Stephen Fell Email & Phone Number

Newark, Delaware, United States

- Manage Campus Recruiting Operations for both Interns and Full-Time hires within the Corporate & Investment Bank: including requisition and offer creation, ad-hoc tasks, & general support to recruiters- Advised 10-15 recruiters for operational inquiries - Ordered technical software for all new hires globally and ensure they are ready for their start dates- Onboarding duties such as ensuring all new hires are aligned to their proper position details- Assigned and facilitated duties to up to 4 employees

-Part of a team of 18 analysts that monitor and renewal all licenses for all of Walmart and Sam’s Clubs 5000+ locations-Manage licenses/permits in various aspects of the business such as: ATF, Financial Services, Health & Wellness, Business, Operational, Food Safety, and more-Manage a queue of upwards of 500 activities and 2000 renewals at a given time-Act as a liaison between Wal-Mart/Sam’s Club and city/state/federal agencies throughout the U.S.-Perform research on the logistics of renewing licenses and work collaboratively with senior leaders, store management teams, and stakeholders to maintain effective operations-Experience working in a remote setting

-Part of a 70-million-dollar supercenter with an increase of 10% sales vs. plan-Led store procedures and initiatives on Covid-19 preventive measures -In charge of front-end operations, including cash office, maintenance, scheduling, human resources, supply ordering, and at times acted as the Manager-on-Duty in charge of the entire store-Customer satisfaction surveys 7% over goal and #1 rated store in the market-In charge of hiring and termination of up to 100 direct report associates, both part-time and full-time, and up to 350 total store associates-Actively recruited new candidates for both entry-level and supervisory roles via online database, phone screening, and in the community-Participate in all aspects of hiring a new associate including but not limited to: interviewing, extending job offers, on boarding, training -Review monthly P&L statements for total store and individual departments and create action plans for areas of opportunity -Maintained a 23% ytd turnover for total store-Collaborate with store manager in efforts to analyze trends and maximize store profits-Established an inclusive work environment which allows my associates to thrive and be the best version of themselves -Deliver yearly performance reviews and disciplinary actions -Served as a resource for all associates in the store as a reliable and trustworthy source of information -Maintain compliance with all federal and state regulations, including but not limited to: tobacco, lottery, money services, anti-money laundering. -Developed partnerships with vendors to provide the best customer experience and drive in-stock. -Perform scheduled and as needed maintenance -Identify and process any scanning errors or intents to under-ring through a partnership with Asset Protection utilizing Everseen. -Daily cash management procedures and necessary bank reconciliation-Respond to all customer concerns and rectify any problems or concerns

Kennett Square, Pennsylvania

• Part of a 70-million-dollar supercenter with an increase of 10% sales vs. plan• In charge of front-end operations, including cash office, maintenance, scheduling, human resources, supply ordering, and at times acted as the Manager-on-Duty in charge of the entire store• At times acted as the overnight manager in charge of receiving and processing up to 5 trucks per night• Customer satisfaction surveys 7% over goal and #1 rated store in the market• In charge of hiring and firing of up to 100 direct report associates and up to 350 total store associates• ServSafe certified• Responsible for all Impulse Merchandise and Financial Services, including Lottery• Direct relationship will multiple vendors across multiple departments within the store

Newark, Delaware

• Assistant clients with fraudulent activity on their ATM/Debit cards while multitasking through up to 10 different software programs at once• Call center environment where I would help on average 100 clients per day• Filed claims, reports, reissued cards, unblocked cards, and other client requests• Average call time was 75 seconds below goal and ranked #1 on my team, and in the entire site of 200+ ppl• Client satisfaction surveys averaged a 9/10 rating• Helped train new employees as part of the On the Job training process• Am labeled as the Claim Champion for my team where I took leadership on that process• Able to resolve all clients concerns and problems within a timely and professional manner. • Self-sufficient and able to address all situations with a calm mentality and empathize with clients

• Responsible for operations of a $13 Million store that was a top 100 store within company • Managed online order operation; shipped 100+ orders to customer’s homes daily plus in-store customers• Managed receiving and freight execution; dealt with 15+ vendors, and multiple DC trucks per week• Managed front end operations ensuring a positive customer experience• Oversaw the layaway department that included $600k+ in active contracts• Oversaw cash office operations including deposits and money management • Managed over 100 employees including key carriers, and department managers• Indirect responsibility for 3 different stores in the region• Managed employee hours per budget restraints and resolved scheduling conflicts

• Worked my way up in a single store to interim store manager in 9 months. • Responsible for overseeing all managers, supervisors, and 75 hourly employees.• Location experienced an 8% annual increase on $12 Million of revenue under my management • Handled the hiring and firing process for managers and associates and reduced employee turnover by 50%• Improved scores on employee survey by 20%• Performed individual performance reviews with all associates• Managed the training processes for new associates• Regularly reported key metrics and ad hoc information to district managers

• Worked exclusively in Microsoft Excel and HTML to create graphs and reports for analysts• Part of a team of 5 interns that worked together collectively• Worked closely with analysts to achieve data analysis for consumer trends within the economy • Maintained internship while attending university full-time

Elkton Maryland

Worked within a team of 4 to 5 in order to fulfill the needs of the town.