• Issue verbal track warrants and other directives to train crews to ensure compliant and safe train movements• Coordinate logistics between stakeholders for efficient delivery of cargo• Complete all documentation to FRA standards

• Lead analyst on a major overhaul of MyWebGrocer’s eCommerce platform from customer specific software to a SaaS platform base• Coordinated deliverables of co-located and cross-functional analysts, developers and others to ensure on-time product delivery• Using Balsamiq, wireframed new user experiences and worked directly with UI/UX designer to finalize deliverables for the development teams• Trained internal and external stakeholders on new product features• Implemented several process improvements including: o Intake process for new user experience requests o Supervisory board for use of JIRA software ticketing system o Documentation for on-call emergency response processes• Lead Root Cause Analysis meetings for on-call emergency response team• Used competitive analysis to assist in defining user flows and use cases

• Performed competitive analysis on email providers and presented recommendations for email partners to executive level stakeholders• Partnering with the Email Systems group, assisted in rewriting the GoDaddy email policy

• Gathered requirements from internal departments, such as RMS Campus Security, for needed software• Translated requirements into user stories and managed SDLC through implementation and iterative builds• As a Certified Scrum Master for development teams, prioritized and provided guidance on deliverables • Built user experience flows and assisted in user experience design• Performed Quality Assurance and User Acceptance Testing

• Managed 7 developers over a 6 week period during a major relaunch of a backend content management system and customer facing website• Using business requirements, built functional requirements, customer experience flows, and use cases• Wrote test requirements and coordinated exploratory testing resources • Participated in all team activities including usability research, persona creation, user experience flows, deliverable prioritization, technology discussions, and page layout decisions

- Worked on Monster Networking product gathering requirements; providing 2nd level customer support; and providing input into site design, specifically the discussion boards

Customer Service Representative; Project Manager Alliances; Telesales Account Manager; Project Manager / Product Manager- Worked on ChiefMonster.com gathering requirements; provided input into user experience and graphic design to the design team; helped to map out user workflow