Mehul Shah Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Chennai, Tamil Nadu, India

➤ Revenue generation of INR 2.6 Crores was successfully achieved over a 12-month period through the implementation of an outbound marketing program centered on webinars and workshops. This initiative also resulted in a significant increase in brand awareness.➤ Generated INR 70 lacs in revenue by elevating 40 out of 64 underperforming sales engineers within three months.➤ Achieved a significant milestone by generating a revenue of INR 90 lacs through successful management of the Skill Center Offline Program project. The primary objective was to fill 30 seats within a span of 60 days. Demonstrated strong coordination skills by collaborating effectively with cross-functional teams. Under the direct guidance of the Co-founder, took charge of the program's execution, overseeing its entire lifecycle from initiation to completion.➤ Empowered Sales, Pre-Sales, and other cross-functional teams by updating and enabling sales/marketing collateral for 40+ Post Graduate Programs (PGPs). Collateral includes Email/WhatsApp templates, Flyers, Brochures, and WhatsApp cards.

Chennai, Tamil Nadu, India

➤ Trained 40 new batches along with the existing sales team across 5 domains on product knowledge, unique selling points (USPs), and updates. This ensured that they were equipped to deliver compelling sales pitches aligned with the company's offerings.➤ Successfully hired and trained over 10 sales trainers to build a high-performing L&D team.➤ Reduced instances of overpromising, mis-selling and delivering partial information to leads by developing comprehensive Product Handbooks (v1.0 and v2.0), providing targeted trainings to the sales team and analyzing quality reports regularly. ➤ Mitigated social media escalations by assisting the Online Reputation Management (ORM) team. Leveraged product knowledge and understanding of customer requirements to customize the program accordingly, thereby addressing concerns and preventing potential damage.

Chennai, Tamil Nadu, India

➤ Achieved exceptional NPS of over 85 in the Mechanical domain by ensuring prompt query resolution, offering valuable project feedback, and enhancing course completion rates. These initiatives resulted in high customer satisfaction and a positive NPS score.➤Dramatically improved the NPS from 40 to 80 at the Chennai Skill Center. Achieved through engaging live classes, interactive whiteboard sessions, and expert-led webinars, resulting in enhanced learning outcomes and seamless program delivery.➤Achieved a remarkable 95% job placement rate for learners by collaborating with the Customer Success team. Through the organization of mock interviews and tool tests, we provided comprehensive preparation for the job market, ensuring learners were equipped with the skills and knowledge needed for successful job placements. ➤ Implemented proactive measures to enhance customer self-service and support by creating over 100 HELP documents, resulting in improved customer satisfaction and efficient query resolution

Chennai, Tamil Nadu, India

➤ As a Technical Support Engineer, I excelled in providing exceptional customer support to over 300 learners. Through various communication channels such as group and 1-1 sessions over Zoom, Phone calls, and WhatsApp, I effectively resolved their technical queries and provided valuable feedback while grading their program projects.➤ Improved overall completion rates by developing comprehensive documentation and resources to address customer queries effectively. Implemented weekly study plans and conducted regular follow-ups, ensuring a smooth program completion process and supporting learners throughout their journey.➤ Ensured a seamless and top-notch customer experience by continuously upskilling myself in the field of Computational Fluid Dynamics (CFD). Actively engaging in technical projects and deepening my expertise, I remained at the forefront of advancements in CFD, enabling me to provide customers with the highest level of support and expertise.

Advanced Strategy & Analytics For Products And Marketing

Bachelor Of Technology - Btech, Mechanical Engineering, 7.02

Activities and Societies: - Participated in “India Rising Festival 2015” - Worked in the “Student Association Of Science and Humanities.