Faisal Hanif Email & Phone Number

Lahore, PK

Lahore, Punjab, Pakistan

Abu Dhabi, United Arab Emirates

The primary point of contact for the client and for the internal team Collaborating with senior management on client account management and growthSuccessful service delivery - SLA achievement and high level of customer satisfactionMonitoring overall performance of services and taking proactive actions to align where requiredEnsures teams comply with.

Islamabad, Northern Punjab Rawalpindi, Pakistan

Leading division of IT Cloud & Datacenter Operations which consist of Infrastructure, Database, Enterprise Network, End User Computing & IT Security to ensure secure stable operations of company IT landscape.Driving IT Investment strategy in line with Telenor group ambition and to ensure effective use of CAPEX & OPEXFormalizing divisional strategy.

Pakistan

Successful service delivery - SLA achievement and high level of customer satisfactionAlignment of project delivery teams to meet project demands and mange operational schedules to ensure successfully deliveryPrimary point of contact for Telenor Pakistan and for Accenture TeamMonitoring overall performance of services and take proactive actions to align.

Islamabad - Pakistan

Manage team of Enterprise Applications to ensure secure stable operations of company IT systemsManage team of Service Desk across country to ensure proper IT support to all business units on priority basesManage IT SW/HW procurement as per group strategy and to ensure effective use of CAPEX & OPEXResponsible for preparing annual departmental budgets.

Lahore-Pakistan

Manage team of IT infrastructure managers (Desktop/Servers, Network, POS) to ensure secure stable operations of company IT systemsEnsure IT security procedures effectiveness and conduct periodical reviewsMaintain and execute local plan to ensure the infrastructure performance improvement.Responsible for preparing annual IT budget, quarterly forecast &.

Lahore-Pakistan

Manage IT infrastructure (Desktop/Servers, Network, POS) to secure stable operations of companyManager external vendor performance for IT operation and project implementationMonitor vendors, external resources and services partners against agreed SLA and KPIsMaintain and execute local plan to ensure the infrastructure performance improvement.Ensure IT.

Responsible to ensure the smooth & timely implementation of Server/Desktop Infrastructure in all new upcoming stores which includes general project planning and managing project in effective and efficient wayResponsible for any new implementation or up-gradation in Server/Desktop Infrastructure relevant to software distribution, hardware up-gradation.

Prague, The Capital, Czech Republic

Plan and execute roll out of windows7 to migrate at least 2 production users with all required applicationsPrepare and align IPRs with budget to execute planned projects like WAAS, Wireless harmonization & replacement of ESX servers etc. in due timeManage and coordinate with METRO Systems infrastructure and local IT team to ensure the completion of ongoing.

Managing LAN & WAN of Total Parco in close coordination with service provider Cyber Net.Managing point of sales of all Total retail outlets.IT Procurements & Purchases, follow up with IT vendors, Suppliers.Assisting IT Manager in developing IT Budgets, future IT forecasts, hardware & Software analysis.Backup management of all servers including (Mail.

Mba, Specialization In It & Finance

Completed with Distinction, Secured 1st Poistion,

Training, Ccna

Training, Wireless Technologies

Bcs, Computer Sciences