With over four years of experience as a Mortgage Sales Assistant and a prior role as a Mortgage Loan Processor Assistant at CrossCountry Mortgage LLC, as well over 10 years total experience in the mortgage industry, I have developed a strong expertise in both the mortgage and real estate industry. I play a pivotal role in processing and approving new loan applications and managing existing loan accounts by overseeing applications upon intake, reviewing documentation, and verifying information.I leverage a deep understanding of the mortgage lending market and trends, including interest rates, loan programs, and government regulations, to provide information and recommendations to clients. I conduct in-depth financial analysis to assess borrowers' creditworthiness and determine loan eligibility, thereby avoiding errors and driving accuracy.While employed by the City Of Mount Vernon NY for over 13 years, I was in charge of accounts receivables and property tax collection. I also supported homeowners with tax questions and grievances, and serve as the main point of contact for title companies, banks, and mortgage brokers. I am passionate about helping clients achieve their homeownership goals and delivering excellent customer service.