice of Medicine laws. Serve as Chief Operations Officer and Clinical Officer with a proven track record integrating innovative technologies with clinical best practices to improve access to care, streamline operations, and enhance patient outcomes. Collaborative leader of a carefully curated team of 24 highly skilled clinicians, seasoned practice administrator, and Director of New Business Implementation. Current Net Promoter Score (NPS) = 82.Established measurement-based care practices using evidenced-based modalities resulting in ~75% of patients experiencing improvement within ~5 sessions. Implemented EHR and practice management system resulting in 98% patient agreement that appointments are offered that are timely and align with patient schedules. ~50 % of appointments are scheduled within 7 days and 16% scheduled within 24 hours.Practice has completed ~36k successful sessions LTD with an annual revenue of $1.5M.Significantly improved clinician productivity and reduction of missed appointments through advanced supervision, peer mentoring, and annual clinical development goals.Leader of Magellan Healthcare’s Psychiatric Collaborative Care product, integrating medical and behavioral care for defined patient populations.

Implementation, go-live, and operational leadership of Magellan Health’s Behavioral Health Medicaid and Medicare integrated care model in strategic partnership with large managed care customer. Account executive responsible for overall performance, P&L, cost of care, care coordination, utilization management, human resources, network development and credentialing, quality, compliance, and outcome initiatives. Total membership ~115k. Exceeded financial goals as YTD gross margin and administrative expenses are significantly favorable to plan.Launched a regionalized care coordination and transitions of care model resulting in decrease in 30-day readmission rates and average length of stay (ALOS). Executed targeted cost of care initiatives, developed in collaboration with the customer, yielding ~$5.8m in savings YTD.Significantly decreased missed service authorization turnaround times by 70% YTD by implementing operational efficiencies and a redesigned staffing structure. Implemented a suicide prevention strategy that uses predictive analytics and proactive identification to risk-stratify suicidal behaviors to inform member-engagement.

Provide expert psycho-educational assessment to children, adults, and the university student population. Provide highly complex diagnostic evaluations and psychological assessments as well as evidenced-based psychotherapy.

Provide expert psycho-educational assessment to children, adults, and the university student population. Academic consultation to students, faculty, administrators, and employers on study skills, learning needs, instructional design, and individualized ADA-based disability accommodations. Provide highly complex diagnostic evaluations and psychological assessments as well as evidenced-based psychotherapy. Expert skills in individual, couples, and group psychotherapy to a diverse multi-cultural clientele. Specialized experience in strategic planning for individuals, personal coaching, and creative problem solving.In depth knowledge of issues pertaining to work/life balance, stress management, and productivity.Extensive experience in consultation on improving performance and productivity of adults with Attention Deficit Hyperactivity Disorder.

Greenfield implementation and operational oversight of United Healthcare’s integrated Behavioral Health Medicaid and Medicare business in Virginia. Responsible for overall performance, affordability, clinical operations, network management, quality and outcome initiatives, and relationship management supporting the United Healthcare Community Plan of Virginia. Total membership ~155k. Stood-up a hybrid utilization management system improving correct level of care, provider satisfaction, and resulting in ~$3m in benefit expense savings.Executed targeted affordability agenda, developed in collaboration with the customer, yielding ~$10m in savings.Exceeded profit margins resulting in a $22m rebate to customer with several clinical optimization initiatives and a large-scale network optimization project. Facilitated member-centric review of individuals with annual benefit expense >$50k, in order to address gaps in care and improve health outcomes.Championed the development of an online submission portal for pre-certification documentation significantly reducing provider administrative burden and contributing to the increase of the customer’s net promoter score. Led OBH and the customer to consensus on numerous divergences via thoughtful facilitation and open dialogue employing crucial conversation techniques and executive level emotional intelligence.Drove contractual compliance to ensure timely claims payment and remediate overpayments/adjustments by engaging shared-service partners in the creation of prospective automation. Established practice management operations reviewing unusual/excessive provider utilization patterns, delivering provider education, auditing, and supervision of performance improvement plans resulting in ~$1.5 in savings. Launched large-scale denial trend analysis which lead to significant provider contract reviews, configuration corrections, and provider outreach reducing incorrect denials and claim correction projects.

Strategic planning, policy development, and operational oversight of Virginia’s forensic mental health evaluation and treatment system, serving ~15,000 individuals each year who have a mental illness and are involved in the criminal justice system. Services include: facility-based, community-based, and criminal justice-based services, as well as criminal justice diversion and re-entry programs. Supervision of statewide forensic evaluation process insuring procedural compliance and evaluator qualifications; ~3,500 evaluations conducted each year by 169 approved evaluators.Oversight of clinical and administrative management of all individuals found Not Guilty by Reason of Insanity (NGRI) as they progress through Virginia’s graduated release privileging process.Evaluation and monitoring of system performance resulting in implementation and or modification of service systems, administrative initiatives, and negotiation of service performance goals. This includes directing the collection, management, analysis, and reporting of program data. Appropriation and monitoring of state funding to various stakeholder groups to enhance the growth, development, and optimal management of forensic behavioral health services congruent with recognized best practices and evidenced-based service models. Development and implementation of statewide behavioral health/criminal justice and forensic mental health training activities in conjunction with outside contractors.Legislative Review Team member responsible for composing Legislative Action Statements, consulting stakeholder position, developing recommended positions, and communicating with legislators or testifying before committee.

Executive health care administration and strategic planning of a large behavioral health department within a 147-bed community hospital. The department includes a 24-hour assessment and referral unit, a Trauma Informed 40-bed acute psychiatric inpatient unit for adults under voluntary admission and involuntary civil commitment, and a comprehensive outpatient services unit including a partial hospitalization program (PHP) and intensive outpatient program (IOP) for substance use disorders. Overall department net revenue is ~$5.8 million and ~42% facility contribution margin. Successful oversight of design, construction, and expansion of a 24-bed acute psychiatric inpatient unit to a 40-bed unit; increasing year-to-date admissions by ~15%. Recipient of 2015 National Alliance on Mental Illness (NAMI) Central Virginia, Distinguished Community Partner Award.Developed and implemented the Stepping Stones Program; a person-centered inpatient treatment program for individuals with intellectual disabilities experiencing a behavioral health crisis.Created a Primary Care Team nursing model which partners an RN with a mental health tech on each shift for groups of 7 to 10 patients based on census. This model has improved person-centered care, continuity of care between shifts, and milieu safety as evidenced by 38% reduction in seclusion episodes. Establish the Peer Advisory Council to inform operations, treatment, and clinical programming. This has been adopted as a best practice at HCA and is the first of its kind in the organization.Expanded outpatient services, increasing net revenue by ~59%.Developed and implemented the Transcranial Magnetic Stimulation (TMS) service line pilot for HCA.Proven ability in ensuring compliance with The Joint Commission (TJC), The Centers for Medicare and Medicaid Services (CMS), and Department of Behavioral Health and Developmental Services (DBHDS).Supervision and leadership of 86 multi-disciplinary staff.

Oversight, evaluation, and development of a large psychology department at Virginia’s largest state hospital. The patient census is ~300 adults under voluntary or involuntary civil commitment comprised of acute, long-term, and medically fragile populations; individuals on jail transfer status; and individuals acquitted Not Guilty by Reason of Insanity (NGRI). Managed admission process for all patients including individuals on jail transfer status and those acquitted NGRI, significantly reducing or eliminating waiting-lists by instilling a sense of urgency throughout the admissions, assessment, and treatment processes.Supervised psychological services, restoration services, civil commitments, and discharge processes, ensuring that patient care is 100% recovery focused and patient-driven. Reduced unnecessary incarceration through development of various diversion programs, based on the Sequential Intercept Model, allowing for the optimal management of justice involved behavioral health patients. Oversight of forensic training programs, compiled and analyzed data on programs, and used the results to guide policy and practice decisions. Facilitated a hospital-wide culture shift, implementing a Trauma Informed Care approach, reducing the use of seclusion and restraint by 60%. Supervision and leadership of ~27 masters and doctoral level clinicians including: physicians, psychologists, nurses, residents, clinical social workers, rehabilitation counselors, and substance abuse therapists. Administrative supervision of admissions staff and office associates.Director of Clinical Training, Eastern Virginia Medical School (EVMS), Doctoral Internship Inpatient Rotation.

Leadership, budget management, community relations, and continual readiness of a large public mental health center. Consumer census ~6,000 children and adults. Direct care behavioral health services include outpatient mental health and substance abuse treatment, outpatient psychiatric services, and supportive case management services for mental illness and intellectual disabilities.Managed the implementation of electronic health record system compliant with federal regulations.Elimination of wait-lists by transitioning from a community-based to a business-based model.Implemented and operationalized multiple Medicaid and Medicare contracts. Continued CARF reaccreditation and compliance with licensure regulations through internal audit and continual readiness practices. Coordinated forensic evaluations and services for five county jurisdictions.Supervision of ~25 inter-disciplinary staff (MD, psychologists, RN, therapists, support coordinators, substance abuse therapists, office manager and office associates.)Conducted highly complex psychological assessments (forensic, cognitive-intellectual, psycho-educational, prescreens, custody, neuropsychological, and psychological testing.) Expert witness testimony, and consultation to judicial and correctional systems.Highly skilled in evidenced-based psychotherapy to a broad spectrum of psychiatric symptoms using a range of therapeutic modalities. Provided expert therapy to ~ 20 veterans, active duty military, and their families each year, including adjunctive interventions and palliative care. Committee Chair, Family Assessment and Planning Team (FAPT), co-management of an annual budget of ~$6.5million, interpretation and development of policy.DIRECTOR OF CLINICAL TRAINING: APPIC approved Internship Program in Psychology.