Susan George Email & Phone Number

Brecksville, OH, US

Cleveland, Ohio, US

o Facilitate Scrum events (i.e. retrospectives, sprint planning, and sprint reviews).o Lead and coach the team on Agile, Scrum and SAFe practices and principles.o Communicate with Management and Stakeholders to ensure alignment on project goals / timing.o Track Team progress and identify opportunities for improvement.o Promote a culture of collaboration.

Cleveland, OH, US

o Facilitate Scrum events (i.e. daily stand-ups, sprint planning, and sprint reviews).o Lead and coach the team on Scrum practices and principles.o Work with the Data Analytics Team to plan, estimate, and budget projects.o Communicate with Management and Stakeholders to ensure alignment on project goals / timing.o Track the Data Analytics Team's progress.

Cleveland, OH, US

o Directing the global Frontier program initiative to provide global Smart Hands support.o Assembled the Training and Delivery Teams to support a 24/7 global program.o Negotiate with Customer and Internal stakeholders to determine business requirements and strategic directions for the Frontier Program.o Define and drive program targets and KPI’s to.

Cleveland, OH, US

o Engage customers, partners and internal stakeholders to determine business requirements, technical considerations and strategic objectives.o Define and drive functionality within the Entuity product to maintain target CSAT numbers.o Planning / managing global Roadmap from conception to project close. o Maintaining project plans, creating KPIs, milestone.

Cleveland, OH, US

o Planning / managing complex multi-functional global programs from conception to project close. o Maintaining the project plans, creating KPIs, milestone achievement.o Authoring and updating risk register and creating & managing governance/communications plans.

Cleveland, OH, US

o Responsible for accelerating the growth of our Product Roadmapo Business liaison between Technical and Sales teamso New product launch/training o Evaluating non-standard product requests

Hanover, DE

o Onboard & train new Tier 1 Customer accounts.o Responsible for introducing/launching new products to the market.o Assist Management with monthly P&L reports.

Hanover, DE

o Managing Tier 1 accounts. o Launching new projects in collaboration with international teams (Canada, Mexico, Europe).o Execute pricing strategies to meet profitability goals (new & legacy products).

Hanover, DE

o Managing Tier 2 & 3 accounts.o Assisting with new product launches and intercompany projects.o Developing pricing standards & documentation.

Mentor, Ohio, US

o Develop Marketing plan and increased online presence. o Develop Sales materials and optimized CRM database for lead qualification.o Business development.

Cleveland, Ohio, US

o Lead Communication 101 classes.o Developed lesson plans, graded assignments/tests, determined student grades.o Administrative support.

Sydney, NSW, AU

o Qualified leads and managed data entry into SalesForce CRM database.o SEO optimization: metatags, updated website content.o Coordinated sponsored events and webinars. Developed email blasts and direct mail to customers.

o Re-designed brochures and promotional materials.o Managed the update of website content and developed a SEO roadmap.

Atlanta, Georgia, US

o Managed employee training/scheduling.o Customer service.

Cleveland, OH, US

o Accrued volunteers and donations for annual fundraiser.o Developed promotional materials using Adobe Photoshop, Illustrator, and In-Design.