Senad Melkic Email & Phone Number

Champaign, Il, Us

United States

United States

United States

United States

United States

Champaign, Illinois, United States

Oversees 19 employees directly and 5 indirectly ranging from NOC Engineers to NOC Technicians in the development and maintenance of clean, healthy networks. Responsible for product discovery, development, and integration within current company portfolio. Provides support as the ultimate point of escalation for administrative and technical needs in the Network Operations Center of ~30 agents. Leads daily, cross-functional standup meetings with 40+ associates in attendance. Collaborates… Show more Oversees 19 employees directly and 5 indirectly ranging from NOC Engineers to NOC Technicians in the development and maintenance of clean, healthy networks. Responsible for product discovery, development, and integration within current company portfolio. Provides support as the ultimate point of escalation for administrative and technical needs in the Network Operations Center of ~30 agents. Leads daily, cross-functional standup meetings with 40+ associates in attendance. Collaborates interdepartmentally with Logistics, ERP, MIS, Security Operations, Engineering, Field Services, Sales, Project Management and the Executive Team. Increased efficiency and productivity of agents by incrementally improving systems based on team feedback. Key accomplishments from this role include having developed time tracking and work order templating systems, allowing the time documentation to rise from 25% to 93%, while also encouraging consistency across the team and providing greater insight into support costs for leadership. Created a support-teams mentorship system with ticket review process providing junior associates with reflective feedback and developmental assistance. Show less

Champaign, Illinois, United States

Acted as ultimate point of escalation for department of ~30 Agents, including design, deployment, break-fix, and process related matters. Responsible for smooth operation of networks with 250,000+ users in 800 locations across 44 states. Involved cross-departmentally in projects and directives assigned by Board of Directors and Executive level personnel. Developed and standardized missing and/or out-of-date processes across company. Served as Project Manager for time-sensitive, team efforts to… Show more Acted as ultimate point of escalation for department of ~30 Agents, including design, deployment, break-fix, and process related matters. Responsible for smooth operation of networks with 250,000+ users in 800 locations across 44 states. Involved cross-departmentally in projects and directives assigned by Board of Directors and Executive level personnel. Developed and standardized missing and/or out-of-date processes across company. Served as Project Manager for time-sensitive, team efforts to standardize or resolve technical issues. Assisted in the development and testing of new technology and standards. Key accomplishments from this role include having developed the server infrastructure for all of Pavlov Media, providing systems redundancy and the ability to maintain the same operating level during an entire switch stack fail. Provided robust documentation in design material of Pavlov Media’s server infrastructure and OSPF Metro Networks. Show less

Champaign, Illinois, United States

Acted as penultimate escalation contact for infrastructure related issues across all sites, ranging from a single access point to COLO (multi-site) outages. Maintained network backbone to provide near perfect uptime with strict SLAs. Configured and manifested entire site deployments with accountability for hundreds of access points and switches. Ran SolarWinds NCM (Network Configuration Manager) compliance checks and reports to verify equipment standards compliance. Configured core network… Show more Acted as penultimate escalation contact for infrastructure related issues across all sites, ranging from a single access point to COLO (multi-site) outages. Maintained network backbone to provide near perfect uptime with strict SLAs. Configured and manifested entire site deployments with accountability for hundreds of access points and switches. Ran SolarWinds NCM (Network Configuration Manager) compliance checks and reports to verify equipment standards compliance. Configured core network devices with compliance checks to verify maintained standards. Collaborated with vendors to squash bugs and develop company-specific firmware for production settings.Key accomplishments from this role include having designed and configured edge firewall for standardized and efficient deployment nationally. Developed and supported dot1x user authentication for central office use Show less

Champaign, Illinois, United States

Provided support as the Network Operations Center Technician 1 escalation point. Acted as liaison between various NOC Tech levels and Management, communicating needs and difficulties to expedite issue resolution. Performed office and lab deployments with full networked services.

Champaign, Illinois, United States

Troubleshot network issues ranging from Layer 1 to Layer 4 of OSI Model. Engaged in a high-call volume environment with peak calls exceeding 100 calls in 11 hours. Troubleshot residential issues, including wireless utilization problems to CRC issues on switch port. Handled all Level 1 and Level 2 B2B issues, including VPN issues, AD password resets, printer driver issues, and additional office setup.

Urbana-Champaign Area

Troubleshot, diagnosed, and repaired a variety of failing laboratory equipment. Resolved lock down BIOS and window image issues by decoding passwords and standardizing computer images down to one single image saving the organization hundreds of hours each year in ecosystem maintenance.

Champaign, Illinois, United States

Repaired hardware and software issues on various client computers. Assembled and disassembled hardware based on purchased equipment/upgrade requirements. Accountable for data destruction and recovery with focus on client-data sensitivity. Received Department MVP in 2016 for going above and beyond in customer and team support.

Urbana-Champaign Area

Scheduled visits for various residents across several dorms with 10,000+ student occupants. Responsible for heat mapping of wireless to determine possible coverage issues in dorms. Troubleshot various upstream issues to locate and assist resolving packet loss. Decommissioned hardware with DoD 5220.22-M data sanitization processes in place.

Nuclear Radiations Laboratory

Assisted various research platforms in prepping, running, dismantling and cleaning up Plasma and Nuclear Interaction tests.Worked with Research Students to create a more comfortable lab setting and increase user efficiencyAssisted in installation of HIDRA