• Responsible for maximizing occupancy by marketing vacant suites, conducting tours, and overseeing day-to-day operations of the building staff. Cultivate positive tenant relations and ensure adherence to CAPREIT policies to maintain a high level of resident satisfaction.• Manage the building budget, ensure proper authorization and administration for purchase orders, and maintain accurate records of suite availability, resident information, and prospective tenants. Handle lease administration tasks, including application review, tenant onboarding, and rent collection.• Enforce fire and life safety procedures, coordinate fire drills, and ensure all CAPREIT regulations are followed by staff. Manage key access for the building and oversee proper inventory control for office and common areas.• Provide regular feedback to the Operations Manager on building issues, tenant feedback, and leasing initiatives. Deliver building notices and liaise with contractors and external service providers.

• Responsible for maximizing occupancy through marketing, leasing vacant suites, and conducting tours. Cultivate positive tenant relations to ensure a high level of satisfaction.• Oversee efficient site services, maintain accurate resident and suite data, manage paperwork, and ensure timely rent collection.• Communicate effectively with tenants and colleagues regarding building matters, enforce fire safety procedures, and follow proper key management protocols.• Research and analyze competitors to stay informed of market trends. Provide administrative support to the Property Manager.

• Assisted contact center, cyber agents, and retail associates by answering inquiries on processes and procedures, investigating and responding to order entry questions.• Managed escalated calls, maintaining professionalism and resolving customer issues, with a focus on building and preserving customer confidence.• Compiled and analyzed reports to identify trends in call types, service issues, and training needs, communicating findings to internal partners.• Met and upheld department production standards while handling various customer contacts, processing email exceptions, and addressing after-sale inquiries.• Performed miscellaneous tasks as required, demonstrating flexibility and responsiveness to meet evolving customer service needs.

• Provide friendly and efficient customer service by greeting customers, addressing inquiries, and assisting with product selection.• Operate cash registers accurately, handle cash transactions, and provide correct change. Ensure the cash register and cash drawer are balanced at the end of each shift.• Maintain a well-organized and fully stocked store by restocking shelves, arranging displays, and rotating merchandise to ensure freshness.

• Recorded and organized customer queries with attention to detail, ensuring accurate documentation.• Reviewed call logs to identify common trends and issues, providing valuable guidance to the customer service team for better problem-solving.• Regularly updated self-help materials and created FAQs to enhance the knowledge base for both the customer service team and users.

• Provide on-the-spot assistance for users facing immediate challenges, ensuring quick problem resolution during their ride or booking process.• Communicate efficiently about the latest app updates and features, helping users make the most of new functionalities and improvements.• Gather user feedback on app performance and usability, offering valuable insights for ongoing enhancements and updates.