Sara Miles Email & Phone Number

United States

Working within our Global Partner Support team to provide insight into larger issues, potential solutions and coordinating with engineers to assist in fixing problems.

United States

Technology Problem Coordinator for the Order Lifecycle team was the most enjoyable and challenging I had found. I was able to help engineers communicate with the business stakeholders. Provided a centralized communication method for the Customer Service managers to report issues with the CS tools. I built and maintained a Google Sheet that kept track of.

Austin, Texas, United States

Daily work included coordinating with developer teams regarding ongoing issues, providing status updates for business contacts, advocating for customer and end user needs/concerns when in discussions with developers and project managers. Handling large outages within the post order support space and ensuring that all related teams were involved to resolve.

Orem, Utah, United States

Mass Resolutions was my project for my L2 position. Continued to assist and own many Mass Error tickets and resolutions. Completed the research, compiled needed data, suggested and executed resolutions for all owned and team owned errors. Tech Bugs were managed and partially resolved during my time through continuous communication with engineers, order.

Orem, Utah, United States

Take escalated calls/emails/tickets for varies departments and reasons. Maintained all follow up, updates of tasks and customer conversations. Assisted the Mass Error/Mass Resolution team with numerous tickets, problems and data collecting. Also devised resolutions to execute for large errors that impacted a high amount (100+) of customers. This prompted.

Orem, Utah, United States

Take help desk calls and advise SSCs on company policy and procedures while keeping customer experience in mind. Take large parcel, small parcel and sales escalations after coaching to ensure that the SSC has done all they can to de-escalate the customer. Volunteer for other department coverage after seeing a need for assistance.

Orem, Utah, United States

Assist customers with any large parcel order and explain detailed information about our freight process in simplistic terms for the customer to understand. Take large parcel escalated customers from Frontline SSCs and use de-escalation methods to gain trust and turn the customer experience into a positive one. Explain and execute creative problem solving.

Orem, Utah, United States

Answer all customer questions for orders or products. Assist customers with placing orders, and problem solve any order issues that might occur before, during or after an order has been delivered. Exceed SSC metric expectations for wrap, adherence, handle per hour, quality assurance and last contact resolution. Go above and beyond as go-to employee for.

North Tapps, Washington State

Maintain and update over 700 devices for staff and students, 520 devices being 1-to-1 devices for 6th-8th grade. Problem solve hardware/software for devices including projectors, laptop/desktop, Microsoft and Apple products, printers. Provide up-to-date paperwork, prompt and friendly customer service, create and achieve goals and deadlines while working as.

Thorp, Washington, United States

Managed iPads, desktop, lap tops and various technology for a school of 150 individuals. Position also added on designing the new website, new newsletter, posters and flyers for events. Problem solved through unknown situations with both individuals and technology. Photographed school events, wrote and edited articles and published newsletters.

Ellensburg, Washington, United States

Created a valuable and organized work environment for both client and staff members. Balanced bills, medication ordering, appointment planning and execution. Position also included managing a team of staff members, completing monthly paperwork for Program Manager, managing client’s financial and physical well being, problem solving in dire situations and.

I manage and supervise the computer labs around Central Washington University campus.

Being a head student assistant means that I must create schedules for all the Student Assistants in my lab, be responsible for anything that goes on in my lab and for my Student Assistants as well. During my work hours I have to assist students that might be having problems with the hardware or software that is in my labs. Making sure that all the.

Ellensburg

I reside over my own team. I've been working for the Ellensburg Downtown Association for 2 quarters. We have been researching and getting surveys ready for the students to take to get a better idea of why they don't visit our downtown businesses. I've managed 6 people each quarter and maintained a good relationship with my client.

Ellensburg

I manage out Central Communication Agency as a whole. I ensure that my Account Executives are keeping up with their paperwork, deal with Human Resource problems along with my advisor. I've been writing the manual on what the next Agency Director is responsible for. I've also been keeping all of the media up to date and constantly working on ways to make my.

During my summer of working at American Eagle, I learned to help customers find exactly what they wanted or else helped them order it. I helped people back in the fitting rooms to get different sizes, give an opinion or simply help them pick out different outfits. For the store itself I helped create a friendly work environment and assisted with floor sets.

Working at Safeway taught me to ensure that the customer had everything that they needed and if they didn’t, I found a way to make sure they did. I made sure that my area (my cash register and belt) were always clean and presentable for the customers. I was able to answer any questions that were asked of me or was able to get the answer from someone else..

Bachelor Of Arts (Ba), Public Relations, Advertising, And Applied Communication

High School Diploma, Everything

Activities and Societies: Girls Swim Team, Link Crew, ASB, Girls Fastpitch