Sean Hickey Email & Phone Number

New Zealand

Hamilton, New Zealand

Responsible for leading the council's strategy, planning, communication and engagement functions.

Auckland, New Zealand

Worked with Executive Management Team to develop corporate and business level strategy and facilitated business planning with business unit leadership teams

Led a team in developing customer and business strategy for the delivery of postal and banking services. Key achievements include:Developed an optimised retail network plan and strategy – a plan which was approved by NZ Post and Kiwibank boards and is on track to realise savings in excess of $4m annuallyOversaw development of customer experience.

Wellington & Wairarapa, New Zealand

Developed high-level strategy and business model for the future retail network (for NZ Post and Kiwibank)Achieved Kiwibank and NZ Post Board approval of long-term strategy and approach (including c.$100m investment case)Phase 1 of the Transformation Programme has been delivered successfully on Auckland’s North Shore, with eight new bank-focussed branches.

Shared Profit & Loss (P&L) responsibility for the PostShop retail network (600, PostCentres and 280 PostShop / Kiwibank branches, including 140 franchisees)Led the strategic and operational business planning for the retail business, including ongoing performance management, project governance, executive reporting, and stakeholder engagementManaged a.

Key contact for managing NZ Post relationship with Kiwibank, with responsibilities including operationalising banking initiatives into the retail network, negotiating SLAs and commercial arrangements, and owning the joint Sales and Service FrameworkManaged the central sales and service support functions (with similar responsibilities to those outlined in.

Managed a team of 10 Business Managers, responsible for 12,000 small business customers and $210m of ‘funds under management’. Regularly relieved as Head of Online Business, managing a team of 36Achieved a 38% increase in number of products per customer. Motivated the team to achieve an overall 91% ‘Very good & Excellent’ customer satisfaction score (the.

Established the outbound sales function for ANZ Business Banking, including team design and recruitment, establishment of systems, processes and training programmes as well as the day-to-day management of the teamFollowing establishment, the team achieved a 48% month on month increase in sales

Developed strategies and customer offers for key business markets, including the successful launch of ANZ’s start-up business propositionLed a significant programme of work to develop and implement ANZ’s start-up strategy and customer proposition. This included development of an economic forecasting model, business case writing and approval, credit policy.

Managed marketing strategy, planning, brand and campaigns for business and rural marketsDeveloped various campaigns, tools and initiatives including the ANZ Business Scholarship Programme, the ANZ Guide to Franchising, a suite of interactive business planning resources and campaigns that delivered $180m new lendingAwarded annual ‘Supporter of the Year’ as.

Bachelor Of Property

Postgraduate Diploma In Business, Business