Zeo Smeijsters's Location
Geleen, Limburg, Netherlands, Netherlands
Zeo Smeijsters's Contact Details
Zeo Smeijsters work email
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Zeo Smeijsters personal email
n/a
About Zeo Smeijsters
Innovative and outspoken personality. Love to solve all sorts of process and/or decision automation challenges with my technical programming skills.As a programmer I try to distinguish myself by understanding the stakeholder’s business needs.
Zeo Smeijsters Work Experience Details
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Senior Software ArchitectCiphixGeleen, Li, Nl -
Technical Lead/Architect - Avola DecisionBizzomate Apr 2019 - PresentNetherlands, ValkenburgVery proud to inform you; for my next challenge I am working at Bizzomate, multiple times rewarded as one of the best employers in the district. The company profile is a highly social and informal one, this really compliments my personality and results in an inspiring environment.As technical owner of the Avola product, I control the release process, development and all innovations of this decision-making product (DMN based).The product is used as business rules engine and for making high-value assessments in the legal, financial, insurance and healthcare sector.Development environment is set in the Microsoft stack (.NET, TSSQL, MVC, Visual Studio, etc.), utilizing the Azure services, and latest development patterns.Working in the Agile/Scrum team and closely with all the stakeholders and customers in this new business…. -
Technical LeadCormel It Services Apr 2017 - Apr 2019Sittard, NetherlandsNext to my development tasks started to facilitate the scrum team in using the agile board and schedule in sprints.Together with the product owner we prepare the user stories before the team refinement meetings, I facilitate the planning meetings.Basically the ‘scrum master’ role is shared between the product owner and the technical lead (me).Investigating architectural questions, taking architectural decisions and regular meetings with the technical leads from other scrum teams are some of my additional tasks next to the "Software Developer" role.
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Senior Software DeveloperCormel It Services Oct 2011 - Apr 2019Sittard, NetherlandsTechnical software architect in innovating projects, web-application-security-officer, and closely involved in both internal and client operational processes.As last-line resource, we also troubleshoot defects in the software and provide long and short term solutions towards our customers.Maintaining the national communication standards in the product.Participation in national review workgroups for the future development of communication standards.Owning the process of validating functionality with the product managers to ensure the software remains within the scope of the design.Consulting on the IT-solutions within the Health Care industry.
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Contact Center CoordinatorCar-Systems Heerlen May 2010 - Oct 2011Heerlen, NetherlandsCar-Systems is a fast growing software development company that provides a "one stop" solution for garages. Planning, Stock maintenance, Buy/Sell-cars, accountancy, linking to all kinds of external resources and hour-registration are the main disciplines of the application.We have implemented a periodic report on calls statistics, support enquiry categories and logging ratio.To lay down the foundations of a controlled environment I implemented an in-house developed support tool that integrates the CRM, contact tracking, scheduling, fulfilment, email, phone routing, PBX-control (Dial-control and Call-ID recognition) with the licensing and billing system that where already in place.An structured feedback loop back to development for further improvements based on user requirements has been placed together with a structured licensing process that links into the financial department. -
Technical Support Developer For Amenworld Nederland B.V.Dada Nov 2008 - May 2010Son (Eindhoven), NetherlandsCoordination of all after-sales activities to ensure customer satisfaction and loyalty for the Dutch.Generating reports for my manager on the performance of the after sales-support and assisting, consulting and supporting the end-users directly where needed.Managing internal infrastructure/IT and market based product development.Changes in the organization postponed/canceled the expansion plans to Germany, causing my position become obsolete. -
It Planner/CoordinatorTeleperformance Benelux 2006 - Oct 2008Maastricht Area, NetherlandsOverlapping with my previous position as Project manager (Officer) I started to be contact person and planner to deliver the infrastructure for contact centers across 4 locations/countries.Long term planning of the phone and data infrastructure, coordinating the available IT resources, handling service interruptions and ensuring the business continuality are my current main tasks. -
Project Manager (Officer)Twenty4Help Jan 2005 - Apr 2008Maastricht Area, NetherlandsIn this position I was the first contact for all operational changes within an outsource contact centre across three sites. In this leading position of the project change and implementation team we facilitate the change management processes and advise the board on the business fundamentals, following the PRINCE2 and PMi principles.Controling the team’s recourses and the resources needed –in cooperation with other departments- for the individual projects is one of my current daily tasks.
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Process SpecialistTwenty4Help Oct 2004 - Dec 2005Maastricht Area, NetherlandsAs a consultant we mapped the operational processes for our client (HP-Invent).Part of the change processes and responsible for ISO confirm standards.On an EMEA wide level we contributed to the development of several service models.Assisting other business partners of our client in understanding, implementing, controlling and documenting several support models was one of my strongest qualities. From this position I moved to Project management.
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Operational CoordinatorTwenty4Help Jul 2002 - Oct 2004Maastricht Area, NetherlandsLeading position in a customer care complaint department.
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Ict Know-It-AllDutch Holographic Laboratory Bv Jul 1999 - Nov 2002Eindhoven Area, NetherlandsDuring and shortly after my education I have been the contact person for all ICT related activities within this company.Next to maintaining the internal Linux and Microsoft network and systems we have updated and maintained C based application as part of the products package.
Zeo Smeijsters Skills
Management
Customer Experience
Project Planning
Crm
Itil
Business Process
Process Improvement
Software Development
Performance Reporting
Programming
Analysis
Software Documentation
Zeo Smeijsters Education Details
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Technical Lyceum EindhovenTechnical Informatics
Frequently Asked Questions about Zeo Smeijsters
What company does Zeo Smeijsters work for?
Zeo Smeijsters works for Ciphix
What is Zeo Smeijsters's role at the current company?
Zeo Smeijsters's current role is Senior Software Architect.
What is Zeo Smeijsters's email address?
Zeo Smeijsters's email address is ze****@****aleo.nl
What schools did Zeo Smeijsters attend?
Zeo Smeijsters attended Technical Lyceum Eindhoven.
What are some of Zeo Smeijsters's interests?
Zeo Smeijsters has interest in New Technology, Children, Customer Loyalty, Management Training, Contact Center, Cost Reductions.
What skills is Zeo Smeijsters known for?
Zeo Smeijsters has skills like Management, Customer Experience, Project Planning, Crm, Itil, Business Process, Process Improvement, Software Development, Performance Reporting, Programming, Analysis, Software Documentation.
Who are Zeo Smeijsters's colleagues?
Zeo Smeijsters's colleagues are Quinten Fung-A-Jou, Suzanne Ros, Jelle De Haas, Mariët Veerman, Madelein Ovens, Ciph Test, Sabine Van Akkerveeken.
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