- Supported strategically-aligned and financially-sound business decisions through effective reporting and communication- Managed financial analysis, budget, headcount and labor reporting processes- Tracked T&I, and other cost initiatives

- Managed global team of operations research software developers responsible for enhancement and maintenance of all optimization components within the Airline Product Suite- Fostered best practices in software development and agile methodologies- Streamlined global new hire training across 5 locations by assigning mentors, supporting documentation efforts, and recording key training concepts for reuse- Assisted product marketing and client delivery tasks

Research, design, and development of optimization components for airline decision support systems using C++/CPLEX- Creation of simulation toolkit in C++ to effectively evaluate and compare proof of concept optimization and statistical models- Ad-hoc data extraction and report generation using Excel, SAS, SQL- Technical speaker at product conferences and user group meetingsPatents: Shift Scheduling Optimization, US-20040268349-A1 Task Assignment Optimization, US-20040193472-A1

Researched, designed and developed airline decision support systems in C++/CPLEX- Conducted requirements gathering sessions- Developed system use cases to demonstrate functionality and quantify benefits- Served as technical representative at marketing shows and customer visitsPublication - Yu, G., Dugan, S., and Argüello, M.F., "Moving Toward an Integrated Decision Support System for Manpower Planning at Continental Airlines: Optimization of Pilot Training Assignments," Industrial Applications of Combinatorial Optimization, edited by G. Yu, Kluwer Academic Publishers, 1998

All levels – pre-Algebra through Calculus