Samantha Merlo Email & Phone Number

Chapel Hill, Nc, Us

Tempe, Arizona, Us

-Collaborate with internal stakeholders to produce materials and program updates- manage university material educational grant; working closely with program directors to share details and drive utilization-Assist with logistics for early career events- create and maintain event analytics

Tempe, Arizona, Us

- Develop and Maintain positive relationships with accounts- Work closely with Clinical advisors and Territory managers to ensure the best customer experience- Facilitate educational meetings to help customers increase utilization of Invisalign and practice growth

Morrisville, Nc, Us

-Subject matter expert responsible for building value to customers through product demonstrations-Oversee medium/large iContact accounts exceeding 2,500 email subscribers, ensuring the success of their efforts-Optimize accounts through active communication as primary point-of-contact to introduce additional services and upgrade potential opportunities.

Morrisville, Nc, Us

-Effectively communicate key product features and benefits to customers via multimedia resources-Built relationships with prospective customers through establishing rapport and consultative selling techniques to learn their needs-Scheduled and performed demonstrations to display the iContact effect to grow their business -Tracked all pipeline, opportunities, and customer information; including purchase time frames, next steps, and forecasting in Salesforce

San Mateo (San Francisco Bay Area), Ca, Us

Responsible for concise communication of key product features and benefits to customers -Established a collaborative environment across all departments to prioritize opportunities and allocate resources to ensure high satisfaction with accounts and expand growth within a territory-Created an energetic, trusting relationships with prospects to generate opportunities -Utilized Salesforce to track customer details, i.e. use case, purchase time frames, next steps, and forecasting-Authored quotes and presented to clients to negotiate value and address objections when demonstrated

-Scrubbed claims to make sure they got to the payer correctly and in a timely manner. -Posted payments received from payer-Researched unpaid claims within 60 days in order to maintain a low accounts receivables

-assisted patients with their exercises-scheduled appointments