Md Rafi S Email & Phone Number

San Francisco, California, Us

Mumbai, Mh, In

Zeta is an innovative mobile wallet and commerce platform that seeks to revolutionizecommerce. The platform will deliver multiple services and applications that will have aremarkable impact in the lives of several millions of users in India.

New York, New York, Us

My responsibilities include: - Prospecting, building a pipeline, moving opportunities through the sales cycle prospering, presenting and discussing solutions with decision makers (with the help of Sales team)- Growing the existing accounts and also Develop new accounts with long term perspective- Acquiring new customers, On-boarding clients, Managing day-day to operations, Delivery, Hiring super stars, Mentoring team membersIn short, I have complete responsibility for the P&L of Hyderabad unit of @Nabler

New York, New York, Us

My responsibilities were: - To generate sales, analyze market trends, analyze client needs, and provide solutions, responsible for the development and performance of all sales activities- Establishing Sales Targets, designing and implementing the Sales Strategies to meet the targets, mapping the Accounts to identify the opportunities and expand the customer base- Explore new opportunities on continuous basis and present business cases to top management- Growing the existing accounts and also Develop new accounts with long term perspective

New York, New York, Us

• Created Project Charter, SOWs, SLAs, SOPs, Quality checklists, Onboarding documents for each project which helped in streamlining operations and eliminating internal inefficiencies• Implemented Project Management tool to manage all the project activities (requirements from client, task prioritization, staff workload, on time delivery, resource utilization etc)• Completely own Quality Control process to ensure delivery of error-free reports to clients as per SLAs• Reviewing ad-hoc reports and provide insights & recommendation to client• Serving as the primary point of contact and First level escalation for the client• Coordinating with different teams in multiple geographic locations (IST, GMT and EST)• Periodically report to client and management on project status - tasks in progress, project priorities, timelines, resource utilization etc.• Managing Team Leads, Senior Analysts and Analysts• Conducting periodic appraisals for the team members• Identifying training requirements for team and mentoring them to move to next level • Forecasting recruitment needs, Interviewing potential analysts and preparing road map for existing team

Dubai, Dubai, Ae

Reports to: Domain Manager / Director - BPD As Business Process Analyst representing Business Process Department, I carried out the below responsibilities:• Documented AS-IS processes using business process engineering principles • Interviewed various internal and external stakeholders ranging from Executive Directors of Dubai Govt., Executives of Dubai Ports, C-level executives of various trade partner companies • Performed data collection and analysis to assess processes performance• Documented inefficiencies or gaps in existing processes and recommend specific changes to effect improved efficiency• Prepared Business Analysis Reports (BAR) which consists of the possible solutions, SWOT analysis of identified solution and High Level design of the proposed solution• Prepared Business Cases and presented to the Invest Review Board for approval of the budgets

Abu Dhabi, Ae

I was the Business Analyst mainly in the CRM domain catering to Remote Banking, Call Center, Retail Service Unit, Credit Card Business Development Group and Card Operations. - Based on the transactions data & customer profile analyzed various trends in the context of offering new services to customers - Played a key role in identifying, designing and developing various Services with the objective of Cost saving and improving TAT in achieving Service Quality- Involved in devising the future strategy and IT roadmap for banking applications

North Canton, Ohio, Us

Diebold is a US-based security systems corporation that is engaged primarily in the sale, manufacture, installation and service of ATMs, electronic and physical security products, voting machines, and software and integrated systems for global financial and commercial markets.I was a functional consultant in the CRM domain catering to service organizations of DieBold.Responsibilities:- Managed production support for Oracle CRM Suite 11.5.10.2 (CRM Foundation, Tele Sales, Sales Online, Field Service, Depot Repair, Service Contracts)- Worked on trouble-shooting the live issues to find out the root cause, analyze and propose solutions adhering to the SLAs- Delivered Knowledge Transfer sessions to Technical team in resolving CRM related issues

Bridle is the first incubate company of BITS-Pilani started by passionate team of BITS-Pilani alumni.SchoolMATE - ERP + CRM + ICTBusiness Model: SaaS + Professional Service* My CEO was recognized as one of 5 Asia's Best Entrepreneur under 25 by Business Week (2006) for our innovative product.- Involved in strategy planning for achieving organizational growth and vision- Managed comprehensive sales process that begins with cold call and concept selling- Managed Leads, Opportunities, detailed database of prospects and customers to facilitate follow ups- Managed monthly/quarterly/yearly Sales and Budget forecasts - Grew business from scratch to 70,000 subscriptions- Played a key role in Revenue realization (key for any startup) and Contract renewing (Account Management)- Executed successful negotiations and conflict resolutions hugely benefiting the company- Played a pivotal role in Recruitment, Training of new Hires- Boot strapping the business

- Launched SchoolMATE (http://schoolmate.in) in Hyderabad, India- Managed Hiring / Training / Building / Motivating the sales team (HR Management)- Carried out succesful negotiations with different vendors for various products/services and maintained excellent relationships (Procurement Management)- Did Market Research and Segmentation (Initiation and Planning)- Managed setting targets, building sales pipeline, analyzing the overall performance (Planning)- Helped (grooming) team in closing the deals (hard core negotiations) - Executed contracts with clients- Monitored the Implementations and made sure the imeplementations are done with best Project Managemet Methodologies (Account Management)

Princeton, New Jersey, Us

Oracle 11i CRM Implementation for Integra-Radionics (Onsite-Off Shore Model)As an oracle applications consultant, I was responsible for providing functional and technical expertise for implementing Oracle CRM.Responsibilities:- Modules: CRM Foundation, Tele Sales, Sales Online, Marketing Online and Field Service (Project Initiation)- I was involved in requirement study and analysis, requirement mapping and fit-gap analysis (Scope Planning)- Prepared MD050, MD070 and MD120 documents after analyzing BRDs of various modules following Oracle's AIM Methodology (PM Plan)- Prepared the templates for Data Conversion and developed conversion programs using standard APIs (Project Execution)- Customized standard Oracle Forms using forms personalization- Coordinated with on-site team on regular basis for Project Deliverables (Execution, Monitoring)PeopleSoft CRM implementation for NEC, Japan (Onsite)- Developed the Functional/Technical design documents after having brainstorming sessions with the key stake holders Project Execution:- Developed reports related to Field Service & Order Capturing modules using Crystal reports - Mapped the legacy system with PeopleSoft and developing AE programs and Component Interfaces for migration of the legacy data

Princeton, New Jersey, Us

Projects Involved:PS Implementation for Gulf University for Science & Technology, Kuwait (Onsite)Responsibilities:- Developed the Functional/Technical design documents after having brainstorming sessions with the key stake holders- Implemented PeopleSoft Campus solutions covering, Admissions, Placements, Academic Registration Council, Student Welfare Divisions- Designed the entire training program (objectives, duration, logistics and evaluation methods) after detailed discussion with key stake holders of GUST University- Successfully carried out the training within time, budget by monitoring and controlling at various execution stages by adhering to the plan (Quality)- Developed various reports for Admissions Cell for meeting their requirements (Execution)Corporate Trainer (In-House)The training was for 30 functional and technical consultants with varied industry backgrounds and different experience levels- I was involved in all phases of this project Initiation, Planning, Execution, Motoring and Closing- Successfully carried out the project within time, scope and cost and achieving exceptional Quality standards- I was appreciated by Top Management (Senior Directors) for taking up the such responsibility and delivering the top notch results

Princeton, New Jersey, Us

Projects Involved:I was a Techno-Functional Consultant for Guess Inc., (Onsite-Off Shore Model)- Obtained business requirements for report development from client and translate those into technical specifications (Requirement Analysis/Scope Management)- Designed, built and deployed reports for PeopleSoft systems based on specifications and provide design walkthroughs for the client- Done Research and suggested proactive approach to application maintenance via PeopleSoft patches fix-packs and bundles.- Provided technical production support for PeopleSoft Financials GL, AR and AP modules; responsible for trouble-shooting and resolving the reported errors of delivered and customized processes and developing enhancements

- Primarily worked as a Java (Swing, Applet) Programmer- Gained good understanding of Multi Tier Architecture (Client Server Applications) and Software Development Life CycleTechnologies worked on: JDK 1.3, Perl, CGITools used: JBuilder 5Databases worked on: Oracle 8i, MS SQL ServerProjects Involved:1. Content Authoring Tool for Cisco Learning Institute - The project team of consisted of 5 members- My role was developing HTML Editor for CAT2. Customizing the open source software Bugzilla (The Bug-Tracking system, from Mozilla) for catering to Trina's requirements - I was the sole member who worked on it and completed the entire SDLC

Mba

Doctor Of Philosophy (Ph.D.), Entrepreneurship/Entrepreneurial Studies

Pg Diploma In Alternative Dispute Resolution, Dispute Resolution