Syed Muhammad Furrukh Email & Phone Number

United Arab Emirates

1. Developed Custom CRM from scratch with Live Calls Integrations, Calls recording, Traffic source - Organic or by Campaigns.2. CRM Modules like - Leads - Invoices - Inventory with QR codes - Roadside Assistance App, Google Campaigns Tracking and others.3. Created and Implemented VPN server, PBX Dialer and connectivity with the CRM with NodeJS server. 4. Database Management: Design and maintain databases, ensuring data integrity and efficient query performance by indexing and optimizing the queries.5. Server Maintenance: AWS EC2, S3, Load Balancer etc. Remote and Inhouse local Servers.6. Team Collaboration: Work closely with UI/UX designers, QA engineers, Mobile App Developers and others team members to deliver high-quality solutions.7. Troubleshooting and Support: Provide technical support, troubleshoot issues, and implement solutions to ensure seamless CRM functionality.8. End to End Google Search and Shopping Campaigns with tracking's calls and leads conversion complete cycle.

• Develop, record and maintain code for our primary web-based PHP application.• Created many modules in applications, customized CRM / Contact Centers / Portals / Reports / Masked Email system / Chat / SMS / WA and much more.• Troubleshoots basic software malfunctions, maintaining existing programs and make appropriate modifications based on changes in business environment, equipment, personnel and/or errors in existing programs.• Defines and mentor staff in standards, best practices and maintenance of applications and commiting codes on GIT.• Assists in managing flow of change request activities including assignment of programmer and documentation to be updated.• Works with team(s) to update project plans and track projects. Assists in managing overall scheduling and timeline across projects.• Participates in business requirements definition and documentation.• Coordinates with product vendors for technical support.• Manage Google Search Console, works for keywords, Structured data schema, Page Speed, Dynamic XML Sitemaps for better SEO.• Manage MySQL database, indexing, triggers, query optimizations for better server performance at high traffic on website.• Implemented multiple API's (cloud calling, sms, whatsapp business, cron jobs, IVR, emails, paypal, etc..) in our application.• Efficiently handles tasks in a reasonable amount of time.• Learned and created hybrid mobile apps for our chat and successfully publish the app on Android and Apple Play/App Store.

Karachi, Pakistan

Karachi, Pakistan

• Communicating with the Clients (Practices, Clearing Houses, Insurance Co.) on Calls, Emails and Live Support.• Monitoring Claims (Medical, Dental, and Accidental).• Managing the electronic claims database and fixed the rejected claims validating HIPAA 5010.• Resolving client queries in urgent manner.• Discussing all the client requirements with the Team Leads and insure the deadline to fulfill requests.• Managing Live (Application/Data Base) Servers Updates/Restart on routines. • Handling all the configuration related issues (Domain, Web Hosting, Email Server)• Add/Delete and Update on live Database Server using TOAD, SQL Developer.• Handling Mirth Connect for Automatic Responses of claims from FTP’s.

Karachi, Pakistan

Manage and training of sales and technical teams.Reporting to HO on daily basis.Achieving Daily/Monthly Targets in the assigned territory.Managing complains of customers and solving their issue regarding Static IP’s and Port forwarding, SMTP issues Etc. Billing Collection of MLR.

Karachi

Providing Technical Support on call, Remotely and on visit to Corporate customer (KASB, Meezan Bank, DIB, etc).Monitoring NMS and switching Primary Line on Backup when primary link is down and update customer via Email about link status.Satisfying customer on CIR connection.Resolving all customer end issue.