With over six years of work experience, I am a versatile and adaptable account manager with a passion for delivering excellent customer service and building long-term relationships. I have a strong background in political science and government, which gives me a unique perspective and insight into the complex and dynamic regulatory environment that Enhesa operates in. Enhesa is the global leader in environmental, health, and safety compliance intelligence, providing services to over 300 multinational companies across 285 jurisdictions. I am motivated by Enhesa's mission to help businesses achieve compliance, reduce risk, and protect their reputation, and I am proud to be part of a diverse and collaborative team that strives for excellence and innovation.As an account manager at Enhesa, I manage a portfolio of over 50 accounts, ranging from Fortune 500 companies to small and medium enterprises, across various industries and regions. I am responsible for ensuring customer satisfaction, retention, and loyalty, as well as identifying and pursuing new business opportunities. I leverage my skills in customer relationship management (CRM), communication, and presentation to deliver high quality service, tailored solutions, and value-added insights to my clients. I also collaborate with internal and external stakeholders, such as sales, marketing, product, legal, and regulatory experts, to provide feedback, support, and solutions to customer needs and challenges. I have successfully increased customer retention rate by 15%, generated over $500,000 in upsell revenue, and secured multiple referrals and testimonials from satisfied customers.
Listed skills include Customer Service, Customer Satisfaction, Team Building, Microsoft Word, and 3 others.