Pick ordersStock parts (small zone)Relocate parts in stockCross training of new hires

* Received crew member training/certification on 5/3/18, certification expires in 2021.* Received Smith System (Defensive Driving Course) certification on 7/5/18* Attended Crew Leader training the week of July 2nd* Passed certifications for Crew Leader position and assigned truck on July 7th.* Some of the clients I have worked with include: CCG. PECO, Verizon, Miller Brothers, etc...* I have been assigned to the CCG account for the last four months where I have set up typicals for splicers setting up taps on poles and in the ground and with mobile crews running and lashing cable / fiber. * Pick up computer mapping from office on a daily basis and provide information on client work assignments to job leaders for assigning crews to locations as needed.

Conducted daily transactions with clients for inbound/outbound shipments scheduled at the recycling facility. Prepped for and was in the process of scheduling a date for exam to obtain a weigh master certification.

Warehouse Associate at Fred Beans (FT-Nights) Bucks County- Medical Response Corps - advanced member since 2010SERVPA - volunteer member since 2014Certifications in CPR/AED and First AidAssociation of Contingency Professionals - member of the Liberty Valley Chapter - Continuing education via monthly meetings and webinarsHandyman work - P/TWalk an average of 5 to 7 miles per day

Responsibilities: order picking, parts stocking, use of a manual pallet jack, and crossed training new employees. Also loaded trucks and performed related/similar functions from 2011 - 2014

Director of Business Continuity – 12 Customer Solutions Centers (CSC)*Worked closely with the AVP of Business Risk implementing and managing large, cross functional organizational projects and programs in support of the CSC BC/DR/IM programs. Consistently completed in a timely manner and under budget.*Developed and implemented new recovery strategy, enrolled 600+ agents into the Mobile Agent program to support call centers during emergencies. Successfully supported the St. Louis call center during the 2016 flood, no impact to customers.•Directed all aspects of the BC/DR/IM programs during development, implementation, testing and maintenance activities.•Developed sound business relationships with other Enterprise Risk functions, such as, America’s Risk and Enterprise BC/CM/IM Groups leveraging best practices and optimizing business and technology resiliency efforts.•Led post mortem meetings to identify/document lessons learned, coordinated action plans to resolve gaps.•Monitored and supported the BC program as it relates to Audit and regulatory compliance.•Provided leadership/support during successful recovery of RI call center impacted/closed due to winter storm in 2015. Over 200 agents were transported to the recovery facility on a daily basis for 2 weeks. •Performed gap analysis and worked with business units and management to develop basic BC plans into comprehensive, well documented recovery plans.

Part time position at parts warehouse:Night loader: confirming invoices, prepping and loading of parts on trucks for delivery to the dealerships and customers.Replenishing stock for small parts department.

Disaster Recovery Manager•Managed DR effort which encompassed the development, maintenance and testing of the IT Infrastructure and Application disaster recovery plans using LDRPS software.•Executed a successful recovery exercise that confirmed the fail over capability of a third party vendor.•Served as backup to the Asset Management manager, assisted with organization, inventory and change control process of assets on the ServiceNow platform.•Confirmed that the IT recovery requirements were accurate, current, and coordinated with the provisions listed in the service provider's contract.•Provided IT standup support to business units and phone reprogramming services in preparation for, during and after the data center migration.

Reviewed Business Continuity, Crisis Management and Pandemic plans to ensure accuracy, completeness and viability of plans.Led pre/post exercise meetings to communicate exercise scope, objectives, roles and responsibilities, reporting of exercise results, lessons learned, process improvements, etc...Monitored and assessed Call Tree exercises to confirm that exceptions were noted, researched and resolved.Generated compliance reports for senior management that identified gaps and process improvements.Assessed plans to ensure compliance with FFIEC guidelines.Implementation of the Command Center process for the coordination of exercise activities.Provided documentation to support responses for OCC audits/examinations (MRA and MOU).

Consultant / Contract PositionsBC/DR Engagements: IDC Partners - Childrens Hospital of Philadelphia FirstPRO Inc - ICON Clinical Research McCallion Staffing Services - Harleysville InsuranceTemporary Positions: Driver - Parts Delivery Warehouse - Night Loader, Stock - Small parts Landscaping Services - Laborer Insurance Agent - Accident and Health, Life and Fixed Annuities Notary Public - State of Pennsylvania

AVP/ATM Operations and Store SupportSuccessfully converted ATM operations/processing functions to Visa on time and under budget.Ensured consistent, quality daily operation of 600+ ATM's (24x7).Completed cash flow/service level project for ATM's serviced by CIT that reduced monthly costs by $33K.Met and exceeded the Bank's WOW goal of 98% for ATM uptime performance on a consistent basis.Generated spreadsheets to track and report ATM performance/uptime, P&L, and other historical data.Developed and maintained the ATM Business Continuity plan, executed successful recovery exercises. Managed an ATM lab for the testing of new products, graphics, software/hardware upgrades.Maintained productive vendor relationships.Attended planning meetings for Bank merger to ensure a smooth transition of ATM services.Coordinated process improvements for 450 Stores and the CIF department. Safe Deposit Box project - coordinated activities that eliminated the backlog of over 3,000 delinquent boxes, resolved availability issue and significantly increased revenue for the Bank.

Conducted meetings with business unit team leaders to gather/organize information needed to develop and/or ensure the accuracy and completeness of their business continuity plans using LDRPS.Participated in exercise preparation activities and post test meetings in support of the recovery exercise.Generated post mortem reports that documented the exercise results, identified gaps and recommended enhancements to improve their recovery processes and strategies.

Consultant / Disaster Recovery ExercisesObserved and assessed DR exercises conducted by clients at the SunGard recovery facility.Generated post mortem reports that documented the exercise results, identified gaps and recommended enhancements to improve their recovery processes and strategies.

Developed and implemented BC/DR plans for business units and multi-platform environments using COMpas software.Negotiated contracts with recovery service providers and offsite storage vendors.Conducted business impact analysis, workshops and internal/external exercises.Identified and tested objectives, analyzed results and recommended process improvements.Coordinated internal/external audit activities.

Senior Consultant - Business Continuity and Disaster RecoveryConsulted clients on existing plans and/or the development and implementation of new BC/DR plans using COMpas, CPT and Revolution software.Conducted business impact analysis, workshops and provided onsite and remote support in the planning, strategy, design, maintenance and testing of recovery plans.Completed successful engagements in the following industries: Banking, Insurance, Manufacturing, Pharmaceutical and Government.Delivered services on time and on budget in a fast paced, pressure driven environment.Member of consulting team that was presented with the Client Team of the Year award for the Eastern Region in 1999.

BC/DR Manager/Site Support AnalystCreated BC/DR plans for this Check Processing location in North Jersey and conducted successful off-site recovery exercises.Coordinated the installation of a security surveillance system. Archived and reviewed tapes, conducting investigations as needed with local police department.Coordinated the installation of a security card key access system. Set up security levels, issued ID cards and maintained access controls as required.Performed various other site functions such as supply inventory, equipment inventory, service contracts, coordination of equipment installations/relocation, etc...Presented with an award for outstanding leadership, initiative and team building.

First Fidelity Bank outsourced Data Center and related functions to EDS.