The primary point of contact for the client and for the internal team Collaborating with senior management on client account management and growthSuccessful service delivery - SLA achievement and high level of customer satisfactionMonitoring overall performance of services and taking proactive actions to align where requiredEnsures teams comply with standards/processes and are aware of ongoing changesManaging accurate Service reports and sponsoring service delivery meetings… Show more The primary point of contact for the client and for the internal team Collaborating with senior management on client account management and growthSuccessful service delivery - SLA achievement and high level of customer satisfactionMonitoring overall performance of services and taking proactive actions to align where requiredEnsures teams comply with standards/processes and are aware of ongoing changesManaging accurate Service reports and sponsoring service delivery meetings as per SLA and as requiredManage recruiting, interview, and resource selection including people development, training & certificationPulling in additional resources when needed e.g. Specialist teams or people for specific issues/opportunitiesAlong with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services divisionEnsure adherence to hardware and software best practices as defined in global guidelines Show less

Leading division of IT Cloud & Datacenter Operations which consist of Infrastructure, Database, Enterprise Network, End User Computing & IT Security to ensure secure stable operations of company IT landscape.Driving IT Investment strategy in line with Telenor group ambition and to ensure effective use of CAPEX & OPEXFormalizing divisional strategy, annually budgets, quarterly forecast & actual expense reportingOn boarding people through recruitment and adequate succession planning… Show more Leading division of IT Cloud & Datacenter Operations which consist of Infrastructure, Database, Enterprise Network, End User Computing & IT Security to ensure secure stable operations of company IT landscape.Driving IT Investment strategy in line with Telenor group ambition and to ensure effective use of CAPEX & OPEXFormalizing divisional strategy, annually budgets, quarterly forecast & actual expense reportingOn boarding people through recruitment and adequate succession planning on all levels for the continuity of businessDrive & direct continues improvements in IT processes and to align with all stake holders to achieve optimum efficiency and effectiveness of available resourcesOptimize external vendor performance for IT operation against agreed SLA and ensure timely implementation of projects.Leading reasonably large team, their expectations, motivations and ensure their professional as well as personal growth. Show less

Successful service delivery - SLA achievement and high level of customer satisfactionAlignment of project delivery teams to meet project demands and mange operational schedules to ensure successfully deliveryPrimary point of contact for Telenor Pakistan and for Accenture TeamMonitoring overall performance of services and take proactive actions to align where requiredEnsures teams comply with standards of delivery and with processesCollaborating with senior management on… Show more Successful service delivery - SLA achievement and high level of customer satisfactionAlignment of project delivery teams to meet project demands and mange operational schedules to ensure successfully deliveryPrimary point of contact for Telenor Pakistan and for Accenture TeamMonitoring overall performance of services and take proactive actions to align where requiredEnsures teams comply with standards of delivery and with processesCollaborating with senior management on client account management and growthEnsuring operations teams are aware of changes and are preparedManaging accurate Service reporting and sponsoring service delivery meetings as per SLA and as requiredPulling in additional resources when needed e.g. specialist teams or people for specific issues opportunities along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services divisionEnsure adherence of hardware and software best practices as defined by the Managed Services managementManage recruiting, interview and resource selection including people development, training & certification Show less

Manage team of Enterprise Applications to ensure secure stable operations of company IT systemsManage team of Service Desk across country to ensure proper IT support to all business units on priority basesManage IT SW/HW procurement as per group strategy and to ensure effective use of CAPEX & OPEXResponsible for preparing annual departmental budgets, quarterly forecast & actual expense reportingTo manage recuritment and adequate succession planning on all levels for the… Show more Manage team of Enterprise Applications to ensure secure stable operations of company IT systemsManage team of Service Desk across country to ensure proper IT support to all business units on priority basesManage IT SW/HW procurement as per group strategy and to ensure effective use of CAPEX & OPEXResponsible for preparing annual departmental budgets, quarterly forecast & actual expense reportingTo manage recuritment and adequate succession planning on all levels for the continuity of businessTo look for continues improvements in IT processes and to align with all stake holders to achieve optimum efficiency and effectiveness of available resourcesMaintain and execute local plan to ensure the infrastructure performance improvement.Manage external vendor performance for IT operation against agreed SLA and ensure timely implementation of projects. Show less

Manage team of IT infrastructure managers (Desktop/Servers, Network, POS) to ensure secure stable operations of company IT systemsEnsure IT security procedures effectiveness and conduct periodical reviewsMaintain and execute local plan to ensure the infrastructure performance improvement.Responsible for preparing annual IT budget, quarterly forecast & actual expense reportManage external vendor performance for IT operation against agreed SLA and ensure timely implementation of… Show more Manage team of IT infrastructure managers (Desktop/Servers, Network, POS) to ensure secure stable operations of company IT systemsEnsure IT security procedures effectiveness and conduct periodical reviewsMaintain and execute local plan to ensure the infrastructure performance improvement.Responsible for preparing annual IT budget, quarterly forecast & actual expense reportManage external vendor performance for IT operation against agreed SLA and ensure timely implementation of projects and responsible to support Head Of IT in succession planning Show less

Manage IT infrastructure (Desktop/Servers, Network, POS) to secure stable operations of companyManager external vendor performance for IT operation and project implementationMonitor vendors, external resources and services partners against agreed SLA and KPIsMaintain and execute local plan to ensure the infrastructure performance improvement.Ensure IT security procedures effectiveness and conduct periodical reviewsResponsible for implementation of new / change in existing… Show more Manage IT infrastructure (Desktop/Servers, Network, POS) to secure stable operations of companyManager external vendor performance for IT operation and project implementationMonitor vendors, external resources and services partners against agreed SLA and KPIsMaintain and execute local plan to ensure the infrastructure performance improvement.Ensure IT security procedures effectiveness and conduct periodical reviewsResponsible for implementation of new / change in existing projectResponsible for preparing annual IT budget, quarterly forecast & actual expense reportResponsible to help Head Of IT in succession planning Show less

Responsible to ensure the smooth & timely implementation of Server/Desktop Infrastructure in all new upcoming stores which includes general project planning and managing project in effective and efficient wayResponsible for any new implementation or up-gradation in Server/Desktop Infrastructure relevant to software distribution, hardware up-gradation, change in IT Policy or Standards Work effectively with cross functional teams to define technical requirements, identify /… Show more Responsible to ensure the smooth & timely implementation of Server/Desktop Infrastructure in all new upcoming stores which includes general project planning and managing project in effective and efficient wayResponsible for any new implementation or up-gradation in Server/Desktop Infrastructure relevant to software distribution, hardware up-gradation, change in IT Policy or Standards Work effectively with cross functional teams to define technical requirements, identify / resolve technical issues, and guarantee that we have timely security information that will help protect all systems and will cater the needs of business usersEnsuring MGI (METRO Group Information Technology) Standards, Policies regarding Server/Desktop Infrastructure IT Procurements & Purchases, follow up with IT SuppliersPreparing forecasting (Server/Desktop) for the up coming years Manage servers in a hands on fashion working as a Windows 2k/2k3 administratorMonitoring and evaluating the performance of serversManage and update Anti Virus, Software Distribution, Backup and Patch Management tools on servers/desktops through Tivoli ManagementBackup Management of all servers including (Mail, Database, Terminal & Application) through Tivoli Storage Management & through Tape LibraryEffectively use HP Service Center for solving IT incidents in time as per SLAHandling hardware inventory and spare parts of severs/desktops for alarming situation Show less

Plan and execute roll out of windows7 to migrate at least 2 production users with all required applicationsPrepare and align IPRs with budget to execute planned projects like WAAS, Wireless harmonization & replacement of ESX servers etc. in due timeManage and coordinate with METRO Systems infrastructure and local IT team to ensure the completion of ongoing projects like VDI solution for field force, implementation of VOIP etc.

Managing LAN & WAN of Total Parco in close coordination with service provider Cyber Net.Managing point of sales of all Total retail outlets.IT Procurements & Purchases, follow up with IT vendors, Suppliers.Assisting IT Manager in developing IT Budgets, future IT forecasts, hardware & Software analysis.Backup management of all servers including (Mail, Database, Terminal & Application).Virus controls and performance management.Remote users support inclusive of daily based… Show more Managing LAN & WAN of Total Parco in close coordination with service provider Cyber Net.Managing point of sales of all Total retail outlets.IT Procurements & Purchases, follow up with IT vendors, Suppliers.Assisting IT Manager in developing IT Budgets, future IT forecasts, hardware & Software analysis.Backup management of all servers including (Mail, Database, Terminal & Application).Virus controls and performance management.Remote users support inclusive of daily based IT issues and requirements.Administration of Symantec Enterprise Firewall and Wingate server. Show less