Proactive and experienced Business Analyst with over 5 years of commensurate mentorship and hands-on training in the digital product marketing space with the ability to pinpoint unseen flaw in the business analytics and developmental programs for new product and service launches in regards to customer feedback and participation.I specialize in offering critical and innovative improvement suggestions and plans that decrease inefficiencies and pain points for customers while crafting proposals that rectify their internal issues in order to retain their service and increase the target market participation with reputable brands.For more information: smerricktech@gmail.com•••Area of Expertise:☑️ Risk Mitigation☑️ Revenue Generation ☑️ Agile Methodologies & SAFe ☑️ Conflict Resolution ☑️ Talent Development ☑️ Community Partnerships☑️ Systems Integration ☑️ Stakeholder Relationship Building☑️ Budget Management ☑️ Process Improvement ☑️ Complex Problem SolvingSoft Skills:💎 Empathy💎 Foresight💎 Active Listening💎 Creativity 💎 Organization💎 Innovative Thinking•••Proven Impacts:- Chosen as the Lead Trainer for 15 new Customer Success Specialists, managing the onboarding program for remote teams and implementing reviews and checks on their progress throughout the first 60 days- Improved company-wide KPIs by over 32% in the first quarter of 2022 by introducing solutions management techniques that spoke to addressing internal conflicts that customers had with products