Staff engineer responsible for Zoom for Government VoIP applications such Zoom Phone, Contact Center, PSTN/SCA connection to meetings, CRC.

Senior engineer responsible for Zoom for Government VoIP applications such Zoom Phone, Contact Center, PSTN/SCA connection to meetings, CRC.

* Deploy/maintain services in our Zoom for Government division in a FedRAMP moderate (IL2) environment, serving US local, state, and federal government customers.* Deploy our Zoom Phone & Zoom Meeting telephony services and provide level 3 support* Deploy software/services onto hardened RHEL systems, write/modify SELinux policies and adhere to other security controls* Write helm charts for VoIP services and deploy into AWS EKS* Build RHEL based container images, identify and… Show more * Deploy/maintain services in our Zoom for Government division in a FedRAMP moderate (IL2) environment, serving US local, state, and federal government customers.* Deploy our Zoom Phone & Zoom Meeting telephony services and provide level 3 support* Deploy software/services onto hardened RHEL systems, write/modify SELinux policies and adhere to other security controls* Write helm charts for VoIP services and deploy into AWS EKS* Build RHEL based container images, identify and resolve container vulnerabilities using Prisma Cloud* IaC code development for deployments using Terraform & Ansible* Ribbon SBC/PSX/EMS deployment and administration, peering to multiple carriers* FreeSWITCH administration and SCA trunking to customers* Implement monitoring/alerting for various services using Zabbix, Grafana, and Alertmanager Show less

* Designed, deployed, and maintained company VoIP infrastructure on-prem and in AWS* FreeSWITCH SBC dial plan management, custom module development, deployment. SIP trunking to multiple carriers for standard company voice traffic as well as for our high-volume Five9 call center.* UniteMe PBX system management and deployment* IaC deployments using AWS Cloudformation, Chef* Develop data collection stack using RabbitMQ/HEP to collect SIP messages, VQoS data, call recording… Show more * Designed, deployed, and maintained company VoIP infrastructure on-prem and in AWS* FreeSWITCH SBC dial plan management, custom module development, deployment. SIP trunking to multiple carriers for standard company voice traffic as well as for our high-volume Five9 call center.* UniteMe PBX system management and deployment* IaC deployments using AWS Cloudformation, Chef* Develop data collection stack using RabbitMQ/HEP to collect SIP messages, VQoS data, call recording metadata, etc.* Develop FreeSWITCH call recording solution, w/ custom web interface for listening to/downloading recordings - as well as for viewing SIP message traces, graphical statistics, and performing management tasks* Develop Amazon Connect contact center for our internal help desk* Implement monitoring for various services using Opsview (Nagios) and NewRelic Show less