Séana Gatehouse Email & Phone Number

Portsmouth, United Kingdom

Providing excellent customer service, assessing travel insurance claims effectively and efficiently, expressing empathy and building rapport over the phone, negotiating settlements, problem solving and dealing with complaints, managing workload and balancing time, using vigilance to identify potentially fraudulent claims, communicating with companies within the industry, translating official documents such as Police and Medical reports, liaising with medical centres in France, being proactive… Show more Providing excellent customer service, assessing travel insurance claims effectively and efficiently, expressing empathy and building rapport over the phone, negotiating settlements, problem solving and dealing with complaints, managing workload and balancing time, using vigilance to identify potentially fraudulent claims, communicating with companies within the industry, translating official documents such as Police and Medical reports, liaising with medical centres in France, being proactive in my everyday work. Show less

Showing a real passion and enthusiasm for the company and interacting with all team members and guests efficiently and with pride. As a waitress I am required to take on responsibilities to ensure that my workplace is safe for both my team and my guests. I work to provide a service that not only promotes the ideals and passion of TGI's but also creates an environment that is fun, safe and makes guests want to come back!

Reading, United Kingdom

This position included making calls to the Alumni of the University of Reading and building a rapport with them over the phone, with the final goal of gaining donations to the annual fund. I learnt to build connections with prospective givers very quickly and how to approach difficult situations that can be encountered in such a job. Skills gained include:-Being approachable-Having an excellent telephone manner-Asking for and processing donations-Persuasion-Quick initiative… Show more This position included making calls to the Alumni of the University of Reading and building a rapport with them over the phone, with the final goal of gaining donations to the annual fund. I learnt to build connections with prospective givers very quickly and how to approach difficult situations that can be encountered in such a job. Skills gained include:-Being approachable-Having an excellent telephone manner-Asking for and processing donations-Persuasion-Quick initiative and decision-making-Independence Show less

Reading, United Kingdom

Over the 10 months in which I worked for Monsoon Accessorize I learned a lot about working with different clientele and how to make myself adapt to different situations and customers. Working in fashion retail requires a lot of people skills and the ability to create relationships with customers to ensure that you have their trust and respect. Skills gained include :-Working with people of all ages-Giving advice and support-Cash handling-Customer service-Adapting to… Show more Over the 10 months in which I worked for Monsoon Accessorize I learned a lot about working with different clientele and how to make myself adapt to different situations and customers. Working in fashion retail requires a lot of people skills and the ability to create relationships with customers to ensure that you have their trust and respect. Skills gained include :-Working with people of all ages-Giving advice and support-Cash handling-Customer service-Adapting to different situations Show less

Chichester

Working as a partner within the John Lewis partnership taught me a lot about customer service and the importance of team work. Not only did I learn skills concerning my exact job role, but I also got the chance to experience working within a partnership and to learn about the ways each person can make a difference. Skills gained include:-Working in a team-Delivering excellent customer service-Working to a time limit-Cash handling-Stock counting

French And English Language, Languages, 2:1

Activities and Societies: Social Secretary of Erasmus Society Vice President of French Society Study Abroad Ambassador Placement Year.

French And English Language, Linguistics, 2:1

Placement year in France studying Applied French Linguistics, Tourism and the French Language

Biology, French, English Literature, Bbc