Sven Michelsen Email & Phone Number

CUSTOMER EXPERIENCE MANAGEMENTExperienced C-level manager in different branches/companies developing and implementing excellent customer experience as a top priority in company strategy. Passionate emphatic people manager, delivering significant results building new line of business (Customer Experience) for excellent customer engagement through offline and digital customer experiences (MarTech strategy, Customer Experience, CRM, Loyalty, Service, Innovation). Experience range from scaling start-up business, midsize and to larger corporate businesses.EXPERTISECustomer Experience evangelist with strong commercial and operations insights. A doer who brings the strategy alive and operational. Motivational leader building digital transformation of customer interaction, by setting the right team, developing and implementing online and data driven Customer Experience and CRM strategies. This includes implementation of customer centric on- and offline communication, loyalty programs, CRM and omnichannel systems, customer Journey projects, 1-to-1 data driven communication, digital channels, SOME as service, e-mail marketing, up sell/cross sell - in various industries such as: Financial, Media (TV Distribution / News ), Telecom, Pharmaceutical and IT.PROFILE- Commercial profile building bridge between customer experience and company operations. - Passionate and empathic people manager with strong leadership of managers and specialists. - A strategic mindset transforming theoretic Powerpoint slides into operational business.- Entrepreneur with a creative and innovative approach when dealing with complex tasks.- Performance driven with high ethical set of values in interpersonal relations and business.

Listed skills include Direct Marketing, Email Marketing, Strategy, Crm, and 33 others.