Accountable for the global support strategy for Supply Chain Applications, for the overall design of operations and support services, establishing and ensuring that service delivery meets or exceeds performance goals / SLAs. Accountable for defining global and regional policies, processes, and procedures in adherence with standards including ITIL®, Software Development Life Cycle management, and Portfolio Management. Transition lead for any future state work to move into IT Application Services (IT AS) for Supply Chain.Build and manage a global team (matrix or direct) of regional service owners. Accountable for creating a culture of continual service improvement, driving quality, cost, and efficiency improvements to ensure a positive overall support service delivery experience for business and customers. Liaison for Business IT for financial chargeback.Accountable for processes to analyze demand data and establish a capacity based model for support services.Connect with internal and external partners, vendors and research organizations to understand emerging trends and transform those insights into service improvements. Gain insight and stay versed in market and governing laws and potential regulations that apply to technology offerings/business capabilities. Collaborate with the business, internal AS partners, and Enterprise IT Leadership in the creation of an enterprise vendor selection and management strategies for both technology and professional services, including niche vendor strategies as needed.Collaborate with Strategic Sourcing and Legal on processes for contract lifecycle management to maintain a set of contract templates that support the strategy for IT AS support services. - Leading a matrixed team with 45 internal associates (28 direct reports) - Managing a global portfolio of 25 SAP ERP systems + 17 JD Edwards ERP systems, for value $80MM per annum whereof $50MM vendor services

Responsible for systems operations, application support and software evolution for all (17) J.D. Edwards ERP instances and 5 J.D. Edwards Advanced Planning Systems for the Medical Devices & Diagnostics sector. Responsible to develop, maintain and develop a strategy to manage these environments, integrate and coordinate roles and processes between internal teams and external service providers , driving towards an improved service, reduced cost and maintaining compliance with internal and external regulatory instances. Leading a team with 17 internal associates and +250 (off- and on-shore) consultants. Accomplishments 2012 – 2013: - 100% adequate for all Corporate Internal Audits and zero Sarbanes Oxley exceptions- Operational cost reduction +700,000$ - Service level improved with 10% up to 90% and met business expectations for stability, performance and availability- Significant improvement of credo survey results in 2013 versus 2011

- Define enterprise wide adoption of key performance indicators, processes, standards and best practices through effective change management.

Responsible for Enterprise IT metrics and IT Performance Management• Designed processes and tools to deploy and support Performance Management to help drive the execution of a global IT strategy• Planned and prepared strategy planning sessions for Global IT Leadership teamProgram Management for IT Strategic Initiatives• Define and implement a program management process• Designed tools, reports and dashboards and lead the implementation• Introduced concept and processes to various stakeholdersFacilitated workshops for IT leadership team to define IT strategyLead strategic initiatives to define and implement framework for strategic and operational metrics at an enterprise level

Restructured the Application Base-Business Support Team to Global Managed Services team. Implemented a process improvement program around Global Application Support following the ITIL model. • Incident handling process improved from 75% MTTR target to 95%.• Start-up of Problem Management, Availability Management, Configuration Management, Service Level Management and Capacity Management based upon ITIL.• Redefined Financial Management (Budget tracking – Budget planning – automated Accrual follow-up) and Change ManagementNegotiated and Implemented 2 Service Support contracts with IBM and Tata

Implemented a centralized Application Base-Business support organization around JD Edwards and Cognos for Ethicon Europe Introduced Service Performance Metrics (Process Excellence Green Belt certification) measuring key performance indicators of the support process Defined, negotiated, implemented and outsourced PC and LAN infrastructure support with underlying Service Level Agreements used in shared service with other Operating Companies located at Alma Court. ITIS EMEA currently adopts the model for all small and middle large sites in Belgium - Netherland and Luxembourg. The vendor became a preferred supplier for Support Services. Manage 2 direct reports and 4 contractors

Define and start-up structure for support and security management for European Logistics Center end European Manufacturing System Operating systems upgrades and JD Edwards World upgrades Integration of Ethicon France Manufacturing in EMS - Set-up job-scheduling AS400 Robot Successful IM Audit (Corporate Internal Audit)

JD Edwards implementation

Develop and maintain logistic software for wholesale company in lighting, electrical equipment, cabling and consumer electrics