Sarah Cramer Email & Phone Number

I oversee the administration of Clever, Focus, and various other software applications, ensuring that all support requests are addressed professionally, thoroughly, and promptly. I create and update help documentation, develop training videos, and design and deliver high-quality professional development sessions for audiences of up to 100 participants, both virtually and in person. Additionally, I liaise between technical staff and educators to integrate data across more than 120 educational applications, synchronizing staff, student, and class data.

Greater Salt Lake City Area

I conduct data analysis to develop innovative solutions, collaborate regularly with staff, leadership, and patrons to ensure high satisfaction, and design and implement procedures to manage activities and community events. I mentor and train colleagues, and I am committed to continuously improving my skills and performance through feedback and self-identified professional development needs.

Salt Lake City, Utah

I assist hundreds of prospective and current clients through interviews and onboarding processes, navigate complex problems to ensure alignment with business goals, and cultivate and maintain relationships with clients. I educate and train clients on program requirements and expectations, work closely with various departments like Product and Marketing to manage daily operations, and monitor and report metrics to multiple departments and executive staff. I also train and mentor new team members, help clients and teammates reach their goals, and troubleshoot technical and logistical concerns to ensure success.

Draper, Utah

I respond to customer requests promptly, liaise with other departments to identify areas for improvement and provide solutions, enter customer interaction details in company software, compile customer feedback and recommend service delivery improvements to management, track and meet metrics requirements, and consistently rank in the top 10% of sales.

Master Of Arts - Ma, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor Of Arts - Ba, Elementary Education And Teaching